Total 2 job vacancies by NBCUniversal

This position reports directly into the Senior Program Manager, to support the content delivery and playout of Universal International Networks and Direct-to-Consumer channels across the APAC region

• Schedule and deliver daily transmission logs for 7Bravo ensuring correct placement of NBCU promos
• Ensure appropriate creation and placement of Secondary Events (Certification Bugs & Zips) for 7Bravo
• Download drafts and final schedules for 7Bravo
• Action programming and presentation amendments in the broadcast system for 7Bravo
• Liaise with affiliates and broadcast playout on late changes / schedule issues
• Provide leave cover for Programmers working on UTV AU/NZ
• Contribute to the monthly program planning meetings to create ‘must see’ annual and monthly content plans for Studio Universal and Oxygen working with the Program Manager and Program Director
• Using all available reporting from the Research team, analyse ratings and monitor program performance
• Enter all program metadata information into Lacuna including contract information (licence period, licence fees, runs etc) as well as programme information (synopsis, cast, classification etc) for Studio Universal and Oxygen
• Assist with Classification / compliance on programming and promos
• Prepare monthly / quarterly KPP and highlights documents for BSVOD channels
• Ensure correct classification /compliance for programmes and promos to ensure appropriate warnings and censors are applied
• Mange file delivery for BSVOD channels
• Provide metadata and EPG schedule for BSVOD channels
• Assist with ad hoc programming related task

The TechEx team forms part of the IT Workplace Operations Team and the role will require a high-level customer focus, technical flexibility and agility. The role also requires flexibility around operational hours as well as supporting multiple locations in Southeast Asia and ANZ.

1. Provide 1st & 2nd line desk side support services to NBCUniversal International on all supported technologies including Windows & Mac hardware and various mobile technologies.
2. Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies.
3. Good understanding of mobile technologies such as iPhone/iPad, Blackberry, Android & Windows Mobile running various OS levels.
4. Provide support to the infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults.
5. Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum.
6. Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate.
7. Assist with product evaluation and the introduction of new technologies into operational support.

KEY RESPONSIBILITIES

Customer skills are equally as important as technical skills, combining both to ensure delivery of a world-class service.  Effectively manage Incidents and Requests, ensuring customers are kept informed of progress and escalating where necessary.

Main Areas of Activity

• Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer always updated on progress and within SLAs guidelines.
• Follow request management process and governance.
• Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained.
• Ensure all relevant security & management tools are operational and exceptions are managed.
• Meet all IT Asset Management process requirements in accordance with NBCU policy.
• General maintenance of all IT equipment including PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required.
• Collaborate with International, US and local IT teams and Core NBCU business units as required.

Other Responsibilities

• Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy.
• Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy.
• Ensure seamless data transferred between devices.
• Ensuring that any operational risks are reported and remediated in line with the agreed action plans.
• Manage IT Consumables in accordance with the corporate guidelines.
• Regular site visits to satellite offices to provide proactive IT support.