Total 297 Manager level Human Resources job vacancies in Manchester, Greater Manchester, M1 1JH

Senior Manager - Regional Manager - Public Health, Community based integrated health & lifestyle services across the North West. Greater Manchester - Cheshire, Lancashire, Merseyside.

My client is a fast-growth private healthcare provider, due to further contract wins and several new service openings, looking for an experienced manager to oversee several teams delivering public health services in the community.

You will oversee a number of specialist teams, each with their own service manager, across a wide region. The services include a range of integrated public health solutions (weight management, lifestyle and behaviour changes, smoking cessation etc), which are reaching out into groups within the community who will greatly benefit from their services.

You will be able to lead and inspire a dispersed team, and your relationship-building skills allowing you to further develop productive relationships with a range of internal & external stakeholders, commissioners, and third parties. You will have a passion for the delivery of high quality services, with excellent levels of quality and governance oversight, and be keen to further the develop and extend their services being offered. You will have an ability to identify and develop leaders of the future, fostering a culture of empowerment and building a robust, high-performing group of services poised for ongoing expansion.

This is a highly progressive organisation with an excellent reputation and an exciting trajectory of growth. You will be joining a passionate and highly capable senior leadership team, and whilst being supported when required, will be allowed the autonomy and freedom that you would hope for.

Whilst they have enjoyed a great deal of growth and are looking towards further expansion, this is a well established business with a solid foundation. They have won several awards for the quality and innovation of their services, delivery of life-changing projects with huge social impact, and also plenty of recognition for their standards as an employer of choice with a superb working culture.

Your new firm
We are partnering with one of the leading chartered accountancy, tax and business advisory firms in Manchester, ranked as one of the Top 10 firms to work for in Manchester. This firm is well established with a modern and vibrant approach to accountancy and tax advice.

Your new role
As the new Tax Manager for the team, you will be working on a mixed portfolio of corporation tax compliance and advice, alongside a team of partners, senior managers and supporting a team of Assistant Managers and Tax Seniors. You will be reviewing the work of the tax seniors and have your own portfolio, working with the partners to deliver complex tax solutions to a mixture of owner-managed businesses, not for-profit clients, high-net worth private clients, and individuals needing complex tax solutions.
You will be involved in the following:
Meeting with clients to understand their tax needs
Communicating with HMRC to seek clearance for tax strategies and assist clients with questions and investigations.
Reviewing the complex corporation tax computations and providing feedback to the tax seniors.
Reviewing complex personal tax, partnership and trust computations and providing feedback to the tax team.
Reviewing and providing comments on legal documents related to company restructuring, acquisitions and mergers.

What you'll need to succeed
To be successful in this Tax Manager role, you will be CTA or ACA qualified.
You will be great at growing client relationships and leading client meetings.
You will have advanced knowledge of corporation tax, Income Tax, Inheritance tax and capital gains tax.
You will have extensive experience of compliance and providing tax planning solutions to clients.
Experience of training and developing staff within the department and reviewing the work of tax seniors is essential.
An understanding of applying tax legislation with strong IT skills is also beneficial.

What you'll get in return
In return for this Tax Manager opportunity, you will be rewarded with a competitive basic salary, pension and benefits, along with a great worklife balance and hybrid work in the Manchester City centre office.
Progression and a clear pathway to partner is available for an ambitious individual seeking career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma Roberts on 07531 666 666 now.
If this job isn't quite right for you, but you are looking for a new position, please contact Emma Roberts for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Position: Mortgage Case Manager
Location: Bolton, Greater Manchester
Salary: £23,000, rising £25K + bonuses

Are you ready to elevate your career with a friendly and thriving company?
Time Recruitment are delighted to be representing a market leading financial services brokerage based in Bolton who are looking for a First Charge Mortgage Case Manager to join their dynamic team!
Benefits:
* Up to 30 days of holiday (excluding bank holidays)
* Your birthday off work.
* Private healthcare and other generous perks.
* Fun social events and a great team atmosphere.
* Free parking and easy transport links.

As a First Charge Mortgage Case Manager, you will:
* Provide top-notch service to our customers.
* Manage a pipeline of mortgage applications, review cases.
* Maintain communication with customers throughout the process.
* Liaise with third parties like mortgage companies and solicitors.

If you're ready to take on the role of First Charge Mortgage Case Manager, we can't wait to hear from you! Apply today!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Branch Manager - Facilities Management / Maintenance Recruitment - Manchester

Are you looking for the next step in your recruitment career?

Are you excited by the opportunity to build and grow your own office / branch?

Are you looking to join an expanding company where you have no limit to your progression or growth

CBW Staffing Solutions are looking for a Branch Manager to join our expanding organisation. We're looking for people who pride themselves in delivering exceptional service to clients and candidates while maintaining their commercial edge, with a proven desire to forge new client relationships and recognise their successes. Due to our growth plans for 2024/25, we are looking to invest in New office in Manchester where this person will start and grow their own team and have full autonomy over themselves and their team. We are a national provider of Facilities and trades staff on a temp and permanent basis but are looking to start an office in the North West to cover the region that has huge potential. We currently have a Scotland office and a London based office but are crying out for someone to come on board to own the North West Facilities management recruitment
industry.

Key Responsibilities:

• Oversee the daily operations of the Manchester branch, ensuring high levels of performance and efficiency.
• Recruitment of Internal Staff in order to grow the team and Branch
• Lead, mentor, and develop recruitment consultants, helping them to achieve their targets and career goals.
• Develop and implement effective recruitment strategies to attract top talent within the facilities management / construction industry.
• Manage client relationships, ensuring excellent service delivery and customer satisfaction.
• Monitor and analyse branch performance, identifying areas for improvement and implementing solutions.
• Achieve personal and team financial targets, contributing to the overall success of the business.

Requirements:

• Proven experience in a recruitment management role, ideally within the facilities management / construction sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A results-driven mindset with a track record of achieving and exceeding targets.
• Ability to build and maintain strong client relationships.
• Proficient in using recruitment software and other relevant tools.
• The ability to attract and identify talent
• We would be open to hearing from individuals who already have established teams who may be disillusioned or need a new challenge.

Why Join Us?

• Competitive salary, Negotiable depending on experience.
• Attractive bonus and commission plans to reward your success.
• Generous holiday allowance including 25 days holiday plus 8 bank holidays.
• Birthday off as an extra days holiday
• Excellent progression opportunities to advance your career within the company.
• The ability to stamp your own mark on a growing business

If you are a motivated and ambitious recruitment professional with a passion for the construction industry and more importantly Facilities Management and trades, we would love to hear from you.

If you would like to know more about this role prior to application, please contact Dan Barber at CBW Staffing Solutions.

You can check us out on www.Cbwstaffingsolutions.com

Your new firm
We are partnering with a successful and established accountancy firm who are growing their private client tax team due to continued investment and growth in this area. This firm of accountants is continuing to thrive and deliver exceptional standards of work to their private client base, and they need a new Private Client Tax Manager to work with their Private Client Tax Partner to help drive this forward.

Your new role Your new role as Private Client Tax Manager will be to drive forward the private client tax business, working closely with the Private Client Tax Partner on all aspects of personal and private client tax advisory and compliance work. This is a newly appointed role to work closely with the partner to shape this part of the business. The tasks will include:

• Overseeing a portfolio of private client tax returns, including high-net-worth individuals, families, entrepreneurs, trusts, and estates.
• Building and maintaining robust client relationships, acting as the primary contact for all tax-related enquiries.
• Leading regular client meetings (initially with the tax partner) to review tax positions and offer strategic guidance.
• Providing thorough tax planning and advisory services, covering inheritance tax, capital gains tax, and income tax.
• Identify tax-saving opportunities and developing strategies to optimise clients' tax positions.
• Advising clients on the implications of new tax legislation, ensuring compliance with current regulations.
• Reviewing personal tax returns (including some trusts and estates) and associated documentation, ensuring all tax filings are accurate and submitted on time and liaising with HMRC on clients' behalf.
• Supervising and mentoring junior tax staff, offering guidance and support for their professional growth.
• Reviewing work prepared by junior staff, ensuring accuracy and compliance.
• Some business development and networking where required.

What you'll need to succeed
To be successful in this role as Private Client Tax manager, you will have a minimum of 3 years' experience in private client tax, ideally within a professional services firm, along with a proven track record of managing a portfolio of high-net-worth clients.In-depth knowledge of UK tax legislation and compliance requirements, along with strong communications skills and the ability to manage multiple clients.Strong analytical and problem-solving skills along with experience with advisory project work.A strong work ethic, ambition and a self-starter and client-focused approach to work are key.

What you'll get in return
In return for this Private Client Tax manager opportunity, you will be rewarded with a competitive salary and a comprehensive benefits package, including a health plan and pension scheme.The opportunity to work independently with the support of a highly skilled and supportive Private Client Tax Partner is here, along with professional development and career progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emma Roberts on 07531 666 666 now.
If this job isn't quite right for you, but you are looking for a new position, please contact Emma Roberts for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Site Manager
Location: North West based with nationwide travel and extended stays as needed

Salary & Benefits
Salary: £50,000 + overtime and package

Responsibilities
Reporting: Directly report to the Senior Site Manager or Contracts Manager.
Project Management: Oversee day-to-day operations on one floor of a large-scale office fit-out project, managing all construction activities.
Subcontractor Supervision: Manage and coordinate subcontractors on your designated floor to ensure smooth workflow.
Health & Safety: Take charge of all Health & Safety aspects on-site, ensuring compliance with policies and procedures.
Quality & Program Adherence: Maintain high-quality standards in line with the project program.
Collaboration: Liaise with professionals such as Designers and Sub Contractors to ensure project objectives and timelines are met.
Commercial Focus: Implement a commercially aware approach to optimize project delivery.

Requirements
Experience: Previous site management experience in office fit-out projects.
Construction Knowledge: In-depth understanding of construction practices and site management.
Communication Skills: Strong interpersonal and communication skills for effective collaboration.
Teamwork & Commitment: Ability to work as part of a team and commitment to project success.

Qualifications:
Site Management qualification
First Aid certified
Asbestos Awareness certified
Driver's License: Valid and clean driver's license.

Hours - 42.5 hours per week

This role requires flexibility, as projects are nationwide and will involve extended periods working away from home. The ideal candidate is North West-based, skilled in office fit-outs, and dedicated to ensuring a high standard of project delivery.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Temp to Perm

Role: Freelance Working Site Manager/ Foreman
Rate: £200 Per Shift (Temp)
Location: Manchester
Shifts: 7:00 AM to 3:00 PM
Start Date: 4th November
Duration: 10 Weeks
Project: Office Fit Out

Need SSSTS or SMSTS, First Aid and a joinery background.

How to Apply:
Please submit your resume highlighting your relevant experience and qualifications for this position. Applications should be sent to l.stagg@timerecruitmentuk.com

Time Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.

Your new company
Join a highly-regarded firm known for its dynamic and growth-oriented environment. We are committed to excellence and innovation in the legal services sector, particularly within the Motor and Related Services teams.
Your new role
As a Business Development Manager, you will play a crucial role in shaping and driving the business development initiatives. Reporting to the BD Director and working closely with the Marketing team, you will influence the development and implementation of strategies to support growth plans. Your responsibilities will include collaborating with key stakeholders, managing pipeline tracking, driving event activities, creating business development collateral, and fostering internal and external relationships.
What you'll need to succeed

• At least 2 years of experience in a business development role, preferably within a legal services environment.
• Strong organisational and proactive communication skills.
• Proficiency in Microsoft Office and experience in designing client-focused collateral.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Creative thinking and the ability to engage confidently with individuals at all levels.
• A team player with the initiative to question existing processes and introduce new ideas.
• The ability to manage multiple projects and thrive under pressure.

What you'll get in return

• Salary of £40,000 - £45,000 DOE
• Flexible, Hybrid Working
• The opportunity to make a significant impact on their growth journey.
• A collaborative and supportive work environment.
• Engagement in diverse and challenging projects.
• Professional development and career growth opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Jubilee Hospitality, we are looking for a Hospitality & Events Staffing Manager to oversee the running of the Hospitality Recruitment desk.

The suited candidate will work as part of the London team liaising with our hospitality clients, recruiting, and organizing staff and logistics for events.

As a Hospitality & Events Recruiter you will earn 25K- 30K basic (DOE) plus uncapped commission.

This could be perfect for someone who has supervisory or managerial experience in Hotels, Restaurants, Contract Catering or Events.

Hospitality & Events Recruitment Consultant in London Highlights:

• Successful candidate will have the opportunity to become a thriving recruiter within a well-established team.
• Base salary of around £27,000 + uncapped bonus.
• Realistic earnings can be anywhere between £35,000 to £55,000+ once fully established.
• Monday to Friday Office Hours.
• Occasional on call hours - on average 1 week every 2 months on a rota basis.
• Working within a company that has 20 years of history supporting hospitality clients across the UK.
• Holidays: 28 days (including Bank Holidays) + approx. 5 additional days per year for on call time back.

Hospitality & Events Recruitment Consultant, required skills & experience:

• Jubilee Hospitality are looking for a candidate with a real passion for the Hospitality & Events industry.
• Successful candidates will have experience at supervisory or managerial level within the Catering/ Hospitality/ Events industry.
• Successful Recruitment Consultant will require a driving licence and their own transport.

If you are interested in this Hospitality & Events Recruitment Consultant job in London, please apply today!

Your new company
I am working with a forward thinking and growing business based in Wigan, who are now seeking an experienced Accounts Manager to join their team on a permanent basis due to upcoming retirement.

Your new role
As an Accounts Manager, you will play a pivotal role in overseeing the financial operations of the company. Your responsibilities will include managing bank reconciliations, sales and purchase ledgers, and ensuring healthy bank balances through meticulous financial oversight. You will be responsible for recording, balancing, and chasing payments of retentions, making payments, and handling intercompany transactions. Additionally, you will support directors with future strategies, maintain Sage 50 backups, and ensure data files are accurate and error-free.
Your role will also involve preparing VAT returns, cashflow forecasting, and accounts to trial balance, as well as preparing for year-end procedures and audit adjustments. You will manage weekly and monthly wages, including directors' dividends, and handle HMRC balancing and payments. Overseeing one member of staff, you will be responsible for all company invoicing, negotiating final accounts with Quantity Surveyors, and supporting HR in employee disputes and recruitment as required.

What you'll need to succeed
To be successful in this role, you will need a strong background in financial management and accounting, with experience in using Sage 50. You should have excellent attention to detail, strong analytical skills, and the ability to manage multiple tasks efficiently. Experience in handling VAT returns, cashflow forecasting, and year-end procedures is essential. Strong communication skills and the ability to support directors with strategic planning will be crucial. Additionally, experience in HR support and recruitment will be advantageous.

What you'll get in return
In return, you will receive a salary up to £35,000 and a benefits package, along with the opportunity to work in a supportive and collaborative environment. You will be offered an excellent flexible working package, with the ability to choose your own hours and work from home.
You will have the chance to make a significant impact on the financial health and strategic direction of the company, with opportunities for professional growth and development. Join us and be part of a team that values innovation, excellence, and continuous improvement.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are recruiting for a permanent relationship manager role for an exciting and successful business. Their head office is in Manchester but travel around the UK is essential. They are a specialist business with a lot of opportunities to develop and grow.
Your new role
You will be responsible for supporting and driving the growth of the business by identifying new opportunities within their industry, including conducting market research, and will then be developing and managing these partnerships. You will be building long-term relationships with customers, and be able to articulate the benefits of working with you and helping enhance the brand. You will also be working and interacting with customers at all levels, and adapting the way you work accordingly.
What you'll need to succeed
Your previous experience working in a similar role where you have to build and manage relationships, such as a relationship manager or account manager, will help you succeed in this role. You're able to work for a small business where you are encouraged to come up with new ideas and have complete autonomy over your clients. You're innovative, creative and can adapt well to different environments. You're a confident and robust individual who is hard-working and can work off your own initiative. Hospitality or an educational background is desirable but not essential.
What you'll get in return
You will receive an excellent salary of up to £60,000 depending on experience. You will also be working for a forward-thinking and innovative company that puts its people first where there is a lot of opportunity for development. You will also have access to a great benefits package including hybrid working after a 3-month probation, holiday allowance, healthcare scheme, and more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

You will work in the public sector managing a large company reporting to the Head of HR. The company is looking for an experienced and professional senior payroll manager to develop and co-ordinate business-wide processes and payroll procedures. You will be continuously identifying opportunities for improvement within the system and be the go-to expert for end to end payroll.

Your new role

In your new role, you will support the entire payroll process with a hands-on approach, for up to 2000 employees being paid on a monthly basis, providing the team and business with continuous development to rectify any payroll related process issues, lending technical support to ensure best practice is in place. Also, ensuring the accuracy and completeness of employee payroll calculations are entered/calculated, you will meet strict payroll deadlines and have a high level of confidentiality and professionalism. Whilst staying up to date with any payroll legislation and tax compliance.

You will regularly review the payroll system and process and look for ways of improvement within the current process and ways of working within the current structure, leading the function to be a main point of contact for internal stakeholders for any payroll related issues.

What you'll need to succeed

The ideal candidate will be detail oriented and highly professional with the ability to work under pressure to meet strict deadlines. Being adaptable to an ever-changing, fast environment, you can lead and work with a small team. Have an excellent attention to detail, along with strong analytical skills using Excel and Microsoft skills. I-Trent experience is desirable but not essential.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or get in touch on the details below:
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Queenie Ng on 01612367272 or email:

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Your new company is a highly entrepreneurial Real Estate business based in Altrincham. Due to an impressive amount of growth over the last 3 years they're looking to strengthen their finance function with an experienced Finance Manager.
Your new role
In your new role as Finance Manager you will manage a team of three Management Accountants who collectively look after over 12 entities. You will be responsible for implementing best practice processes and controls in place around all aspects of the general ledger posting and reconciliations processes, implementing timetables and checklists for work to be completed. You will take a lead on cost and revenue transactions are posted accurately for all operating and management companies in the Group. You will look after all associated balance sheet reconciliations are performed accurately and in a timely manner. You will support the Financial Controller with additional adhoc commercial duties.

What you'll need to succeed
You will be an ACA/ACCA/CIMA Qualified Finance professional with experience working within a large complex organisation, ideally within the Property and Construction sector. You will have a strong attention to detail and be able to challenge existing processes and suggest improvements. You will have the ability to communicate to all levels both within the finance team and across the business.
What you'll get in return
You'll join a rapidly growing entrepreneurial business that can offer real career progression in the not-so distant future. Your network within the work place is a great blend of ACA, ACCA and CIMA Qualified finance professionals who are passionate about up skilling each other. You'll receive a salary of up to £60,000 with excellent benefits inc a hybrid model.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining a dynamic and growing firm that places a strong emphasis on business development to drive its growth strategy. The company is committed to expanding its client base through strategic partnerships and innovative approaches.
Your new role
As the Business Development Manager, you will report directly to the Director of Business Development. You will play a crucial role in supporting and executing the firm's business development strategy. This role offers significant exposure to clients, prospects, and internal stakeholders. Your responsibilities will include:

• Strategy Implementation: Assist the Director in refining and executing the firm's business development strategy to expand client revenues through key account planning, strategic partnerships, and the acquisition of new clients.
• Client Education & Outreach: Work closely with the marketing team to educate potential clients on our firm's unique services. Contribute to events, create thought leadership pieces, white papers, and social media posts.
• Prospect/Partnership Engagement & Qualification: Communicate with potential clients and partners both on the phone and in-person at networking events.
• Prospect Research & Proposal Development: Identify and conduct research on prospective clients, partners, industries, and opportunities. Assist in preparing tailored proposals and presentations to pitch the firm's services. Take a proactive approach to generating new business opportunities and maintaining strong client relationships.
• Review & Negotiate Terms of Engagement
• CRM System Support: Assist in the ongoing implementation and improvement of the firm's Customer Relationship Management (CRM) system.

What you'll need to succeed

• A solid interest in and understanding of business development principles with practical experience.
• A background in professional services, ideally legal services.
• Strong communication and presentation skills to engage with stakeholders, prospects, and clients.
• Detail-oriented with excellent research and proposal-writing skills. Familiarity with IP, commercial, litigation, and trademarks is advantageous.
• Ability to work both independently and collaboratively in a small team environment.

What you'll get in return

• Salary of £40,000 - £45,000 DOE
• Hybrid Working
• Modern Office in Central Manchester
• 25 Days Annual Leave Plus Bank Holidays
• Bonus Scheme
• The opportunity to be a key player in driving the firm's growth.
• Significant exposure to clients and prospects, enhancing your professional network.
• A collaborative and supportive work environment that values your contributions.
• Opportunities for professional growth and development within the firm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Success Manager (Consultant)

Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)

Industry: Financial Technology (FinTech)

Job Type: Full-Time

The Role:

We are looking for a proactive and skilled Customer Success Manager to join our growing FinTech team in Manchester. Reporting directly to the Head of Customer Success, this role focuses on maintaining high levels of client satisfaction, supporting growth opportunities, and delivering excellent service across all accounts.

What You’ll Do:
As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.

- Client Relationship Management: Manage relationships across a range of accounts, from junior stakeholders to senior decision-makers, ensuring consistent and positive engagement.
- Account Maintenance & Growth: Identify and support growth opportunities across client accounts by understanding and assessing client needs and preparing insights and recommendations to the Head of Customer Success.
- Project Support & Coordination: Work alongside the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects, supporting activities such as:
- Running client meetings
- Maintaining project documentation and tracking progress
- Addressing potential risks and coordinating across teams to resolve issues
- Delivering regular status updates to clients and internal stakeholders
- Client Support & Service: Monitor and provide initial responses to inbound tickets and queries within a 3-hour response time, ensuring a streamlined follow-up process. Collaborate with the team to ensure client queries are addressed efficiently and comprehensively.
- Client Engagement: Coordinate regular client touchpoints based on client categories, ensuring tailored communication strategies, preparation for meetings, documentation, and consistent follow-through on agreed actions.

What You’ll Bring:
- Customer Success Experience: Demonstrated experience in a customer success or client services role, ideally within a B2B SaaS or technology-driven environment. - You are skilled at building and maintaining strong client relationships and have a track record of contributing to account retention and growth.
- Communication Skills: You are an effective communicator who can adapt to various stakeholders, set up and facilitate client discussions, and convey complex ideas in a clear, concise manner across different channels.
- Organizational Skills: Proven ability to manage multiple tasks and maintain accurate documentation across numerous accounts, ensuring timely and reliable follow-up.
- Project Coordination: Experience in supporting project delivery and collaboration across internal teams and external stakeholders, with strong attention to detail.
- Resilience & Adaptability: Comfortable in a fast-paced environment, you thrive with autonomy and handle challenges with a problem-solving mindset. You are flexible and able to adjust to changing client and business needs.

If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.

Contact: Elvis Eckardt