Mobile Library DriverTemporary, Full Time£13.28 per hourLocation: WithamWorking Style: Fixed-base workerPlease note this is a tem.....
Mobile Library Driver
Temporary, Full Time
£13.28 per hour
Location: Witham
Working Style: Fixed-base worker
Please note this is a temporary position to start as soon as possible. The role is based out of Witham, Essex but will be driving the mobile library across villages in Essex on a 3-week rota system.
Working Hours: Full time 37 hours per week, occasional Saturday working required. Monday to Friday and Tuesday to Saturday in alternate weeks. Hours 8am to 5pm dependent on routes.
**There is a requirement for applicants to have a current HGV Class C Licence and must be able to drive a 12-ton vehicle**
The Role
The mobile library service is instrumental in providing a library service to our harder to reach residents due to mobility or geographical constraints.
The Opportunity
The Mobile Library Driver has a sound working knowledge of Customer Services and specific business processes. They provide an efficient and effective mobile library service by carrying out the day-to-day operation, driving and supervision of mobile library services, maintaining a high level of customer care, acting as the first point of contact for public access to council services and undertaking a range of tasks that support the delivery of a quality service.
Accountabilities
To welcome library users and help to deliver a quality service, working at the base or other appropriate Library as required
Support all stock circulation procedures including: issue and discharge of loanable items, membership routines, reservation procedures, stock maintenance, overdue procedures, to sort, shelve and tidy returned material, to liaise with library staff on stock exchange and other procedures including attendance at meetings as required.
To maintain and clean the vehicles in accordance with the requirements set out on the daily log sheet book including delivery and collection of vehicles for maintenance/repair.
To deliver books and equipment as required.
To comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
To participate in training and development and be responsible for self-development.
To support the implementation of the Service Plan, being proactive in the promotion and marketing of all services, to contribute to the provision of statistical returns and to be involved in informal customer consultation.
To carry out such other appropriate duties as may be required.
The Experience You Will Bring
Current HGV Class C Licence and able to drive a 12-ton vehicle
Experience of driving large vehicles and carrying out routine vehicle checks
At least 21 years old (for insurance purposes)
Demonstrable experience of working in a highly customer-focused environment with good communication and social skills
Experience working with customers from a broad and diverse range of backgrounds; Able to deliver quality customer service. Desirable is an understanding of working with elderly people
Future and improvement focused approach, embracing and advocating change with the ability to deliver new ways of working.
Understanding of working within a Local Authority or other complex organisation.
Knowledge of Health and Safety procedures and processes.
Knowledge of Data Protection (GDPR) and Freedom of Information legislation.
As part of employment with the employer, you should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Should you wish to apply for this job opportunity, please, send an up to date CV.
