Total 80 customer service job vacancies in Information Technology category in City of London, London, SE1 0LL

Head of SEND Outreach Support Services

Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions)

Are you a skilled leader with education-based experience who can motivate and energise people to find creative solutions? Can you promote the engagement of children and young people and their families in our services? Do you model a leadership style that empowers others? Can you deliver positive change for children?

We are looking for a knowledgeable, enthusiastic, vibrant and creative Head of SEND Outreach Support Services with the skills and experience to join our senior leadership team to help us realise our ambitions. This is a key leadership post that involves a high level of collaboration contact with other leaders from across children's services and our SEND partnership. You will provide support, challenge, and relentlessly focus on improving outcomes for children within SEND within the current challenging landscape. You will have a professional background in delivering services within an educational framework and will hold a small clinical commitment in one of our Outreach teams.

In the SEND Outreach Service, we continue to invest in meeting the needs of children and young people with Special Educational Needs, Disabilities in Greenwich. We have a dynamic staff team of over 60 staff in 5 teams to enable us to build aspirations, be person centred and focus on realising outcomes.

The successful candidate will work closely with the Senior Assistant Director (Inclusion, Learning & Achievement), as well as elected Members and partners including Adult Services, Community Health providers such as Oxleas, public health and the voluntary sector to ensure that Greenwich is a place where every child and young person has the best chance to succeed and where children and families are safe, healthy and thrive.

We pride ourselves in Royal Greenwich on having an innovative learning culture dedicated to improving outcomes for children, young people, care leavers and their families. Royal Greenwich is a great place to live and work. Benefiting from excellent transport links ranging from Crossrail to the Elizabeth line to the Uber boat, we're one of the easiest boroughs to get to and navigate your way around.

Royal Greenwich is an inclusive employer, our organisational diversity is one of our greatest strengths and it really matters to us. We want our workforce at all levels to reflect and respect the diversity of our communities, bringing richness, inclusivity and innovation to our work and the services we deliver. We know we are not there yet at the senior leadership level and actively encourage applications from under-represented groups. We put equity at the heart of our recruitment and are committed to tackling discrimination in all forms. We are steadfast in promoting a diverse and inclusive community, an environment where we can all be ourselves, flourish and succeed.

If you want to work in a place where you can represent our values apply now and join us in making a difference to our children's futures, your future and ours.

When applying please view the Job Description and Person Specification for the essential requirements for this role and address these when completing your supporting statement.

Closing date for applications: Sunday 17th November 2024

Shortlisting: W/C 18th Nov

Officer Panel Interview: W/C 25th Nov

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Proud member of the Disability Confident employer scheme

DESCRIPTION
Are you looking for something fun and social? Or to make a little extra money for that holiday youve been dreaming of or simply looking for a team-based activity to add variety to your life?
We have great opportunities for professional, warm, and friendly customer focused individuals who will be committed to join our team of Front of House staff at ENGIE Stadium for concerts and sporting events. Available positions are Ticket Scanners, Ushers, Marshalls and Car Park Attendants to provide patrons with a unique and memorable experience.
The uniform requirements for these roles are black dress pants, black enclosed shoes (polished preferably), and a long sleeved white buttoned business shirt.
Whats on offer:

Attractive hourly payrate
Mostly weekends and some weekday evening shifts (optional)
Flexible shifts from approx. 3 hours 5 hours
Supportive and welcoming team culture

... Click here to view more detail / apply for Expression of Interest ? Customer Service Events

The Company:
27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since .
The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
Why You Should Join Us:

Above award pay
Job security working for a market leading company. COVID Proof and essential service during COVID time
Great work/life balance, early start, early finish
On-job training and the opportunity to grow and develop
A well-maintained vehicle and safe working conditions

About ... Click here to view more detail / apply for Expression of Interest ? Service Delivery Person

Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician is required to provide first line and second line technical user support covering hardware and software applications for a well-established company based in Central London.


SALARY: Negotiable

LOCATION: Hybrid with up to 3 Days per Week in the Central London Office (WC1B)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician who has experience providing first line and second line support for hardware and software applications.

Working as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will play an integral role in providing high-quality 1st and 2nd Line support to both internal team members and external customers.

As a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician you will manage helpdesk tickets, ensure seamless device deployment and configuration, and support of the company’s bespoke software platforms and applications.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as a Technical Support Engineer / IT Helpdesk Analyst / Service Desk Technician include:

• Manage and respond to helpdesk tickets through the Halo platform, maintaining an organised and timely workflow to support end-users

• Deploy and configure devices using Microsoft Intune and Autopilot, ensuring systems are prepared and secure for new users

• Administer Entra Active Directory, ensuring users have appropriate access and permissions for seamless operations

• Provide ongoing support for the company’s bespoke software, ensuring high system performance, security, and user satisfaction

• Collaborate with team members to maintain an optimised, secure IT environment that aligns with organisational goals


CANDIDATE REQUIREMENTS

• Proven experience in helpdesk support and device management

• Knowledge of Microsoft Intune, Autopilot, and Entra Active Directory

• Excellent communication skills to effectively engage with both technical and non-technical users

• A proactive and collaborative approach to problem-solving in a team-driven environment

• Experience with bespoke software support is a plus


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12827

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

As a Director of Communication and Outreach, AD-0301-00 (Senior Manager), you will be responsible for:

• Driving the overall vision, strategy, and execution of FSA’s communication and outreach plan.
• As a recognized expert, providing leadership in the evaluation, assessment and improvement of programs and management systems by applying a wide range of qualitative and quantitative techniques.
• Providing program oversight and guidance that addresses modern communication practices and management approaches, drawing heavily upon best practices from the private sector and other Federal agencies.
• Planning, developing, directing, and managing the communication and outreach strategy and team to meet FSA strategic goals.
• Recommending the appropriate customer centric solutions to support the policies and directives issued by the Department of Education, Federal Student Aid (FSA), and the Intermediate of Chief Operations Office.

Starting at $147,649 Per Year (AD 00)

About Us
At Cargill, were challenging the way the world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a zero harm safety culture.
Working at Cargill is an opportunity to thrive. With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. Its an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com




Job Purpose and Impact


This Technical Service Manager will provide technical advice and support to B2B customers during and after



... Click here to view more detail / apply for Technical Service Manager, Food Solutions Sydney, Australia

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Starting at $163,964 Per Year (GS 15)

• Provides regional coordination, leadership and execution of needed direction, guidance, and oversight of death and serious injury.
• Liaison between the Forest Service and family members during incidents, casualties and injuries.
• Implements national policy, objectives, and standards for assigned program.
• Participates in the development of technical and policy direction and guidance, training, and oversight.
• Assists with the regional Critical Incident Stress Management (CISM) program in support of the Regional Coordinator.

Starting at $99,200 Per Year (GS 12)

Job title: Technical Customer Services Advisor
Location: Chessington KT9 (Fully on site)
Contract Type: Permanent
Salary: £26,000 - £28,000

Job Purpose

Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor. This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service. The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.

Key Responsibilities:

• Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.
• Process and track warranty claims to ensure efficient resolution.
• Keep the CRM system up-to-date with accurate information.
• Manage stock rotation and inventory in the warranty warehouse.
• Coordinate with third-party repair services and manage outsourced repair tracking.
• Participate in team meetings and company events, including occasional support at exhibitions or installations.
• Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.

Ideal Candidate:

• Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.
• Strong communication skills for clearly explaining technical issues to customers.
• Enthusiastic interest in gaming, with knowledge of industry trends.
• Highly organised with solid inventory management skills.
• Skilled at quickly analysing issues and implementing effective solutions.
• Passionate about gaming and new technologies.
• Stays current with industry trends and new game releases.
• Customer-first mindset, ensuring smooth and positive experiences.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

• The duties may include, but are not limited to:
• Directs and coordinates the preparation of top-level briefing papers and Congressional information on behalf of the Office of the Administrator.
• Sets and adjusts short-term priorities and prepares schedules for completion of mission-critical work.
• Analyzes and takes action to address urgent problems and issues and recommends courses of action to resolve them.
• Exercises delegated authority to plan, schedule and carry out major projects concerned with the implementation, analysis and evaluation of programs for the unit's effectiveness.
• Develops performance standards to improve production and quality of the work directed.
• Plans, organizes and directs FAS program area work and accepts and implements recommendations where the proposals involve substantial agency resources, require changes in established procedures or conflict with the desires of the activity managed.
• Provides authoritative technical advice and consultation on policy guidance to FAS officials concerning the complex, sensitive, controversial and timely issues that must be addressed by the Agency.
• Initiates and directs the preparation, issuance and interpretation of procedural rules guidelines and policies.

Starting at $139,395 Per Year (GS 14)

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Starting at $122,198 Per Year (IR 1)

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

Starting at $39,576 Per Year (CO 5-9)

As a Conservation Program Specialist your duties will include but are not limited to the following:

• Develops draft and final policy, regulations, and legislation that better provide management tools and guidance to program staff, resulting in more effective and efficient conservation delivery. This includes Federal Register documents and any other supporting material needed to support development of policy, regulations and other public notifications.
• Coordinate development and approvals of policy and regulatory packages for the program, providing technical expertise and process management with minimal supervision.
• Lead national teams and committees composed of regional office and field staff to obtain input into implementation of regulations, policies, and planning. These teams meet weekly and development of agendas, meeting notes, and teeing up issues for group discussions are imperative.
• Consult with the Department of Interior Solicitor's Office and Department of Justice on lawsuits and legal matters affecting Refuge System policies and regulations. Lead briefings on sharing Solicitor Office opinions to leadership and recommend a direction to proceed.

Starting at $103,409 Per Year (GS 13)

The selectee will serve as a Technical Security Investigator specializing in one of the following areas: Fire, Life-Safety, Hazmat; Chemical Biological Countermeasures; Electronics; Explosive Ordnance Disposal; or Technical Surveillance Countermeasures in the Office of Technical Development and Mission Support, Technical Security Division. Typical work assignments include:

• Installing, monitoring, maintaining, analyzing, and evaluating the latest known technologies (e.g. state of the art intrusion detection systems and devices) that may potentially be used by hostile entities, both domestic and abroad, either independent or as groups to penetrate the Agency sites or otherwise harm protectees; conducting routine security searches of protective and investigative locations to identify, detect, deter, and stop potential or actual threats involving hazardous materials, items, devices, persons, or unsafe environmental conditions; and advising senior Technical Security Investigators on potential violations and security deficiencies, matters that are not routine.
• Assisting in protective countermeasures and related law enforcement response planning duties; assisting in planning, organizing investigative tactics and techniques to assist with investigations of suspected criminal violations.
• Assisting in protective advances and conducting surveys and analyses; adjusting plans and schedules; and assisting in developing alternative strategies in response to delays, sudden and/or major changes in itineraries or the introduction of critical intelligence.
• Assisting in providing advice and assistance to U.S. Secret Service, White House Officials and representatives from other federal agencies and organizations on issues.

The work routinely requires long hours with minimal breaks and to be on call 24 hours a day. Must be able to operate in sensitive, real-time situations that may produce physical and emotional stress. Required to work in environments that involve risks of unknown hazards when performing protective searches of remote unsecured areas that may harbor unauthorized persons or environmental hazards, as well as the discomforts associated with working in hard to reach, dirty and hazardous areas of buildings, facilities and outside areas. You will not have control of the environmental conditions or schedule of operations; and will be required to be flexible to ensure mission completion. At times, you may be subjected to explosives handling and/or radio frequency (RF) exposure.

Apply for this exciting opportunity to directly impact the mission of the agency by providing operational support to protective operations and criminal investigations through the identification, fielding and monitoring of unique or specially tailored equipment necessary to provide protective countermeasures, document criminal activity and acquire criminal target location.

Starting at $82,764 Per Year (GS 11)