Total 42 customer service job vacancies in Information Technology category in LONDON, E9 6SR

Job title: Technical Customer Services Advisor
Location: Chessington KT9 (Fully on site)
Contract Type: Permanent
Salary: £26,000 - £28,000

Job Purpose

Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.

Key Responsibilities:

• Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
• Process and track warranty claims to ensure efficient resolution.
• Keep the CRM system up-to-date with accurate information.
• Manage stock rotation and inventory in the warranty warehouse.
• Coordinate with third-party repair services and manage outsourced repair tracking.
• Participate in team meetings and company events, including occasional support at exhibitions or installations.
• Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.

Ideal Candidate:

• Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
• Strong communication skills for clearly explaining technical issues to customers.
• Enthusiastic interest in gaming, with knowledge of industry trends.
• Highly organised with solid inventory management skills.
• Skilled at quickly analysing issues and implementing effective solutions.
• Passionate about gaming and new technologies.
• Stays current with industry trends and new game releases.
• Customer-first mindset, ensuring smooth and positive experiences.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£60,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Service Care Solutions is proud to be supporting the Metropolitan Police in recruiting for this vital role within CTPHQ (Counter Terrorism Policing Headquarters).

• Location: Empress State Building, Empress Approach, Lillie Road, London, SW6 1TR
• Salary: £475 - £600 per day

We are seeking an experienced Technical Project Manager to join CTPHQ. This is a unique opportunity to contribute to critical projects that support counter-terrorism efforts.

Key Responsibilities:

• Technical Expertise: Understand and translate technical requirements by working closely with technical architects and business analysts.
• Project Management: Manage project plans, understand business cases, and clearly articulate requirements to non-technical stakeholders.
• Supplier and Team Management: Collaborate with suppliers or in-house development teams and address non-functional requirements.
• Stakeholder Communication: Simplify complex technical information for various stakeholders, ensuring clarity and understanding.

Key Requirements:

• Proven experience as a Technical Project Manager in a similar, high-stakes environment.
• Strong technical background with the ability to liaise effectively with technical teams.
• Demonstrated success in managing and delivering complex projects.
• Exceptional communication skills, particularly in translating technical details into layman's terms.

Important Application Requirement:

Candidates must have current vetting clearance from Reed or Warwickshire Constabulary. You are required to provide evidence of this clearance at the time of application by emailing it directly with your CV.

How to Apply:

To apply, please send your CV and evidence of your vetting clearance to: Lewis.Ashcroft@servicecare.org.uk
For further inquiries, call 01772 208962

Job Title: Data Scientist (Generative AI)
Pay Rate: £450 per day
Hours Per Week: 37.00
Start Date: 28/10/2024
End Date: 31/03/2025
Start Time: 09:00
End Time: 17:00
Location: Remote or Hybrid working to suit candidate

Role Overview
We are seeking a highly skilled Data Scientist specialise in Generative AI to join a local authority team. The selected candidate will leverage Azure OpenAI Studio to develop and integrate AI models that can process various pieces of text, rationalise the data, and produce a consolidated draft output. This draft will then be evaluated by a human checker, creating a feedback loop that feeds back into the AI system for continuous improvement. This AI model will then need to be integrated back into operational service applications, ideally through the AI model being called by Python notebooks within Azure Synapse or Microsoft Fabric.

Responsibilities

• Develop and deploy Generative AI models using Azure OpenAI Studio.
• Integrate AI models into Python notebooks in Azure Synapse or Microsoft Fabric.
• Collaborate with data engineers and other key colleagues across the organization to ensure project success.
• Support junior data scientists by providing guidance, mentorship, and training.
• Maintain a high focus on the ethics and security of personal information throughout the project.

Skills and Abilities

• Strong background in Python and SQL.
• Proficiency in using Azure OpenAI Studio for Generative AI model development.
• Experience with Azure Synapse or Microsoft Fabric for integrating AI models into Python notebooks.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills for effective collaboration with colleagues and stakeholders.
• Commitment to ethical practices and the security of personal data.

Behaviours

• Proactive and self-motivated with a strong work ethic.
• Collaborative mindset with a focus on team success.
• Adaptable and flexible in a dynamic work environment.
• Detail-oriented with a commitment to delivering high-quality work.

To Apply:
Please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk. or call 01772 208962 for more information

Job Opportunity: Data Engineer
Rate: £450 per day
Client: Somerset Council - County Hall
Start Date: 28/10/2024
End Date: 31/03/2025
Hours: 37 per week (09:00 - 17:00)
IR35 Status: Inside IR35
Location: Remote or Hybrid to suit the candidate

Role Overview
Somerset Council is looking for a skilled Data Engineer to manage data extraction, cleansing, transformation, and modelling from case management systems using Microsoft Fabric. You will play a vital role in building medallion architectures and supporting projects like social care and revenue & benefits. The ideal candidate will ensure data quality, develop pipelines, and collaborate with stakeholders to deliver effective solutions.

Responsibilities

• Develop and maintain data pipelines for analytics and reporting.
• Implement medallion architectures within Microsoft Fabric.
• Collaborate with stakeholders to meet data requirements.
• Troubleshoot data pipelines to ensure seamless operation.
• Document data workflows and support data management initiatives.

Skills and Abilities

• Proficiency with Microsoft Fabric and medallion architectures.
• Strong skills in SQL and Python.
• Experience with data modelling and ETL processes.
• Strong communication skills for collaboration and stakeholder engagement.
• Commitment to data security and ethical practices.

To Apply:
Please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or contact Lewis on 01772 208962.

#DataEngineer #MicrosoftFabric #DataPipelines #SQL #Python #SomersetCouncil #RemoteWork #IR35 #TechJobs

The Head of Childrens Community Speech and Language therapy service is responsible and accountable for the strategic, operational and professional management and leadership of the Speech and Language Therapy service to children and young people in Newham aged 0-19 years. This will include supervision and line management of the team, co-ordinating the delivery and development of the service, ensuring that the service is equitable and effective and that local and national standards of practice are maintained. The Speech and Language Therapy (SLT) service consists of 3 key clinical teams; early years, complex needs and the integrated schools team. The Head of Service will have clinical responsibility for the service delivery of the jointly commissioned schools service, the traded service to schools and overall responsibility for the integrated SLT service, overseeing the SLT clinical teams of early years, complex needs and schools services. The post holder will ensure coordinated and effective provision of all aspects of the service, through the creation of policies and procedures that reflect national and local priorities. The post holder will lead on the analysis and audit of the services to develop a culture that is responsive to changing need. The post holder will demonstrate by example excellent clinical practice exhibiting advanced clinical skills including assessment, differential diagnosis and provision of second opinion. The post holder is responsible for recruitment, performance appraisal, performance management and instigating disciplinary procedures and mentoring process within the integrated SLT service. The post holder will resolve informal complaints and draft initial responses to formal complaints about the service: following local policies and procedures, and to ensure that all staff within the team understand and comply with the complaints policy. The post holder will ensure effective resource management within the department and hold a delegated budget for department procurement. The post holder will support and develop new services through negotiation with other agencies, working with the business contracts department to form appropriate Service Level Agreements. This involves the development of comprehensive financial and clinical proposals, monitoring and evaluating the new services The post holder may be asked to attend meetings on the behalf of the Childrens Therapy Manager and to deputise for the Head of Therapies To be responsible for supporting the development of care pathways in conjunction with other teams, managers and clinicians within Community Services and with partner agencies as part of care pathways across organisational boundaries e.g. Autistic Spectrum Disorders To provide quality assurance across service areas ensuring that services are safe, effective, efficient and responsive to changing patterns of need and enabled to deliver sustainable, high quality services underpinned by evidence informed best practice To lead, develop and support staff within the service, leading on service improvements and relevant initiatives, prioritising and facilitating professional development and research including outcome measurement. Contribute to advancing the profile of the department within the Trust, locally, and nationally.

Head of Pensions & Treasury
Location: London
Contract: Temporary (3 month initial)
Rate: £800 per day umbrella // £703.58 per day PAYE
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Head of Pensions & Treasury to join the team on a temporary basis. The Head of Pensions & Treasury is lead officer for the in-house pensions team that manages the Local Government Pension Scheme and provides outstanding leadership and direction on all pension related issues.

You will manage the team that has day-to-day accountability for implementation of pension policy and oversight of external service providers including investment managers, third party administrator, consultants and advisors. You will provide guidance and support to the Pension Fund Committee and Local Pension Board in carrying out their duties.

You will lead the development and implementation of the Council's Treasury Management Strategy linked to the Council's Medium Term Plan. The Head of Pensions and Treasury is expected to provide advice to the S151 officer and elected representatives to inform their Treasury management decision making and will be responsible for maintaining a robust controls framework for the function and delivery under the Treasury policies and practices detailed within the Strategy.

Candidate Criteria

• CIPFA/CCAB Qualified Accountant
• Experience of working within both Pensions & Treasury within a Local Authority
• Experience of developing Treasury Management Strategies and overseeing a Pension Scheme.
• Experience of managing a large team of professionals, delivering an efficient service.
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Our client based in North West London is currently recruiting for a Head of M&E to join their team as soon as possible.

This is a full time, temporary position for approx 6 months offering hybrid working and a day rate of up to £500 per day Umbrella LTD (Inside IR35), approx £390 per day PAYE.

The purpose of the role is to lead the M&E Team to ensure the client achieves statutory compliance in the areas of Gas Servicing, Lift Maintenance, Asbestos, Electrical Testing, Air conditioning and extraction, drainage plant security & door entry and rooftop / high level communal space safety.

Responsibilities:

• Lead on damp and water ingress management across the portfolio including works and tenant management
• Play a strategic role in the Customer Services Directorate, proactively contributing to business planning, managing other areas of service to cover staff absence, service improvement, and achieving of high level of customer satisfaction with services
• The management of a range of Planned Mechanical and Electrical Works Contacts undertaking works such as , Gas Servicing, Lift Replacements, Air conditioning, ventilation upgrades , door entry systems, communal wiring and lighting upgrades, asbestos removal, fire safety equipment testing.

Requirements:

• In depth knowledge and understanding of the diverse lifestyles and needs of residents.
• High level of knowledge of Mechanical and Electrical Service Issues and the regulatory framework
• Fully understand the department's strategic view of service delivery and how the M&E and compliance service will interface with other sections and agencies
• Full understanding and administration of a range of contracts and contract forms
• Experience in Planned Compliance and M&E Works and /or Building Services, including management and control of long term maintenance, repair and design contracts and of managing major budgets.
• Management and supervision of multi-functional staff within a large work area.

If interested or require further information, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

The post-holder will offer expert advice to a range of professionals with regard to children presenting withallegations of sexual abuse and provide the paediatric input at forensic medical examinations for childrenunder 13 or under 18 with additional needs. Hours and Days Of Working Of The PostThe on-call rota operates Monday to Friday during the evening and night (17:00 to 09:00) and all day atweekends and bank holidays (09:00 to 09:00). The post holder will be expected to undertake 3 4 shiftsper month including at least one weekend day. Consideration will be given to weekend-only work requests. There is a requirement to attend a minimum of 4 peer review meetings per annum, annual review andsupervision and some daytime training, but this will be managed in line with any other commitments thepost holder has. Participation in the out of hours rota as an on-call Paediatrician will be remunerated according to the Havens Sexual Offences Examiner remuneration guidelines. On call work is timetabled and paid separately, by means of an hourly retainer to be on call and, ifcalled to do a forensic examination, then payment is on a case-by-case basis, claimed at the end of each month and paid in arrears.

Mobile Service Engineer (Tail Lift & Shutter)

Salary: £35,000 - £44,000 per year

Location: London

Monday to Friday, 09.00 - 17.00

Full Time Position + Excellent Benefits

An exciting opportunity has arisen for an experienced Mobile Service Engineer to join a well-established tail lift and shutter repair company.

You will perform maintenance and repairs on tail lifts, shutters, and related bodywork for various vehicle types. You will be on a call-out rota for breakdowns, including weekends and evenings. Training will be provided for the right candidate.

You will be responsible for:

- Diagnose faults in electrical, mechanical, and hydraulic systems.

- Perform Service / LOLER and Annual Weight Testing.

- Conduct repairs and maintenance on tail lifts and shutters.

- Complete service paperwork using PDA and online systems.

- Ensure compliance with health and safety regulations at all times.

What we are looking for:

- Previously worked as a tail lift engineer orin a similar role.

- A background in vehicle maintenance, recovery, plant machinery, rail, forklifts or similar fields.

- Experience in tail lift maintenance is desirable.

- Strong electrical fault-finding skills.

- Mechanical aptitude.

- Full UK driving licence.

What's on offer:

- 28 days of holiday, including bank holidays.

- Company van.

- Overtime opportunities and daily bonus scheme.

- Company pension scheme.

- Subsidised travel to and from the workplace.

- PPE, PDA, and phone provided.

Apply now for this exceptional opportunity to join a supportive team and elevate your career!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Tail Lift Engineer, Service Engineer, Forklift Engineer, hydraulic, LOLER, Engineer, lifting, jobs

Key responsibilities 1. Work closely with all key stakeholders associated with the Service Efficiency & Improvement programme to identify improvement opportunities, including senior clinicians and operational managers, corporate services, and the other members of staff. 2. The post holder will be expected to lead cross-cutting themes such as Outpatients, Bed or Theatre Productivity 3. Work with key stakeholders in operations and corporate services, within the Trust and externally to establish the aims, targets and scope for the CIPs programme, and to subsequently co-ordinate CIPs delivery according to the agreed timescales. 4. Ensure that the clinical perspective is central to the work of service improvement/ transformationby working with clinicians to set clear priorities and ensure completion of quality impact assessments for the service improvement/ transformation programmes (incl. CIPs). 5. Support the Trust in facilitating discussions to encourage creative thinking, identify options, analytics and develop methods to realise the benefits of the service improvement/ transformation programmes (incl. CIPs). 6. Assist with setting up systems for measuring improvement/ CIPs, and to co-ordinate the collection, analysis, synthesis, and presentation of data in a variety of formats. 7. Lead and support the preparation of agendas and papers (including for meetings with execs); and undertake follow up work as required. 8. Ensure that any issues that are blocking the progress of the service improvement/ transformation programmes (incl. CIPs) are flagged and dealt with. 9. Communicate the achievements of service improvement/ transformation programmes (incl. CIPs) across the Trust. 10. Ensure that the patients voice and needs are at the heart of the SI&E programme. 11. Ensure that projects are managed to budget and on time and meet the required levels of quality. PLEASE SEE JOB DESCRIPTION/PERSON SPECIFICATION FOR DETAILS OF THE POST

Key Result Areas & Performance: Liaise with the Associate General Manager: Cancer & Oncology Services and Macmillan Lead Cancer Nurse to ensure that Cancer Single Point of Contact and Support Worker Service functions effectively providing timely and appropriate advice to callers to the service. Actively monitor caller demand to ensure the service runs seamlessly. Actively monitor waiting times targets and escalate risks relating to patient pathways and waiting times to Associate General Manager. Ensure management of patient activity and special requests within the service (e.g. interpreter requirements) are followed up in a timely fashion. Responsible for the day-to-day management of the Support Workers including work allocation, performance/attendance issues, and oversee their responses to caller enquires providing expert advice and support to support workers when required. Support the provision of general and basic advice to patient/carer/caller queries by implementation of Risk Assessment framework (PRAG Purple/Red/Amber/Green: Clinical / Symptomatic calls framework). Arrange regular meetings to discuss service outcomes and address pathway/patient dilemmas. Assist in audit and data collection relating to the service for inclusion in annual service reports. Oversee and supervise support worker team roster to ensure full-service delivery and coverage. To support in capacity and demand planning to ensure that there is sufficient availability to manage service development and expansion. To support in the provision of complex statistical data, facts and information. To use analytical skills to identify significant variances from performance targets. To support the service in ensuring it is provided in accordance with the Clinical Governance requirements of the Trust

Service Care Solutions is seeking an experienced Major Works Programme Manager to join our client team in Sutton.

This is a key role that requires a seasoned professional with extensive experience in housing refurbishment contracts and a strong background in contract management.

Key Responsibilities:

• Surveying Expertise: Leverage over 5 years of experience in planned and capital works surveying within housing refurbishment contracts to ensure the successful delivery of high-quality projects.
• Team Management: Manage and lead a team of 8+ technical staff members, ensuring optimal performance, development, and alignment with project goals.
• Contract Management: Utilize your robust contract management background in housing refurbishment within local authorities or housing associations to oversee the full project lifecycle.
• Project Leadership: Lead and manage multiple housing refurbishment contracts/projects ranging in value from £150k to £25 million, ensuring they are delivered on time, within scope, and on budget.
• Procurement Leadership: Take charge of housing refurbishment contracts procurement, working closely with stakeholders to secure the best value and quality for all projects.

Requirements:

• Experience: A minimum of 5+ years in planned/capital works surveying within housing refurbishment.
• Management Skills: Proven experience in managing a technical team of 8+ members.
• Contract Management: Background in managing housing refurbishment contracts, ideally within a local authority or housing association context.
• Project Experience: Demonstrated ability to lead multiple high-value contracts/projects successfully.
• Procurement Expertise: Experience in leading procurement processes for large-scale housing refurbishment projects.

If you have any questions, please contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

In DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The Behavioural Programmes Unit (BPU) in the Department of Health and Social Care (DHSC) delivers the Better Health behaviour change programme, covering a range of issues from smoking to mental health and obesity. We develop insight-led behaviour change programmes combining campaigns, partnerships, data and technology to encourage people to make healthy changes. Better Health provides the only national NHS wellbeing digital apps, the core wellbeing support to users on NHS.UK and advanced email programmes to change behaviour.

The Strategy and Planning team are the engine of BPU, leading the business planning process, developing the strategies for activity and evaluating activity in order to drive improvement and demonstrate impact.

We are looking for an ambitious and experienced Head of Strategy, Evaluation, Data and Insight who can lead the team delivering the strategies for our health behaviour change programmes, harnessing the wealth of data we have to enhance the quality and impact of activity.

You will deliver both continuous improvement and step change in our approaches to this work as we further integrate data and analytics skills, behavioural science thinking and embed new evaluation approaches and skills throughout the Behavioural Programmes Unit.

We are looking for a rare combination of skills including excellent research, data and analysis experience which will be brought to bear as powerful insight applied to ignite our work and as evaluation to evidence its impact. You will build an in-depth insight into people’s lives and use behavioural science to understand how people behave and how to influence them to live healthier lives. You will also use research and insight to identify the levers that behaviour change marketing can pull in order to create change. Addressing health inequalities and tackling disparities underpins all activity, including reviewing how what we do will impact health inequalities.

Leadership in this role is key. You will lead a team and you will need to influence widely across DHSC and cross government and have the gravitas and credibility to inspire confidence in your work. You will work with internal and external stakeholders, from academics, and behaviour change experts to policy makers and agencies, to ensure that evidence, rigour and behavioural science are at the heart of what we do.