Total 8 customer service job vacancies in Information Technology category in swanscombe kent da10 0bz

We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Job title: IT Hardware administrator
Location: Sittingbourne, ME9
Start Date: ASAP
Contract Type: 6 months
Weekly Hours: 36 hours per week
Work Pattern: Monday - Friday (Office based 5 days)

Our client is seeking an experienced IT Hardware Administrator to join their team. As an IT Hardware Administrator, you will be responsible for managing and maintaining the company's IT assets. You will catalogue all broken and damaged hardware, remove them from systems, and investigate any missing or unmanaged devices. You will also be responsible for wiping assets ready for disposal and returning hardware still under warranty to appropriate suppliers.

Responsibilities

• Systematically record and track all hardware that is broken or damaged to maintain an accurate inventory.
• Efficiently and securely remove damaged or outdated hardware from the company's systems to ensure optimal performance and security.
• Conduct thorough investigations to locate and account for any missing or unmanaged devices, ensuring all assets are accounted for.
• Safely wipe all data from hardware assets designated for disposal to protect company information and comply with data protection regulations.
• Coordinate the return of defective or malfunctioning hardware that is still under warranty to suppliers for repair or replacement.
• Ensure all systems are up-to-date with the latest information and that all hardware documentation is accurate and complete.

Person Specification

• Knowledge of general office and administrative procedures and the ability to manage tasks efficiently.
• Outstanding organisational skills and the ability to multitask and prioritise work to meet deadlines effectively.
• Self-motivation and a proactive approach to problem-solving, demonstrating adaptability, flexibility and the ability work independently
• Proficiency in Microsoft Office packages, particularly in word processing, report generation, and data entry.
• Experience in IT Asset Management
• Understanding of Microsoft Intune

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

About Us
Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

The Property and Facilities Management Team (P&FM) is responsible for all non-housing property assets across the Council’s estate. We are comprised of a diverse team of professionals who are passionate about all aspects of property management and development covering everything from Leasing and Licencing though to reactive and planned maintenance, and capital programme. The team also has responsibility for corporate health and safety and business continuity and emergency planning.

About the Role

To provide technical support to the Property & FM service. The preparation and delivery of construction projects and services. The scope of work will generally range from statutory inspections, condition surveys, initiating reactive and programmed works. Please refer to the Job Description for more information.

This is a permanent position, Mon-Fri 36 hours per week.

For an informal discussion about the role please contact kevin.west@bexley.gov.uk

We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document.

Candidate Profile

Ideally, you should possess;

HNC or HND in Building Surveying, Construction or Engineering
Membership of Chartered Institute of Builders or Royal Institute of Builders or Royal Institute of Chartered Surveyors or Chartered Institute of Building Service Engineers or equivalent.

Working knowledge of JCT or NEC contracts.

Demonstrable skills and experience in construction covering planned and reactive maintenance and capital Programme.

Current best practice and legislation in health and safety and all areas of property related compliance and regulatory responsibilities.

Building management and FM (Facilities Management) related tasks

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS), if applicable.

Additional Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  recruitment@bexley.gov.uk

Proud member of the Disability Confident employer scheme

About Us
Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

The Property and Facilities Management Team (P&FM) is responsible for all non-housing property assets across the Council’s estate. We are comprised of a diverse team of professionals who are passionate about all aspects of property management and development covering everything from Leasing and Licencing though to reactive and planned maintenance, and capital programme. The team also has responsibility for corporate health and safety and business continuity and emergency planning.

About the Role

To provide technical support to the Property & FM service. The preparation and delivery of construction projects and services. The scope of work will generally range from statutory inspections, condition surveys, initiating reactive and programmed works.

Please refer to the Job Description attached for more information.

This is a permanent position, Mon-Fri 36 hours per week.

For an informal discussion about the role please kevin.west@bexley.gov.uk

We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document.

Candidate Profile

Ideally, you should possess;

HNC or HND in Building Surveying, Construction or Engineering
Membership of Chartered Institute of Builders or Royal Institute of Builders or Royal Institute of Chartered Surveyors or Chartered Institute of Building Service Engineers or equivalent

Working knowledge of JCT or NEC contracts

Demonstrable skills and experience in construction covering planned and reactive maintenance and capital Programme.

Current best practice and legislation in health and safety and all areas of property related compliance and regulatory responsibilities.

Building management and FM (Facilities Management) related tasks

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS), if applicable.

Additional Information

As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  recruitment@bexley.gov.uk

Proud member of the Disability Confident employer scheme

Technical Officer - Swale

3 months on-going contract, Inside IR35

Swale

Job Purpose

• To undertake surveys and joint visits with Occupational health staff of dwellings in response to applications for Disabled Facilities and other forms of housing grant assistance and determine most appropriate and cost-effective options.
• To produce detailed accurately measured schedules of works and small-scale design and drawing of sufficient quality that the applicant's chosen contractors are able to accurately and competitively estimate the cost of the grant-aided works.
• Using the Council's approved Schedule of Rates and builder's estimates supplied by the applicant, to accurately determine the eligible expense of the grant aided works.
• To carry out site inspections whilst works are in progress, and following completion of works to ensure that all works completed are of the correct quantity and are of the quality demanded by the Council.
• Calculate payments of grant and prepare payments and completion certificates for authorisation.
• Quantify works carried out, and any additional, unforeseen works that may be necessary to meet with the objectives of the grant and to recommend approval, where appropriate, of variations up to a limit of the maximum grant and to advise the Manager/ Officers of instances where this limit is likely to be exceeded.
• To provide, throughout the grant process, appropriate and accurate information and advice to applicants and their agents regarding their rights and responsibilities under grant legislation and associated Council policies and procedures. Liaise with the applicants chosen architect in order to ensure that the objectives and limits of grant aid are considered when plans are drawn.
• To liaise with officers from other disciplines, e.g. Occupational Therapists, Planning and Building Control Officers and to have regard to their requirements in designing the schedule of works.

Qualifications

• City and Guilds - NVQ Level 3
• Current and comprehensive knowledge of building construction and ability to identify defects and write schedules of work.
• Ability to evaluate and solve problems.
• Computer literate with the ability to use various standard and nonstandard programmes.
• The ability to communicate clearly and effectively is essential to the role, adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential.
• The normal duties will involve travel on a regular basis a full and clean driving licence and have car available for use for work is essential.
• Knowledge of disabled facilities grants and appropriate laws relating to grants and construction.
• An understanding of the - Housing health and safety rating system (HHSRS), Decent homes standards.
• Experience of working with legislation and ensuring that work meets the requirements.

If interested in the role please contact me at moeez.muhammed@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Job Title: Data Entry Administrator
Location: Sittingbourne ME9 - office based
Contract Type: Temp for minimum 3 months
Weekly Hours: full time 36 hours per week
Start Date: January 2024

Job purpose

To provide administrative services, the role will principally be supporting with Data Entry of invoices to a CRM system, for the purchase ledger team.

• Undertake administrative tasks supporting the purchase ledger team
• Duties include data entry, telephone calls and emails, word processing, updating and manipulating databases, filing

Knowledge and Requirements

• Computer skills - competent in Excel/Word/Outlook. Has experience of Data entry or similar activity. Knowledge or experience of invoice processing desirable but not essential.
• Basic knowledge of standard functions (e.g. purchasing, responsible communications, customer service etc).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk

Proud member of the Disability Confident employer scheme

We are working with a recognised supply company who are seeking a Technical Customer Service Advisor to join their small and friendly team. You will have experience supporting customers via telephone, email and document correspondence, handling simple or complex issues and provide technical/service knowledge being able resolve the matter successfully.

Responsibilities include

• Give consumer technical advice on the telephone to customers.
• Organise and arrange Engineers/Agent call-outs as necessary.
• Check previous history on calls and ensure all paperwork is complete.
• Ensure the customer is contacted within specified times.
• Follow-up on the problems through the Engineer/Service Agents to ensure call-outs are completed and the problem has been solved.
• Recognise and report complaint cases and escalate to the Helpline Supervisor.
• Check engineer job reports on the computer.

Essential skills required

• Customer serive/Call centre experience
• Good with Microsoft Office - Word, Excel and Outlook
• Excellent verbal and written communication skills
• Highly organised
• IT literate
• Problem solver

Benefits

• 25 days holiday plus Bank Holidays
• Opportunity to earn more by up-selling services
• On-site parking
• Life assurance cover
• Enhanced Maternity and Paternity pay
• Private healthcare scheme (after probation)
• Company pension
• Milestone birthday gifts
• Social events

You must be able to drive and have your own vehicle due to the location of the company.

Working hours - 8.30am - 5.30pm Monday to Friday and one Saturday (in every 3) 9am - 4pm.

Full time, Permanent

CVs in Word Format to Morwenna m.baker@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

To welcome you to the TrustFord family successful candidates will receive a joining bonus of £2,000*

For a Technician career that’s future proof DriveForwards

A lot’s changing for automobile technicians right now. At TrustFord, we’ve got the training to keep you up to date on everything from electric vehicles to state-of-the-art features like voice-recognition controlled playlists. As the largest Ford dealership in Europe, we’ll take good care of you, too. With benefits from 33 days’ holiday to heavily discounted cars, you can Drive Forwards in style as a Technician here.

About You:

To deliver high standards of technical advice, service and maintenance to all our TrustFord customers.
Own a full valid driving license, an NVQ Level 2 or 3, City & Guilds or equivalent.
Have at least 2 years dealership/garage experience.

During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your career with us.

A Day in the Life of a Mobile Service Technician

In addition to receiving a competitive salary, for the right candidate this position will offer:

Performance Related Bonus
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Industry leading package
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website

Happy to Discuss options of FLEXIBLE WORKING.

Requirements:

Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

*Colleagues previously employed within the last 6 months are not eligible. £1,000 paid in second month and £1,000 after 6 months continuous employment

Proud member of the Disability Confident employer scheme