Total 61 fb tourism hospitality job vacancies in Information Technology category in Singapore

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations in our Conference Centre and Client Centre and ensuring exceptional service and satisfaction for clients. This role involves strategic planning, leadership, and coordination to enhance client experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations. You will lead two direct reports, Conference Centre Manager and Client Centre Manager.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Client Experience:

• Support with implementing strategies to enhance client satisfaction and loyalty.
• Address and resolve client feedback promptly and professionally, and analyse to identify areas for improvement.

Operations Management:

• Oversee daily operations of all our hospitality services within the Conference Centre and Client Centre.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and client experience.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Working collaboratively with our sister companies and our clients to understand their needs and deliver above and beyond expectations.

Qualifications

• Successful Hospitality background, within a managerial position.
• Ability to display a real passion for food, customer service and exceeding expectations.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent written and verbal communication, and comfortable communicating with a range of stakeholders.
• Ability to work using own initiative, and act proactively and promptly to last minute requests.
• Proficiency in hospitality management software and tools, financially and commercially astute.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Benefits:

• 33 Days holiday including bank holidays
• Your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Responsibilities

• Drive procurement excellence by optimizing purchasing strategies and supply chain processes to meet business objectives across multiple sectors.
• Lead the design and implementation of efficient vendor management practices, ensuring transparency and accountability during supplier evaluations and negotiations.
• Collaborate with operations teams to align supply chain strategies with client needs, delivering seamless and cost-effective solutions.
• Analyze market trends and competitive insights to inform procurement decisions and identify innovative opportunities for value creation.
• Oversee performance monitoring and category management, ensuring suppliers deliver consistent quality, reliability, and cost efficiency.
• Implement systems to manage risks, ensure compliance, and uphold standards in sourcing and procurement practices.
• Develop strategic supply chain frameworks to support new business initiatives, ensuring high-quality service delivery and operational scalability.
• Lead and inspire a team to achieve supply chain targets, enhance performance, and drive continuous improvement.

Requirements

• Degree in Business, Supply Chain Management, or a related field.
• Proven experience in managing supply chains with a focus on driving efficiency and innovation.
• Strong strategic and analytical skills with a record of implementing impactful procurement solutions.
• Familiarity with the Food and Beverage or Service sectors is a plus.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Hours: Full-time (36 hours per week)

Contract: Permanent

Salary: £ 31,980 - £ 44,072

Closing Date: 11th November 2024

Location: West London Retail Skills Hub - Westfield London

About us:

At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion. We have three college sites across West London: Ealing, Hammersmith, and Southall. By bringing your skills to the College, you will have a wonderful opportunity to make a difference in our students’ education and future.

As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities and a culture focused on Fairness, Respect, Equality, Diversity, Inclusion & Engagement.

For further information about the College, please visit our website.

About the role:

We are looking for a dedicated and skilled Technical Trainer to join our team as a Retail, Hospitality, and Employability Lecturer for Adult Education.

This role involves delivering high-quality, engaging, and industry-relevant training to students, employees, and employers across a range of levels, from Entry level to Level 4, including apprenticeships, commercial programs, and HNC/D provision.

The successful candidate will bring both industry experience and a passion for inspirational teaching and assessment practices, meeting the needs of all learners. Key responsibilities include tracking student engagement, attendance, and progress to ensure successful outcomes. This role will also actively promote West London Retail Skills Hub services and opportunities to local businesses and communities.

Main Duties and Responsibilities:

Deliver the West London Retail Skills Hub curriculum, focusing on retail, hospitality, and employability programs and qualifications.
Provide training aligned with professional standards and College expectations.
Design and deliver programs that meet current retail and hospitality industry needs and address identified skills gaps.
Build, maintain, and develop productive relationships with employers and other stakeholders.
Actively identify and establish new partnerships, supporting program development and expanding both full-cost and funded offerings.
Track, monitor, and evaluate all activities to ensure operational standards are met.
Perform administrative duties as necessary, including keyholder responsibilities.
Share reception duties as needed.
What we offer:

Our team are important to us, and we offer a wide range of benefits to recognise the hard work put into supporting our learners. As a Teacher, you will receive:

- 40 days Holiday Allowance, plus bank holidays (8) and College closure days at Christmas (3)

- Eye care vouchers

- Cycle to Work scheme

- Interest-free loans for Season tickets; Computers

- Contributory average salary with Local Government Pension Scheme (LGPS)

- Continuous Professional Development Events (CPD)

- Access to Perkbox, our rewards and discount platform

- Access to the Colleges Employee Assistance Programme (EAP)

- Discount at the College's on-site hair and beauty salon.

Important Information:

The safety and welfare of our learners and staff are extremely important to us, and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

For further information about our Safeguarding and Prevent policy, please view the documents attached.

We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership.

To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting Statement as part of your application where you need to address how you fit the Person Specification detailed in the Job Description attached to be considered for the position.

In submitting your application for this position, you are strictly prohibited from using any form of AI (artificial intelligence) tools or automation. By applying, you confirm that all content is your own and not generated or assisted by AI.

We reserve the right to close the submission deadline earlier than expected, so please ensure you submit your application as soon as possible.

What skills and experience we're looking for

We have an exciting opportunity for a Teacher of Design Technology / Hospitality and Catering to join Durham Academy from September 2024. We wish to appoint a committed and highly effective teacher to teach across our key stages. You should be educated to degree level and hold qualified teacher status (QTS) as well as having experience of teaching to KS3 and KS4.

The successful applicant is expected to facilitate and encourage a learning experience which provides students with the opportunity to achieve their individual potential as well as contribute to raising standards of student attainment. You will be able to demonstrate up-to-date knowledge of teaching, learning and personalisation strategies and be responsible for maintaining the highest quality of monitoring and evaluating whilst improving the standard of achievement for all students.

You will be confident in your abilities to effectively teach Food and Product Design across Key Stages 3 & 4. You will be adept in creating a supportive, encouraging and safe learning environment for all students. We are proud to be part of the Advance Learning Partnership securing excellent education through collaboration where your child is our child.

What the school offers its staff

The Person

• Inspirational and well-qualified teacher.

• Has high expectations for all pupils.

• Possesses excellent listening and communication skills.

• Displays a high level of organisational skills, both verbal and written.

• Displays a high level of organisational and time management proficiency.

• Cultivates a positive and inclusive learning environment, encouraging intellectual curiosity and critical thinking.

• Exemplifies the values and ethos of the school as a positive role model.

• Collaborates as a team player, demonstrating flexibility and commitment to contributing actively to a full program of extra-activities.

• Exhibits excellent people management skills.

Employees are expected to support and contribute to the school ethos.

This job description will be reviewed annually and may be subject to amendment or modification at any time after consultation with the post-holder. It is not a comprehensive statement of procedure and tasks but sets the main expectations of the school in relation to the post holder’s professional responsibilities and duties. The Trust is committed to safeguarding and promoting the welfare of children and expects all employees and volunteers to share this commitment. This post is subject to signing our ICT Employee User Policy and having a satisfactory Enhanced DBS Certificate.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

An Assistant Director of Learning & Development shall ensure the hotel’s learning system and functions are strategically linked to the organization’s mission and vision and implemented correctly based on the hotel’s standard, to improve service delivery quality, and improve job efficiency. Drive effective learning and development to ensure maximum return on investment and uphold the company values and philosophy. If you are someone who is agile, energetic, creative, confident, self-driven, result-oriented and up for a demanding learning development journey, we’d like to meet you.

Summary of Responsibilities:

• Assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Human Resources Certification Manual are strictly adhered to.
• Assists the Guidance Team and Heads of Division/Department in identifying training needs within each department
• Prepare, finalize, submit the annual property training budget plan & CAPEX, and monitor an effective utilization
• Develop a strategic annual property training plan, deliver and monitor the implementation, and drive the company values and philosophy
• Conduct new employee orientation - training modules, and one-on-one orientation with expat employees – training modules
• Develops required training materials, training modules, and training sessions to fulfill hotel training needs.
• Produce training-related reports and ensure the training database is well-maintained and integrated with the Human Resources data system and management tools
• Monitors the performance of all Training Department Personnel, ensuring they are developed to their maximum potential and efficiency
• Lead the Annual Performance & Development Discussions in the hotel, supports Guidance Team and Heads of Division/Department in the departmental development goals
• Coordinates the compilation and review of the hotel's Departmental Operations Manuals and assists with the monitoring of departmental standards as defined in the Departmental Operations Manual
• Supervises the implementation of the hotel's cross-training programs
• Organize resort team building
• Organize certification program graduation
• Perform other duties that are assigned as necessary

• Minimum of 2 years of solid experience as a Learning Development Manager / Training Manager in a large 5-star luxury resort or a cluster role
• Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, well versed in establishing modules, is agile on working with dynamic targets to execute and review effectiveness
• Well-versed in the leadership assessment process and execution
• Eloquent in English communication in both written and spoken
• Ability to deliver effective training to a large number of audiences including at the Executive level
• Energetic, creative, and a role model to employees in standards, grooming, interaction, and communication
• Bachelor’s degree in Human Resources, Psychology, Teaching, or other relevant fields
• Willing to be placed in Bali or Labuan Bajo

We are looking for a self-driven talent for an Assistant Director of Loss & Prevention to work with our Loss & Prevention team at the finest 5-star luxury resort in Bali.

Responsibilities

• Develop and implement effective loss prevention strategies to reduce theft, accidents, and fraudulent activity
• Conduct regular audits and inspections of all areas of the property to identify and mitigate potential risks
• Work closely with other departments to ensure compliance with company policies and procedures
• Manage and train a team of loss prevention professionals
• Maintain accurate records of incidents and reporting standards
• Work with law enforcement and other outside agencies as needed
• Develop and manage the department's budget, ensuring all costs are controlled and within guidelines

• Minimum 5 years of solid experience in the same position in a large luxury resort or related professional area
• Has in-depth knowledge of local and state laws related to loss prevention and safety
• Strong leadership skills with the ability to motivate and manage a team
• Detail-oriented with strong analytical and problem-solving skills
• Eloquent in English communication in both written and spoken
• Excellent communication and interpersonal skills
• Bachelor's degree in criminal justice, or a related field. Master's degree is desirable

DELONIX Hotel by AYANA Hospitality is seeking a dynamic and results-driven Director of Sales to lead our sales team in driving revenue growth and expanding our market presence. The successful candidate will be responsible for developing sales strategies, cultivating client relationships, and ensuring the achievement of sales goals across all properties within the AYANA portfolio.

Responsibilities

• Develop and implement effective sales strategies to achieve organizational goals
• Identify and pursue new business opportunities and partnerships
• Lead a team of sales professionals, providing guidance, mentorship, and support
• Build and maintain strong relationships with key clients and stakeholders
• Monitor market trends and competitor activities to inform strategic planning
• Prepare and present reports on sales metrics and performance to senior management
• Collaborate with marketing and operations teams to ensure consistency in messaging and customer experience

• Proven experience in a senior sales leadership role within the hospitality industry
• Demonstrated ability to develop and execute successful sales strategies
• Strong network of contacts in the hospitality and travel sectors
• Exceptional leadership and team management skills
• Excellent communication, negotiation, and presentation abilities
• Ability to analyze data and derive insights to drive decision-making
• Fluent in English; additional languages are a plus
• Willingness to travel as needed

• Dormitory
• Health Insurance
• Transportation & Telecomunications Allowance
• Annual Bonus

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

As a key member of our team, you will actively write high-quality, maintainable code and contribute directly to our codebase. You will also lead a group of software engineer and conduct code reviews to maintain our coding standards and collaborate with team members to effectively solve problems and deliver high-quality products.

Key Responsibilities:

• Write and review high-quality code, ensuring best practices.
• Lead and mentor software engineering teams.
• Collaborate on technical direction and strategy.
• Design scalable and reliable software architectures.
• Promote a culture of learning and improvement.

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Expertise in HTML, CSS, and JavaScript, with extensive experience in modern frameworks such as React (Next.js, Gatsby.js) and Vue.js (Nuxt.js is a plus).
• 3+ years of experience with backend development (Rails/Laravel)
• Strong understanding of responsive design principles and mobile-first development.
• Extensive experience with version control, maintaining thorough documentation, and executing rigorous testing protocols.

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

 

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland, Great Southern and Vintage Rail Journeys.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

 

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

 

About the Role
Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:

• A la carte restaurant service
• Bar and lounge service including table service
• Housekeeping on-train carriages
• Luggage handling
• Concierge services at each arriving and departing terminal; and
• Act as a host for guests on off-train excursions.

These positions are physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 7 days at a time.

 

About You

To be successful in this role, you will:

• Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service;
• Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths in guest service – you see everything through a guest centric lens;
• Have an energy that’s dynamic and you have fun when you work – your smile will say it all;
• Show a commitment to our luxury brand;
• Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain).

 

What We Offer 

• General discounts on Journey Beyond travel and experiences 
• An attractive salary 
• Study Assistance Policy 
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy 
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise
• Parental Leave Policy
• Purchased Leave Policy 

 

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

 

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland, Great Southern and Vintage Rail Journeys.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

 

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

 

About the Role
Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:

• A la carte restaurant service
• Bar and lounge service including table service
• Housekeeping on-train carriages
• Luggage handling
• Concierge services at each arriving and departing terminal; and
• Act as a host for guests on off-train excursions.

These positions are physically demanding and will require you to work on your feet for long periods of time. You will also be required to work away from home for up to 7 days at a time.

 

About You

To be successful in this role, you will:

• Be passionate about the hospitality industry with a real commitment to delivering the best standards of customer service;
• Know your stuff, you’ve had fine dining or a la carte experience, been recognised for your strengths in guest service – you see everything through a guest centric lens;
• Have an energy that’s dynamic and you have fun when you work – your smile will say it all;
• Show a commitment to our luxury brand;
• Have all the safety things we need too like an RSA and a Senior first aid certificate (or willing to obtain).

 

What We Offer 

• General discounts on Journey Beyond travel and experiences 
• An attractive salary 
• Study Assistance Policy 
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy 
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise
• Parental Leave Policy
• Purchased Leave Policy 

 

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!

We are seeking an experienced and motivated Assistant Director of Human Resources to join one of our properties in Labuan Bajo, East Nusa Tenggara. As the Assistant Director of Human Resources, you will work closely with the General Manager to develop and implement HR strategies and initiatives to support the organization's goals and objectives. You will oversee various HR functions, including recruitment, employee relations, performance management, and training and development. The ideal candidate will have a strong background in HR management, excellent leadership skills, and a strategic mindset.

• Design, implement, and manage HR policies and programs that align with the company's strategic objectives.
• Responsible in overseeing the recruitment and selection process, ensuring compliance with employment laws & regulations, managing employee relations, and administering employee benefit programs .
• Handling employee engagement, and talent management (succession planning) .
• Providing GA support
• Collaborate with other department heads to ensure the HR function aligns with their respective departmental goals and objectives.
• Monitor and manage expenses and manning in collaboration with other departments.
• Stay up-to-date with industry trends and best practices in HR management.

• Bachelor's degree in Human Resources or a related field.
• 10 years of experience in HR roles, with at least 5 years in a leadership or managerial position.
• Strong knowledge of HR best practices, policies, and procedures.
• Excellent leadership and interpersonal skills.
• Ability to effectively communicate and collaborate with stakeholders at all levels of the organization.
• Experience in developing and implementing HR strategies and initiatives.
• Strong understanding of labor laws and regulations.
• Excellent problem-solving and decision-making abilities.
• Experience in the hospitality industry

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience:

• Support with Implementing strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management:

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Manage and deliver budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management:

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Responsibilities

• To assist with misc-en-place work and post-culinary-classes or restaurant workshops.
• To ensure proper housekeeping, update and maintenance after every hospitality and culinary workshops.
• To provide technical support during preparation of hospitality, culinary and tourism workshops.

Requirements

• Qualifications and working experience in Food & Beverages establishments, Hotel, Meetings & Events operations and systems as well as service automations.
• Basic Food Hygiene Certificate.

Pacific Concepts Looking for your next career move?  Our restaurants include: • Rockpool Bar & Grill Sydney  • Saké Restaurant & Bar The Rocks, Double Bay & Manly  • Spice Temple Sydney   About Company Contract Type: Permanent/ Full Time Salary $73,150 – $90,000 pending qualifications and experience Hunter St. Hospitality is the trading name under Urban Purveyor Group Pty Ltd. Benefits We will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted. • Competitive remuneration & bonus incentives • Training, development, and career progression opportunities • Supportive leadership and team environment • Employee Assistance Program • Food & Beverage discounts, gym, and private health insurance discounts • Grow within one of the largest hospitality groups in Australia • Restaurants located in both Australia & New Zealand Task & Responsibilities • Delivering outstanding customer experiences through personally demonstrating positive interactions and coaching the team to do the same • Supporting the recruitment, onboarding, and training of new team members in line with brand values • Having a proactive, and solution focused approach to improving guest satisfaction • Upholding high operational standards across all areas of the restaurant, ensuring consistency and compliance with brand standards and service culture Qualification & Experience If you are looking for your next career move, Pacific Concepts brands have a range of opportunities for a Restaurant Manager, and Assistant Restaurant Manager to join the team. • Previous experience in a management role • A Front of House expert that can deliver exceptional service and take our guests through a casual and fun culinary journey • Knowledge and passion to learn current food and beverage trends • A love of all things hospitality! About Company EXTRAORDINARY DINING CONCEPTS AND EXCEPTIONALLY GOOD TIMES.   A team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times.   Established in Sydney and with a cult following Australia-wide, Pacific Concepts is a collective of unique dining concepts, ranging from casually chic to explosively fun.   With origins that date back to 1976, we celebrated our first international launch in Auckland, New Zealand in 2019. Our culinary journey now takes us further afield in Australia and to additional sites in New Zealand.   We’re on a rollercoaster ride and we’re taking adventurous gastronomic travellers with us.   Hop on board! Salary: $73150-90000 Job Publish: 11-10-2024 Job Expire: 10-11-2024 Please click to View more detail / apply .

We are looking for a highly motivated Director of Food and Beverage who will assist the General Manager in the efficient running of the Food and Beverage Department through planning, organizing, directing, and controlling in line with Hotel’s policies and standards whilst meeting employees, guests, and owner’s expectations.

Responsibilities:

• Assist the General Manager in maintaining a high standard of implementation of standard operating procedures and policy for Food and Beverage Division.
• Coordinate tasks and work with other departments.
• Review, create and update SOP as required.
• Conduct training as necessary.
• Perform other duties that are assigned as necessary.

• Has a minimum of 5 years solid experience in Food and Beverage management and must have existing experience as Food and Beverage Division Leader, preferably for a large operation of multi outlets and banqueting in a luxury hotel environment.
• Has strong business acumen and is proficient in budgeting, financial analysis, and reporting as well as profit & loss.
• Has the ability to establish new businesses that generate revenue to increase profitability.
• Has a depth knowledge of international cuisines and develops food and beverage menus.
• Has a strong marketing strategy that stands out, attracts new customers, and is loved by loyal guests.
• Has a sharp sense of competition and strong operation strategy to always ahead with the trend.
• Has excellent customer service skills that differentiate the guest experience beyond extraordinary.
• Has excellent communication skills in English, both written and spoken.
• Has strong leadership skills with an acute sense of good judgment that prevent a downfall and is swift in performance improvement.
• Is hands-on and committed to team building and collaboration.
• Is resourceful in maintaining high-level quality products and uphold a positive customer image.
• Bachelor or Master's Degree in Food & Beverage Management or Business Management or a related field.