Total 2 job vacancies by Harlow Council

Working hours: 30 hours per week (flexible working over 4 or 5 days) (banking up to 24 minutes per week to be used towards the shut down between Christmas and New Year)

An exciting opportunity has arisen for a Technical and Administrative Support Officer to join our Licensing Team at Harlow Council. The successful candidate will have a varied range of duties, including the processing of data and licensing applications, act as a customer contact for the licensing team and processing complaints. The main work areas include alcohol, entertainment and gambling licensing, street trading, charitable street and house to house collections and scrap metal and hackney carriage/private hire work. This post will be a hybrid working arrangement between working from home and at the main council offices in the Civic Centre.

The candidate will preferably have some experience of working in the licensing sector or a similar customer focused environment.

As a member of our small but busy team, you will be self-motivated with the ability to manage your own caseload within tight timescales. Good time management and organisational skills are therefore essential combined with attention to detail. Excellent communication skills at all levels are essential together with the ability to contribute effectively within the team, and with other teams across the Council.

For an informal discussion about this role, please contact Adam Sherwood, Premises and Taxi Licensing Manager on 01279 446010.

Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.

Proud member of the Disability Confident employer scheme

Harlow Council looks after nearly 10,000 homes and 2,400 leasehold properties. Its journey of transformation in the past few years has been remarkable.

As part of the successful ongoing investment and commitment to improving our homes for tenants and leaseholders Harlow Council’s Housing Property Service department has a vacancy for a Technical Support Officer.

This is a full-time, permanent position working with a relatively small team based at the Latton Bush Centre/Civic Centre.

As a Technical Support Officer you will be responsible for:
* Dealing with damp and mold enquiries, providing support to tenants, internal and external colleagues.
* Monitoring capital and revenue budgets
* Dealing with complaints and providing a written/oral response as required
* Undertaking general administration e.g. minute taking, preparing reports, supporting technical staff, detailed record keeping.
* Undertaking performance analysis
* Dealing with tenants/leaseholders on a daily basis
* Support the department in responsibilities relating to compliance
* Applicants should have a background in housing administration and providing technical support to Housing surveyors and compliance teams.

Understand the relationship between capital and revenue budgets within a repairs and capital investment environment.

Knowledge of Health and Safety relating to technical issues within housing repairs.

You must have achieved a good level of numeracy and literacy.

For an informal discussion about this role, please contact Kelly Clegg, Assistant Operations Manager (Assets and Compliance), on 01279 446783

Proud member of the Disability Confident employer scheme