Total 2 information technology job vacancies in Information Technology category in Ashford Hybrid, TN23 1QU

• Part-time (3 days per week, flexible hours) ongoing position
• Hybrid position 
• $36.5 per hour + Super + Generous Salary Packaging benefits of up to $18,550    

What you’ll be doing  
We are seeking a detail-oriented and proactive individual to join our team in the role of Release of Information Officer. This role will see you managing and responding to requests for health information from legal firms, customers, and other external parties, ensuring compliance with relevant legislation.

Responsibilities include:

• Raising invoices, ensuring payment, handling subpoenas, and managing child protection and family violence information sharing requests.
• Accessing client management systems to download and respond to information requests
• Liaising with offsite storage providers for record scanning, and assist the Privacy and Health Records Coordinator with the review, redaction, and collation of health information in consultation with care teams.
• Ensuring the secure transfer and upload of documents to client management systems.
• manage the transfer of documents to other health services, and respond to assessment requests.
• Record management, including assisting with the storage, archiving, and destruction of health information, participating in relevant committees and working groups, and supporting teams with accreditation standards preparation and evidence gathering.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Jenny Bowman at jenny.bowman@each.com.au

Who we’re looking for
Our ideal candidate will have a minimum of 1 years’ experience in privacy or health records management, high-level verbal and written communication and interpersonal skills and an understanding of multi-stream services and working within a multidisciplinary organisation.

You will also have demonstrated ability to work autonomously and utilise discretion, ability to work directly with customers to resolve complaints and advanced computer literacy.

Technology Engineer

Salary up to £36,500 DOE

Permanent

FT – 35 hours per week

Hybrid – Ashford 2 to 3 days a week

Closing date 30th May 2024

An Exciting opportunity to join our Cruise Technology Team where you will be involved in managing the IT escalations and deployments for offshore crew, our guests and colleagues!

If you are keen to learn new technology platforms and enjoy supporting internal and external customers with an exceptional service, this could be a great move to an in-house technology support function. You will have the chance to support colleagues and our guests across an array of technical platforms and hardware.

*You will be required to visit the Ashford Saga Hub around 2/3 times a week with 2 days working from home. You must be within a reasonable commuting distance to attend this office. On occasions you may be required to work onboard one of our ships to support projects and acquire new tech skills.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

You will be supporting our Lead Technology Engineer by delivering on outstanding service delivery and technical ownership responding to ever changing priorities and demands from across the cruise business.

• Provide support across the technology estate to both ship and shoreside technology teams and to the cruise business user community.
• Working closely with all areas of cruise business to identify and resolve problems affecting the cruise technology estate and where required the on-premises estate.
• Resolution of problems where feasible & accountable for owning the problem resolution (liaising with other agencies as appropriate) until solution, ensuring that the business users are regularly informed of progress.
• Acting as the conduit for issues arising in the business requiring resolution primarily within the cruise technology estate.
• Recognising issues, owning, and escalating appropriately, according to procedures, to both technology and other areas of the business.
• Liaising with internal and external bodies, including user groups, business supervisor, Technical Consultants, Strategic Planning, Project Managers and IT consultants.
• Monitoring systems and proactively recognising and raising issues to the business and to relevant technology functions where required.
• Communication of technology support issues effectively to the business by translation of technical detail and present options identifying both risk, impact and suitable solutions.
• Developing monitoring of infrastructure and application performance, including recognising and raising issues with the business, Services and technology teams as appropriate. Leading by example on the use of incident logging, management, and resolution.
• Administration of the system maintenance procedures; raise, take ownership and update change requests / faults and communicate their progress to both internal and external customers.
• Development, maintenance, and peer review of relevant solution documentation, ensuring all information is accurate, up to date and accessible through ServiceNow knowledge articles or an appropriate SharePoint/Microsoft Teams resource.
• Identification of low value activities suitable for process automation and subsequently owing the development of a solution.

Ultimately, you will deliver world class technology operations for our systems and services. You’ll be responsible for the delivery and maintenance of applications and infrastructure. Have an excellent operational focus on system stability, service management, security, performance and reliability.

Candidates will need to demonstrate the following skills and technology knowledge;

• Excellent Communication skills; can offer our guests on cruise an exceptional service and support with technical queries; Wi-Fi, entertainment systems and phone service.
• Have a solid understanding of managing and administering cloud environments including Microsoft 365.
• Can demonstrate their technical skills relating to hybrid cloud environments such as Azure and Microsoft 365.
• Can identify priority tasks and work undirected.
• Able to work methodically under pressure.
• Analytical skills, able to use data to determine cause of incidents, and able to act on this data to resolve incidents.
• Good level of awareness of the ITIL service management processes including incident, problem, and change management.

Desirable;

• Relevant industry certifications.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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