Reservation Data Maintenance Specialist
Business Environment / Summary of the role
Drive Operations in order to maximize our customers' success, at every point of the customer journey, from onboarding new
solutions to everyday usage.
We support our customers via our global expertise, our scale advantage, our footprint and our digitalization capability.
More specifically, you will be in charge of integrating and configuring reservation content, ensuring database integrity and providing
database expertise necessary for customer product activations and daily operations around:
- Availability and Schedule products
- Reference Data
- Travel Agency migrations
About the Team
We integrate and configure all reservation data in production (location codes, geocodes, profiles, connecting times, schedules,
availability related products).
We participate to all customer integrations, migrations, and terminations.
In cooperation with other GDS we arrange travel agencies migrations between Amadeus and other GDSs. We handle the migration
process of all PNRs and customer profiles in production.
Your main responsibilities
Data Management
You will perform database integrity checks and data updates related to products and applications.
Ensuring that external service providers carry out operational procedures according to SLAs will also be part of your role.
Your responsibilities will gradually evolve to:
- Perform analysis and complex data updates with full knowledge of related products/applications to meet customer
requirements
- Provide expertise in investigations and resolutions of data related problems.
- Coordinate intervention from other groups when issues addresses are beyond the scope of team competencies.
- Monitor data quality and take corrective actions when anomalies detected
Knowledge & Growth
As part of our internal knowledge management cursus, you will have the opportunity to:
- Deliver data management trainings to Amadeus staff (Product Management, Development and Support).
- Provide advice and guidance to newcomers and/or less experienced team members
- Evaluate impact of all data related topics from travel industry partners and notify concerned stakeholders
Implementation Projects
- Drive customer product implementation requiring only data management or participate in implementation projects as data
management specialist
- Identify and execute necessary actions to activate Amadeus products and to meet customer requirements
At a higher level of successful practices & knowledge sharing, you will also be responsible for leading and managing projects
in full autonomy
- Deliver consultancies / services on your domain
- Review & improve processes & procedures to reach optimization and knowledge transfer
- Provide consultancy to optimize processes via audits, recommendation, pre-sales action, workshops, training to appropriate
audiences
- Identify , develop and build new services to deliver to customers
- Plan and Lead “Data Management” project within expected Quality , Timing , Budget
- Continuously Communicate & Develop your expertise recognition to customers & internal clients
About our ideal candidate
Education Bachelor’s degree preferred. English is mandatory. Other languages will be taken into consideration
Work experience & Industry knowledge
▪ Minimum 3 years in the Customer Services area or airline / travel agency experience
▪ Excellent understanding of airlines/GDS/agency environment
▪ Knowledge on Amadeus products and solutions, Incident management
Problem management, Service request management
▪ Project management basics
Soft skills
▪ Analytical, problem-solving thinking
▪ Customer focus and flexibility (change of context, work in altered circumstances, possibly out of regular business
hours)
▪ Oral and written communication abilities
▪ Team spirit
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
