Total 4 job vacancies by 0070 Applied Materials Japan, Inc

Key Responsibilities

1. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. 
2. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
3. Provides Alpha Site support to Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
7. Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

The following is a description of typical job tasks and responsibilities for a SSE1 . Actual job duties may vary based on the individual SSE's background, capabilities and regional or customer-specific circumstances.Length of time in Applied Materials or equivalent experience is <4yrs.

Daily Reliability and Technical Issues (including I & W and Paid Service)  (65%)

Performs Software verification and system START-UP support for ONE Product.

Perform Factory Automation and AMHS verification on ONE Product before Customer Acceptance.

Troubleshoot software issues in Factory Automation, System software for ONE Product,

Troubleshoot System/Controller issues on ONE platform.

Interfaces with Customer Factory Automation Engineer responsible for same product.

Interfaces with tool owner for same product.

Schedule with customer and execute software upgrades on ONE Product.

Individual Training & Development (20%)

Ensures INDIVIDUAL capabilities meet local, technical requirements on assigned product(s).

Coordinates with manager/supervisor for development planning.

Demonstrates consistent progress toward SSE2 qualification. Participates in training activities consistent with defined program requirements, including:

On-the-job training under close supervision of an experienced software support engineer.

Professional, customer and general technical skill development courses and activities.

CIP and Reliability Projects (10%)

Implements corrective measures on qualified products under close supervision.

Escalates with immediate supervisor in local account structure.

Assists supervisor with CIP recommendation within local account structure.

With approval, communicates resolution and document appropriately via reports, database submission (SR's,GSIT,FRACAS), and email communication.

Leverages technical expertise for broader value to the customer.

Supports more senior SSEs for delivery of product and project presentations.

Establishes network with technology community on assigned product, including:

SSEs on local and other accounts, GSS,

Install base configuration and software tracking.

Member of multi-disciplinary teams.

Marketing and Sales Support (5%)

Develops technical knowledge base on assigned product, including:

Competitive performance data.

Is an active member of local account team.

Provides technology support to product sales & management teams.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

• Collaborating with Solution Architect to apply complex HVP solution offerings to meet customer needs.

• Defines the SOW (statement of work) and project pricing for an engagement in collaboration with the Solution Architect

• Responsible for the development of methodology and offerings in the practice

• Manages SC engagements and project costs to bring engagements to satisfactory completion.

• Accountable for execution and delivery of more complex consulting services and commitments working with sales, PSEs, KATs and FSO.

• Responsible for project financial results and identifying pull-through revenue, in collaboration with other business stakeholders

• This position originates, develops and executes the most complex technical projects and influences future technology and product strategy.  Focus, knowledge, judgment and intuition is required for those technical challenges that may not have an identified solution by customer, competitors or within industry.  Works on critical complex issues that impact longer term product development and business success measured by two or more of the following: incremental revenue growth, market share increases, key customer penetrations, time to market improvement and commercial value of the work.

• Within safety guidelines originate, design, perform, collect data, analyze and compile reports on unusually complex engineering experiments and provides solutions which are highly innovative and ingenious. 

• Develop innovative solutions as part of proven track record of significant technology contributions.  Widely recognized internally (across Business Units)  as one of the company's top experts in their field.

• Conceive and implement new technology, normally named as primary inventor on numerous critical patents and recognized through awards and/or published papers within the last five years. Decisions impact major product development programs and business success at the division/segment level.

• Leads through contribution to the development of new principles and concepts.  As a technical role model to  Applied's technical and engineering community, this position acts as a mentor to guide less experienced engineers. Typically is involved in judging the approach and verifying the validity of technical strategies

• Deep subject matter expert who consults with management and customers on exceptionally complex technical issues.  Viewed as a company resource for specific technology and interacts with the engineering community internally and externally, based on business need. Represents Applied on industry boards/consortia, seen as a thought leader in area of expertise, regarded by customers and external leaders as an expert and thought leader in their field.

Functional Knowledge

• Recognized as “guru” or external expert in a function

• Demonstrates broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field

Business Expertise

• Influences internal/external business and/or regulatory issues that have an impact on the business

Leadership

• Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership

Problem Solving

• Proactively identifies and solves the most complex problems; uses ground-breaking methods to think beyond existing solutions 

Impact

• Impacts business direction through the development of innovative services or products

Interpersonal Skills

• Negotiates with senior management, customers, regulators or vendors to influence decisions

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Key Responsibilities

Develops code for moderately difficult software projects.  Design and implement bug fixes.

Designs moderately difficult software projects.

Develops software documentation.

Troubleshoots a variety of moderately difficult software problems.  Performs software tests on code and enhancements.  Defines software specifications.

Interfaces with external customers regarding software issues

Interfaces with internal customers for requirements analysis and schedule.

Compiles data for regularly scheduled or special reports, analysis and statements.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.