Total 5 customer service job vacancies in Human Resources category in US - Remote

The major duties of the Human Resource Specialist (Recruitment/Placement) include, but are not limited to, the following:

• Provides hiring consultations with customers.
• Assist customers in creating job analysis and technical assessments.
• Builds vacancy announcement in USA Staffing.
• Adjudicates veteran preference claims.
• Reviews applicant qualifications and eligibilities.
• Issues selection Certificates based on an array of multiple hiring authorities
• Audits certificates and selections.
• Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.
• Research regulations and policies to provide sound HR services and advice.
• Performs the full range of hiring tasks and develops recruitment strategies to address specific resource or program needs.
• Provides excellent customer service.

The Supervisory Human Resources Specialist salary will be based upon duty station and locality pay once selected. Locality tables may be found at: 2024 Federal Pay Tables

Positions located in the Anchorage, AK may be eligible for cost of living allowance (COLA) in addition to base salary. COLA rates may be found at: COLA

As a Supervisory Human Resources Specialist your duties will include but are not limited to the following:

• Provides guidance and advises managers, supervisors, administrative and HR staff associated with time and attendance processing, individual employee pay issues, overpayment recoveries, lump sum payments, leave audits, and leave programs.
• Ensures that biweekly time and attendance (T&A) reports are completed in the on-line T&A system, on a timely basis.
• Provides direction and information concerning employee pay; T&A procedures; payroll rules and regulations; and operation and enhancement of the automated T&A system.
• Oversees a staff of HR Specialists and Assistants. As a first line supervisor, the incumbent assigns work and priorities to subordinates; evaluates work performance, advises, counsels, and/or instructs employees on both work and administrative matters.
• Responds to specific and programmatic questions; and identifies situations where additional clarification is needed.
• Maintains contacts with Human Resources and administrative staff throughout the Fish and Wildlife Service in order to identify and resolve payroll related problems.

Employee / Labor Relations Advisory Services:
Provides client managers, supervisors, and employees with information and interpretations of the Southwest Regional Human Resources Office's employee conduct and performance management, benefits administration, and other work life programs, procedures, practices, policies, and guidelines, when the issues addressed require substantial interpretation, there is potential for controversy, and/or the issue involves more than one area of Human Resources (HR) policy. Reviews performance, conduct related actions, and provides guidance on complex and/or sensitive issues, such as those that conflict with past practices, involve highly visible or political situations, or have the attention of labor organizations or other groups. Reviews routine to complex, multi-issue, and multi-party complaints or grievances; conducts personal interviews and other fact finding to advise management of alternative and optional approaches to resolve the situations.

Employee / Labor Relations Policy Development and Review:
Reviews and analyzes the effects of proposed and actual changes to employee relations policies and guidelines that impact a significant organizational segment of an organization, such as a Regional Office, Center, or major field installation. Develops and communicates Southwest Regional HR Office-wide positions and interpretations on conduct-related decisions, rulings, appeals, guidelines, and new or revised instructions to managers, peers, employees, and employee organizations. Develops changed or new policies and procedures to promote and implement revised conduct administration program principles, practices, and criteria to promote organizational efficiencies. Works with senior HR Specialists and client managers to develop alternative strategies and assess trade-offs between conflicting Human Resources requirements, such as OPM requirements, Executive Orders, or MSPB decisions, and issues arising from the implementation of new or revised conduct administration and/or performance management practices, such as a new performance appraisal system.

Labor Agreement Administration:
Recommends solutions to labor relations problems and issues having significant impact on cost, production, or working conditions. Certain issues impact significant organizational segments of an agency, such as a regional office, Center, or major field installation, and involve collective bargaining agreements with more than one bargaining unit. Conducts systematic studies and prepares statistical reports and/or written guidance to address subjects of union and management interest. Produces labor summaries, covering subjects such as trends, formal grievances, and arbitration, to clarify and/or quantify generalizations about the current state of the labor relations program for client managers.

Labor Partnering and Negotiations:
Collaborates with client managers to develop SWRHRO positions, proposals, and strategies on complex Human Resources issues, such as controversial items requiring modification or adaptation of guidelines where no clear precedent exists.

Agency Representation in Third-party or Potential Third-party Proceedings:
Serves as a technical advisor or management representative in cases with potential impact on a labor relations program area in a major agency organizational segment, such as a Center or regional office. Reviews and investigates formal grievances on complex and/or far-reaching issues in the pre- litigation stage for possible settlement or withdrawal before third-party proceedings are initiated. Additional responsibilities in the areas of: Employee/Labor Relations Program Administration, Proposal /Plan Development for Employee / Labor Relations Projects, Employee / Labor Relations Program Oversight, Employee / Labor Relations Program Evaluation Work

• You will be expected to remotely supervise HR Specialists and HR Assistants.
• As a working supervisor, you will be expected to train, coach, and develop HR Staff to draft, post, evaluate applicants, issue certificates, and onboard new hires for both delegated examining and merit promotion.
• This position plans and tracks high volume of work to be accomplished, sets workload priorities and deadlines, and makes assignments based on capability and expertise.
• You will carry out first-level supervisory duties in accordance with all regulatory requirements in areas such as diversity; equal employment opportunity (EEO); merit systems principles; safety and occupational health; performance management; ethics, conduct and discipline; and hiring reform.

Overview & Responsibilities

Position Summary:

The HR Manager develops, monitors and coordinates Human Resources policies & practices in a regional group to ensure achievement of business goals. Assists operating management in the interpretation and application of existing human resource policies, and applicable government regulations. Provides strategic and functional guidance of HR "best practices" to assist business regional leadership in meeting business objectives.

Role Responsibilities:

• Strategic partnering with regional leadership on all organizational related issues – from Org Planning & Design to Recruitment, to rationalizing HR policies

• Develops and executes people plan aligned with global and regional business objectives – organizational design, succession planning, talent management, high potential identification, etc.

• Utilizes global contacts and resources to ensure policies and procedures are in line with company initiatives.   

• Recruits, interviews and assists in selection of candidates for open position when requested by operating managers. Manages employment process to ensure a talented & diverse applicant pool.

• Advises on legal and organizational implications of various organization issues / challenges and provides solutions.

• Develops and harmonizes compensation plans within regions to help drive achievement of Business Objectives, while meeting local and regional practices.

• Identifies and implements performance management, training / employee developmental programs, to ensure region has the talent necessary to achieve their short-term and long-term business objectives.

• Participates in business unit HR leadership councils, committees and councils to support the human resource function.

• HR ‘champion’ of business strategy and culture change – leads the transformation.

Required Experience and Education:

• Bachelor’s degree in related field.

• Five years of experience in a regional HR position. 

• Working knowledge of HR practices and regulations within the designated region.

• Strong communication skills.

Preferred Experience and Skills:

• Experience supporting Union environments / locations.

• Experience with Workday.

• Background in oil and gas and / or manufacturing industries.

Equal Employment Opportunity

Elliott is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, click here.

Pay Transparency Nondiscrimination Provision
Elliott follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.

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No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group recruiting team will become the property of Elliott Group and no search fees will be paid.