Total 225 customer service job vacancies in Human Resources category in Singapore

Resource Dispatcher - Base: Medway, Gillingham EOC

We are not offering Sponsorship for this position

If you are a current SECAmb employee please do not apply to this advert as this is for external applicants only. If you apply and you are successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on theour dedicated Section 2 page on The Zone

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). That call often then needs someone to send the appropriate response and decide what operational resources should be sent to emergency incidents.:

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Please click the following link:https://youtu.be/G3bey1n87Ooto find out more about becoming a Resource Dispatcher.

Successful candidates must be able to prioritise tasks, manage conflicting demands around time and resources; and problem solve to deliver objectives.
• Will vary responsibilities in accordance with the requirements set out by the Dispatch Team Leader or Emergency Operations Centre Manager.
• Effectively manage the deployment and allocation of the full range of resources in line with agreed dispatch deployment policies for the purposes of achieving locally and nationally agreed performance standards.
• Will communicate via phone and radio systems to field operational resources, external agencies and the public.
• Must be able to negotiate and persuade to achieve co-operation and agreement with EOC staff, field operational staff and external agencies.
• Information passed is likely to be highly sensitive and, in some cases, highly distressing (dealing with traumatic circumstances including murders, suicides, child death, major incidents, business continuity incidents etc).
• Ensuring crews are booked on and off duty on the CAD as required.
• Will be required to dispatch one or multiple dispatch desks on shift as instructed by the Dispatch Team Leader or above.
• Will be the primary contact point for resourcing, allocation and deployment for all resources in the dispatch desk(s) that the Resource Dispatcher is covering.
• Appropriately manage, or escalate if required, welfare, response, allocation or other resourcing or staffing issues to the Dispatch Team Leader or above.







Base:Medway, Gillingham EOC

Hours:Full-time 37.5 hours per week

We offer:
• Competitive salary of £25,147 - £27, 596 per annum (subject to hours worked) Plus Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2).
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Full -time 37.5 hours/week on a core rota pattern
• Free parking
• Blue Light discount card Blue Light Card
• Generous NHS Pension Scheme
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Access to occupational health

Training programme:
• 7 days full time (7.5 hours per day unless otherwise stated)
• Plus 15 mentoring shifts over a 10-week period various shifts
• Has a ‘must’ attend policy, with no annual leave being permitted during this period.
• Comprises of classroom and observing and mentoring periods within the working environment.
• Is designed to fully support full transition to Resource Dispatcher independently.

Sample Rota
• Wk1 - -Friday, Saturday Sunday nights - 18.30-06.30
• Wk. 2 - Thursday and Friday Day - 06.30 – 18.30
• Wk. 3 – Mon, Tues, wed, thurs Night - 18.30 – 06.30
• Wk. 4 - Mon, Tues, Wed, Sat and Sun - Day – 06.30 – 18.30
• Wk. 5 - Relief 2 x 12 hours shift
• Wk. 6 - Relief 3 x 12 hours shift

Management of the full range of resources in line with agreed deployment policies for the purpose of achieving locally and nationally agreed performance standards.

Advises the Dispatch Team Leader (DTL) on resource availability and lost unit hours which impact on patient care and unit hour utilisation.

Updates and maintains such information systems as are required to ensure accurate reporting of clinical information & performance standards.

Maintain accurate and detailed records to assist with retrospective investigation of complaints and clinical incidents. Responsibility for appropriate deployment and directing of all operational resources and personnel, by the analysis of given information ensuring that the nearest most suitable resource is dispatched in order to achieve standards.


This advert closes on Tuesday 27 Aug 2024

Proud member of the Disability Confident employer scheme

Job Title - HR Consultant

Location - Newham E16

Contract - Temp ongoing

Hours - 36

Role summary -

Join the dynamic team, a pioneering shared service organisation providing high-quality HR and Organisational Development (HR&OD) services across Newham and Havering. They are committed to delivering innovative, efficient, and customer-focused solutions that drive organisational success and employee satisfaction.

Key Responsibilities:

• Deliver high-quality HR&OD services including employee relations, reward and recognition, TUPE, and organisational change.
• Lead and support HR&OD projects, recruitment campaigns, and training programs.
• Develop, review, and implement HR&OD policies, procedures, and strategies.
• Maintain constructive relationships with Trade Unions and participate in corporate consultations.
• Provide timely HR&OD information and analysis to support business objectives.
• Represent the organisation in disciplinary and tribunal hearings as needed.
• Support HR service transformation and workforce planning activities.
• Deliver talent, learning, and organisational development initiatives, including corporate management and leadership programs.

Requirements:

• CIPD or equivalent qualification, or significant experience in HR/Learning & Organisational Development.
• Extensive knowledge of HR policies, procedures, and employment law.
• Proven experience in delivering HR services and supporting organisational change.
• Strong analytical skills with experience in data analysis and reporting.
• Excellent communication and interpersonal skills, with the ability to build productive relationships with stakeholders.
• Commitment to continuous improvement and innovation in HR practices.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Are you an accomplished HR professional with a strategic mindset and a proven ability to align HR practices with business objectives? Our client is seeking an exceptional People Partner (HRBP) who will serve as a strategic and trusted advisor, possessing a deep understanding of both HR practices and business operations.

Key Responsibilities:

• Align HR strategies with organisational goals to drive talent management initiatives and enhance workforce productivity.
• Build strong relationships with key stakeholders, including senior leadership, managers, and employees.
• Influence and implement HR solutions that support business objectives.
• Navigate complex employee relations issues with sensitivity and discretion.
• Ensure compliance with employment laws, regulations, and council policies, mitigating risks effectively.
• Utilise strong analytical capabilities to inform decision-making and improve HR processes.
• Proactively seek opportunities for improvement and innovation within the HR function.
• Contribute to a positive and inclusive organisational culture.

Ideal Candidate Profile:

• Proven track record as a People Partner (HRBP) with experience in aligning HR strategies with organisational goals.
• Strong communication and interpersonal skills.
• Adept at building relationships with senior leadership, managers, and employees.
• Solid grasp of employment laws and regulations, with familiarity with council policies.
• Analytical mindset with the ability to use data-driven insights for decision-making.
• Proactive, adaptable, and committed to continuous improvement and innovation.

If you are an experienced People Partner looking to make a significant impact within a dynamic organisation, we want to hear from you! Join our client in driving HR excellence and contributing to a thriving, inclusive workplace culture.

Roles & Responsibilities:

We are seeking a motivated and enthusiastic HR intern to join our team. This internship opportunity will provide valuable hands-on experience in various aspects of human resources and will be an excellent opportunity to learn and develop skills in a professional work environment. If you are keen on pursuing a career in HR, this internship opportunity will be an excellent stepping stone to gain practical experience and develop your skills in the field.

What you will be involved in:

Human Resource Interns will be involved in three main aspects of HR:

1. Recruitment

• Assist in job postings via the various online recruitment job portals
• Drafting of different types of contracts, such as Offer letter
• Arrange interviews for shortlisted candidates

2. Retraining

• Recommend the appropriate e-learning courses and/or classroom-based courses to our staff
• Follow up with each staff member’s feedback on his or her completed training
• Follow up with the staff’s performance after training with his or her reporting officer and recommend if the course should be continued for other staff

3. Retention

• Assist in the administration of staff benefits & schemes
• Learn about the different leave entitlements of each employee and link up with our Manpower’s regulations
• Assist in the accountability of the leave reports of all staff to facilitate monthly payroll processing
• Planning of company bonding, CSR and celebratory events

Why you will love working here:

• We are a fun and inclusive team that works closely to bring success to the company
• Interns will earn annual leave after 3 month of service with the company
• Testimonial to be given to interns upon completion of internship

Internship learning outcomes:

• To gain working experience, sharpen soft skills by interacting with potential candidates
• Learn how to be organized and analytical
• Be creative in proposing new solutions to challenges

Who we are looking for:

• Currently a full-time student pursuing major in Human Resources Management or related fields
• Basic understanding of HR work flow, especially on the 3 key areas on Recruitment, Retention, and Retraining
• Good communication and being able to comfortably and pleasantly deal with a variety of people
• Detail-oriented
• Good organizational and planning skills
• Able to work in a team and independently as well
• Must be able to commit full time for at least 4 months

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Reporting to the Head, Human Resources, the HR Business Partner plays an instrumental role in establishing HR business partnership with stakeholders to enable effective HR operations in alignment with the Company’s policies and guidelines.

Job Responsibilities:

• Partner with the HODs and Team Leads to manage the end-to-end recruitment process, which includes administering the Talent Acquisition Form for all hires; the sourcing and interview of candidates; prepare salary proposal; the on-boarding and off-boarding process.
• Handle employee relations matters, which includes disciplinary related matters; grievances; performance improvement plan and other issues concerning employee engagement.
• Provide timely advice on HR policies and procedures with the aim to enhance employee communication; engagement and performance.
• Facilitate and be the minute-taker for staff engagement sessions.
• Handle work pass applications/renewals for any foreign hires and related matters.
• Support performance management review.
• Participate in HRIS testing and perform Learning Management System administrator role.
• Any other HR related projects and HR admin duties as and when assigned.

Job Requirements:

• Diploma in Human Resource Management or related disciplines with at least 2 years of HR experience in HR Business Partnering
• Good oral and written communication skills
• Strong interpersonal skills and possess positive attitude
• Meticulous, self-driven, able to multitask with good time management
• Experience in SAP and/or SAP SuccessFactors would be an added advantage

For interested candidates, please send your most recent and updated resume to andreatan@recruitexpress.com.sg

Subject heading: HR Executive Assistant

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

Job title - HR Business Partner
Location - Bootle
Contract - 3 months
Hours - 36 hours Mon - Friday
Pay Rate: £34,834 - £38223 per annum

Job Description:
The HR Business Partner will be based in Bootle. This is a fixed-term contract for 3 months initially as a trial role. The successful candidate will work closely with the HR Manager to provide support in all aspects of HR, including recruitment, employee relations, performance management, and training and development.

Key Responsibilities

• Partner with business leaders to understand their needs and provide HR support and guidance.
• Manage the full employee lifecycle, including recruitment, onboarding, performance management, and offboarding.
• Provide guidance and coaching to managers on HR policies and procedures.
• Conduct investigations and manage employee relations issues.
• Develop and deliver training and development programs.

Requirements:

• Proven experience as an HR Business Partner or similar role
• Strong understanding of HR policies and procedures
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in a fast-paced, dynamic environment
• Bachelor's degree in HR or related field

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk

Job Title: HR Support Advisor
Contract: 9-Month Fixed Term Contract
Working Hours: 37
Salary: £28,770 - £31,364 per annum
Location: SHQ Kelvedon Park (with some Remote Working)
Closing Date: 14th August 2024

The Role

Are you a dynamic and passionate individual looking to make a difference in a fast-paced environment? Essex County Fire & Rescue Service is seeking an enthusiastic and driven HR Support Advisor to join our People Operations Team and play a crucial role in supporting our employees as they protect and serve our community.

This role is at the forefront of providing key administrative HR support and serves as a first point of contact for managers and colleagues requiring advice on policies and procedures. You will play a vital role in ensuring a smooth experience across the employment lifecycle from onboarding to ongoing support and development.

Ideally, you will be experienced within a HR transactional role and familiar with updating and maintaining HR systems; we use ‘Civica HR’, so experience with this would be a bonus. You will also bring the ability to prioritise HR tasks and queries as they come in.

Providing our customers with a quality experience is our top priority, so a commitment to high standards of service and communication are essential to help us deliver this. The role will be varied, supporting several teams and departments, as well as working collaboratively across the People Services department.

You will be working alongside a great team of HR Support Advisors who truly encourage and support each other in all we do and working for an employer with lots of benefits; including blue-light discounts, family friendly policies and hybrid working options.

What Are We Looking For?
If you can demonstrate the following, we would love to meet you;

Efficiency in managing, prioritising and organising workloads
An ability to well work under pressure and to deadlines
Strong levels of attention to detail and accuracy
Excellent communication skills, both verbal and written
An ability to build and maintain effective working relationships
Previous experience delivering a high quality, customer focused approach

Eligibility

Level 2 Standard of education (e.g. GCSE) or equivalent experience demonstrating basic numeracy and literacy.

The Application Process
This will be a two-part application process:

Application - Initially you will apply via our website by attaching supporting statement. Your supporting statement should be a maximum of 750 words showing us how you meet the essential criteria of the Person Specification for the role. We love it when our applicants write thorough supporting statements so don’t be afraid to go into detail. This will give us a great understanding of your skills and experience and how well you fit the role.

Assessment & Interview – The final part of the recruitment process will be a 30-minute in-tray assessment, followed by a 45-minute values-based interview with some role specific questions.

How to apply

You are required to submit a supporting statement of no more than 750 words detailing how you meet the essential criteria for the role via Civica. It is important that you provide as much evidence as possible as to how you meet the essential criteria of the Person Specification as this statement will be used to shortlist your application. Please ensure you have uploaded the supporting statement before clicking Apply.

Assessment and selection

Stage 1 Application & shortlisting (assessment will be made against the essential criteria of the person specification)

Stage 2 In-tray assessment, followed by an interview (assessment will be made against positive indicators taken from our Code of Ethics and the NFCC Leadership Framework. You can see the NFCC Leadership Framework here: NFCC_Leadership_Framework_Final.pdf (nationalfirechiefs.org.uk)

Closing Date: 14th August 2024
Interview Date: TBC

Disability Confident
Should you wish to discuss support, or access further information, from one of these groups, please contact equalitydiversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

You can find out more about Essex County Fire & Rescue Service via www.essex-fire.gov.uk and about our vacancies and application processes via www.essex-fire.gov.uk/join-essex-fire

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits via https://www.essex-fire.gov.uk/recruitment/benefits

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.


You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role is subject to a standard Disclosure and Barring Service (DBS) check.

Proud member of the Disability Confident employer scheme

Job Title: HR Advisor (Human Resources)
Salary: £18.06 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Southampton, SO14
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you passionate about HR and Organizational Development? Join our client's team and contribute to shaping a sustainable and effective workforce strategy. This role is integral to supporting the HR Business Partners and management teams, ensuring a modern, efficient, and employee-centric environment.

Key Duties and Responsibilities:

• Provide first-level professional HR advice and support for workforce changes and employee relations.
• Assist HR Business Partners in implementing HR and OD interventions to enhance employee engagement and performance.
• Contribute to workforce planning, supporting training and development aligned with Council priorities.
• Collaborate with management to ensure processes adhere to Council policies.
• Participate in HR and OD projects to improve the HR service and foster a great workplace.
• Maintain positive relationships with TU representatives to minimize workplace disputes.
• Research and develop HR policies meeting organizational and legislative needs.

Qualifications and Experience:

• Knowledge of people management policy and practice, advising managers in large organizations.
• Experience in developing and implementing pragmatic HR policies.
• Capability in workforce planning and understanding of equality issues in the workplace.
• Proficient in IT and digital solutions for improving productivity.
• Excellent verbal and written communication skills.
• Experienced in dealing with and advising managers in Employee Relations Cases.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Here at Dorset & Wiltshire Fire and Rescue Service, we have a new opportunity available for an experienced HR Business Partner to join our team. The role will be based at Service Headquarters (Salisbury) with the flexibility to work from home / DWFRS Stations / Support Offices. You will join us on a full time, permanent basis - 37 hours per week and in return, you will receive a competitive salary of £39,186 - £42,403 per annum (pay award pending) (rising by annual increments to £42,403).

We would welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you. The role has a significant travel requirement across the Service, in particular to Warminster, Westbury, Trowbridge, Bradford On Avon, Melksham, Devizes, Calne, Pewsey, Marlborough, Ramsbury, Potterne, and West Moors.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.

Benefits of an HR Business Partner will include:


Comprehensive health and wellbeing resources
29 days plus 8 bank holiday days, increasing after 5 years of service to 31 days plus 8 bank holiday days.
Enhanced maternity and adoption pay, subject to qualifying criteria.
Generous occupational pay entitlement during absence through sickness.
Employee recognition scheme and loyalty award recognising 20 years continuous service.
Discounts are available at local companies within the Dorset and Wiltshire area upon showing your Service ID card.
Blue light card.
Free gym access and leisure centre discount.


As the HR Business Partner you will:


Champion, drive and embed the HR agenda within their geographical area of the Service and ensure its integration in the business planning process.
Understand and lead transformation within the business and its requirement to advise and support delivery of the business.
Provide expert advice, support, and guidance on employee relations issues to managers and staff on issues such as conflict resolution, mediation, investigation, disciplinary, grievance, capability, and attendance/sickness issues.
Support and advise managers on recruitment issues.
Develop relationships with and provide support to the managers within the Service ensuring best practice is implemented and work closely with them to deliver their objectives to enable delivery of the business plan.


What makes you our ideal HR Business Partner?


Good working knowledge of employment law with experience of applying legislation in practice.
Excellent verbal and written communication skills with the ability to deal effectively and professionally with people at all levels within the organisation.
Recent practical training experience of employees and line managers in HR policy and procedures.
A qualified member level of the Chartered Institute of Personnel & Development (MCIPD) or have relevant demonstrable working experience at this level.
Able to build and maintain strong working relationships and demonstrate a positive attitude to internal / external customer care.
Self-motivated with the ability to work practically and logically and use initiative.
Experienced in using a range of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).


Other Information:


You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place.
The role involves some evening and weekend working.
A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment.
Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical and receipt of satisfactory references, and an explanation of any gaps in employment in the last 3 years.


If you would like to find out more about the HR Business Partner role, please click apply now as we would love to hear from you!

Closing date - 29th August 2024

It is intended that interviews will take place on 11 September 2024.

Proud member of the Disability Confident employer scheme

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

Job Title: Resource Management Officer
Location: Kilburn
Salary: £17.90 - £22.74 LTD per hour
Employment Type: 12-Month Maternity Cover
Recruitment Partner: Service Care are assisting the Greater London Authority (GLA) and Metropolitan Police Service (MPS) in recruiting for this role

Job Description:
The Human Resources department is part of the People and Resources Business Group and provides the services, policies, and frameworks that underpin the delivery of the People Strategy. The Resource Management Office (RMO), under the HR Operations Hub, manages HR governance, communications, data, business planning and transformation, and resource management for HR. This role supports the RMO in enabling the HR function and Senior Leaders within HR to operate efficiently and effectively.
Key Responsibilities:

• Support logistics of meetings, including scheduling, circulating papers, tracking actions, attending, and taking minutes.
• Provide high-level administrative support for business-as-usual tasks within the RMO.
• Raise purchase orders and handle associated invoice queries.
• Assist senior leaders, governance meetings, and logistical tasks such as diary management, mailboxes, and event planning.
• Support HR's recruitment needs: uploading adverts, collating applications, arranging interviews, tracking vacancies and recruitment activity, and onboarding new staff.
• Contribute to project support based on current demands.
• Engage with senior colleagues to deliver commissioned tasks.

Essential Criteria:

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong organisational and time management skills.
• Attention to detail and accuracy.
• Good written and verbal communication skills.
• Strong interpersonal and teamwork abilities.

Desirable Criteria:

• HR experience and understanding of HR functions.

Additional Information:

• Although based at Kilburn Police Station, agile working is available as dictated by business needs.
• Work-from-home is possible with a mandatory office day on Mondays. Flexible office attendance based on workload.
• Hours: 36 per week, flexible between 7 AM - 6 PM.

Application Process:
To apply, please submit your resume and cover letter to AJD Lewis Ashcroft at Service Care. In your cover letter, explain how your skills and experience align with the requirements of this role.
Contact Information:
Lewis Ashcroft
Service Care Recruitment
Lewis.ashcroft@servicecare.org.uk
01772 208962

Service Care is assisting the Greater London Authority (GLA) and Metropolitan Police Service (MPS) in recruiting for this role. We also recognise the importance of collaboration across GLA, MPS, LFB, and TfL, ensuring protected and cohesive support for all departments.

The Supply Service are recruiting for a Human Resources Manager on behalf of a client based in Wrexham.

Full time / Part time hours available
Maternity Contract - September 2024 - July 2025
Experience within the sector is not required as skills are transferable

Our client are a vibrant childcare company that provides education & care to children and young people between the ages of 7 years & 18 years. They believe all children and young people have the right to a voice and the opportunity to create the best future for themselves. Regardless of the difficulties they have endured and continue to endure, they deserve quality care and education that will equip them to make choices that change their lives for the better. Full specialist training, support and continued personal development is available.

Responsibilities include:

To work corporately, collaboratively and in keeping with the ethos of the company.
Working as part of the Business Team, to ensure the Company complies with Employment Legislation and to deliver a robust, consistent HR function across all departments.
To lead and manage the efficient and effective operational provision of the HR service within the Company.
To provide professional HR consultancy support and advice to the Executive, Senior Leadership Teams, Managers and Administrators
To provide line management support to those undertaking HR functions, including the provision of guidance and training on all HR related matters.
To maintain an up-to-date knowledge of employment legislation and regulatory matters.
To ensure compliance with employment legislation, Company policies and procedures.
Work proactively to prevent matters, wherever possible, escalating to formal process.
To ensure compliance with equality legislation, advising on measures to address inconsistencies to minimise the risk of the Company’s exposure to litigation and employment tribunal claims.
To keep Senior Managers informed of relevant HR issues, preparing, and presenting HR reports, as required
To manage recruitment processes, adhereing to Safer Recruitment guidelines
This is a great opportunity to build a career in the education & care industry and make a real difference to the lives of young people.

Benefits:

Relaced working environment
Flexible / remote working available - promoting work-life balance
Company events
Company pension
On-site parking
Referral programme

Successful applicants are required to attend an interview, complete safeguarding training & must undertake a full enhanced DBS check.

EEAST is seeking an HR Business Partner (HBBP) to join the Business Partnering Team within the People Services directorate, on a fixed term contract.

The role of HRBP is embedded in either a Trust business unit, operational locality or specialist service area, to provide strategic advice and guidance to the local management team. This role will support the achievement of business objectives and Directorate KPIs ensuring that advice and guidance given reflects the wider strategy of the Trust including consistent application of HR policy and procedure and proactive support to develop and sustain an evolving culture.

The Business Partnering team is KPI driven and the team will analyse and report on data from sources such as employee relations tracker, GRS, TRAC, establishment, budget detail and ESR to advise and guide the team to meet local operational needs and Directorate KPIs that will include attendance, attrition, statutory and mandatory training, cultural change, management development and recruitment.

You're thinking about working for the ambulance service, but wondering what sets us apart and makes the six counties of Essex, Hertfordshire, Bedfordshire, Suffolk, Norfolk and Cambridgeshire so special.

You get to work in one of the most diverse areas of the country; the bustling capital city is on our doorstep and the bracing North Sea coast envelops our shores to the east.

We've got historical cathedral towns and cities, brand new communities, rural broadlands and some of the busiest arteries of road and rail networks, including the M25, A14, M1, M11 and A12, and railway lines from London Liverpool Street out to Cambridge, Norwich, Peterborough, Colchester and Southend.

Wherever you go in the east of England there is always something to see and do; but if travelling around the UK and beyond is a must for you as well, the Luton, Stansted, Norwich and Southend airports couldn't make it more easier to stay in touch with loved ones or send you on a deserved holiday or short break.

Communication & Relationship Skills

· To negotiate on difficult and controversial issues including absence, performance management and organisational change with managers, employees and trade union representatives.

· To provide evidence and specialist support at HR processes such as disciplinaries, grievances, consultations and capability processes.

· To provide and receive highly complex and sensitive communications in emotive and challenging situations such as disciplinaries and grievances.

· To attend business sector management meetings to offer advice and guidance on HR issues and pressures to support the performance and quality of the service.

· To coach and support managers in the application of fair and best practice HR process and procedure ensuring consistency is maintained across the Trust.

Analytical & Judgemental Skills

To use the most appropriate sources of information such as the employee database, ESR, rostering portal, GRS and establishment detail to analyse and interpret complex facts and situations to assess and recommend courses of action on complex, specialist HR issues and strategy.

Planning and Organisational Skills

To advise operational managers on the implementation and any adjustment of a broad range of HR strategies across the business sector.

Please see full JD & Person Specification for further details


This advert closes on Tuesday 30 Jul 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role joining our Intraday team?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Required to work ONSITE at either Chelmsford or Bedford. This role is predominantly OFFICE based.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.

Our vision is underpinned by four goals:
• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.



Support the delivery of high-quality patient care according to Trust standards, policies, and procedures through being responsible for matching resource capacity to forecasted demand to improve clinical care and patient outcomes.

Provide assistance with planning rotas to include new starters, leavers and students to ensure rotas are planned accurately and efficiently.

Plan rotas to meet forecast demand, and adjust making shift amendments, for cancellations, shift swaps, sickness cover and team changes.

Plan and publish rotas according to process, ensuring adherence to demand profiling and system status planning. Contribute to the design of new rotas and oversee implementation. Use and maintain the workforce management system to plan relief shifts and review resources in line with forecasts, making changes as needed.

Input and update workforce management data accurately. Ensure compliance with Data Protection and Freedom of Information and Working Time Directive legislation.

Be responsible for allocation of leave, training, and record abstractions for operational staff accurately and support with the allocation of relief shifts as required. Collate and maintain accurate records as required. Update the workforce management system to staff requests including maternity/paternity leave, coaching and training, stations meetings, team changes, new rota patterns and leave allocation.

Plan relief and overtime cover whilst maintaining optimum skill mix and competence levels wherever possible.

Communications and Stakeholder Engagement

Deal promptly, efficiently and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPI's and provide a good service. Respond to ad hoc enquiries from all levels of staff.

Liaise with other departmental managers to make the most effective use of resources. As part of the Scheduling Team ensure effective communication across all mediums with internal and external stakeholders alike.

Liaise with external suppliers, private providers, agencies and other stakeholders to plan and allocate relief and bank staff cost effectively and efficiently, using persuasion and negotiation where required.

Work with the Private Ambulance Services (PAS)and ensure rotas are planned to reflect forecasted demand.

Strategic Leadership and Service Development

Work closely with the ESR Team to support the development of the ESR system to develop high quality and efficient workforce information and payroll systems, maintaining accurate workforce systems and scheduling systems.

Analytical, Judgemental, and Decision Making

Use the workforce management software to deliver complex plans for operational delivery in a timely and accurate manner matching resource plans to forecasted demand profiles.

Receive requests for staff abstractions from rotas. Authorise/decline requests for staff abstractions from rotas according to protocols and where necessary liaise with line managers/HR to progress requests, ensuring fairness, equity, and consistency.

Communicate abstractions to staff and managers, both verbally and in written report form, where necessary.

Produce reports and other statistical data as required using a variety of information systems and formats.

Resource Management

Provide effective cover within the Scheduling Team, ensuring that the Department is adequately staffed and deputise for the Resource Planning Manager when required.

Liaise with the Managers and the Trust’s payroll provider on issues pertaining to timesheets, including sickness, annual leave and overtime.

Monitor abstractions, overtime spend and other designated KPI's and provide reports as required.

Work closely with the Private Provider Contract Manager to manage the planning of PAS resources and payments. Monitor and check Private Provider invoices against data held in the workforce management system and ensure any discrepancies are dealt with.

Working Conditions and Additional Information

Maintain a good working knowledge of Data Protection, Freedom of Information, Working Time Directive and other relevant legislation.

Resolve any software interface issues through error checking and contribute to the review of policies/protocols/processes, providing recommendations to improve performance where possible.

Contribute to continuous professional development of the Scheduling function, providing support to less experienced members of the team.

Participate in performance reviews in line with the Trust’s Knowledge and Skills Framework, personal training and continuous development, including one-to-one meetings with the Resource Planning Manager.

Ensure service users within areas of responsibility are provided with a quality service and that best practices are adopted within the department.

Adhere to robust systems of governance (clinical, financial, staff, information).

Contribute to the review of policies/processes/protocols, providing recommendations to improve performance wherever possible. Other duties as required by the Resource Planning Manager to ensure the smooth running of the Scheduling Department.


This advert closes on Monday 5 Aug 2024