Learner Recruitment Manager
Serco Skills and Training Services
Home Based with national travel expected
Full time, Permanent, £45-48k DOE + Benefits
Interview Dates – 6th/7th December 2023
At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.
We aim to not just be a best-in-class training provider but to also provide renowned services and solutions from the wider Serco in supporting our partners and training providers to deliver their priorities and achieve their goals. Serco Skills and Training Services (STS) was formed in October 2023 to provide high quality government funded and commercial training solutions, and services to government departments, authorities, employers, and citizens.
We are currently recruiting for a Learner Recruitment Manager to join the Serco STS team on a full-time permanent basis. As STS is a new function within Serco the post holder will have the opportunity to shape the future of the division and work in a ‘start up’ environment.
Main Accountabilities
- Lead the development of the team and processes required to recruit learners onto funded and commercial directly delivered programmes. Manage and monitor the conversion of enquiries through to enrolment, including continuous improvement projects to ensure the service meets customer expectations.
- Monitor, forecast, and report on pipeline activity for learner starts
- Working with the marketing officer and the employer engagement manager, lead on the development of marketing and communications plans to fulfil the learner recruitment targets for skills contracts, including face to face and digital activity as appropriate.
- Aligned to brand guidelines, oversee the development of marketing resources to support learner recruitment and employer engagement
- Oversee the execution of marketing and communication plans for learner recruitment, including a social media engagement plan, with a calendar of activity and targeted campaigns.
- Monitor the success of targeted campaigns to support improvement.
- Implement multi-channel engagement tools and develop associated processes for the team to engage with learners and support conversion from enquiry to start
- Manage a team of Learner Recruitment Officers to ensure learners receive a high level of customer service and are supported through the application and enrolment process in a timely manner
- Undertake regular caseload reviews with Learner Recruitment Officers, identifying barriers and monitoring conversion rate to meet contract targets.
- Define and implement internal quality checks around data and service delivery, ensuring any quality actions are recorded and actioned in a timely manner
- Manage change to the learner recruitment function, and actively identify and implement improvement projects
What I need to do the job?
- Qualified to NVQ level 4 or above in a business or management discipline
- Experience of working in an ESFA or OFSTED governed environment.
- Experience of delivering Careers Education, Information, Advice and Guidance – Qualified to Level 3 IAG desirable
- Experience of setting up and managing learner recruitment functions within an FE or Adult Education environment.
- Experience of planning and managing marketing campaigns (digital and traditional) to recruit learners onto government funded training programmes, working to monthly enrolment targets.
- Competent working with Data, and working with management information and reporting systems
This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks:
- Identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records
What we offer?
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
