Total 4 job vacancies by JC Human Resources Consulting

Job Responsibilities

1. Enhance the hotel front desk business, accounting procedures and customer information management.
2. Responsible for guest relations maintenance and handing of guest feedbacks or complaints, for maximizing customer satisfaction.
3. Handle emergency incident of all kinds.
4. Perform other tasks assigned by the superior.

Requirement

• Bachelor's degree or above in Hotel Management.
• At least 3 years of work experience in Front Office for Managerial Level, with solid knowledge of Opera system is preferable.
• Good communication skills, able to handle complaints and solve problems independently, and able to work under pressure.
• Extensive cooperation and coordination capabilities with relevant departments.
• Proficient in spoken and written Cantonese, Mandarin and English.

Upon to the company policy

Job Responsibilities:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Perform and oversee the in-suite check-in to ensure it is delivered in a timely, courteous and professional manner.
• Obtain guest feedback where possible and report to Front Office Management if any.
• Ensure food items are set in proper quantities and to hotel standards. Maintain regular contact with the Chef to provide feedback and support the efforts to dispatch food of the highest quality with excellent presentation which will reach the guest at an optimum temperature.
• Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist other employees to ensure proper coverage and prompt guest service.
• Perform other reasonable job duties as requested by supervisors.

Job Requirements:

• High school diploma or equivalent training.
• With relevant work experience in 5-star hotel will be an advantage.
• Well grooming and good communication skills.
• Excellent guest service relation skills.
• Good at problem solving and detail-minded.
• Fluent in written and spoken English/Mandarin/Cantonese.

Upon to company's policies.

崗位職責

1. 加強飯店前台業務、會計流程和客戶資訊管理。
2. 負責賓客關係維護並處理賓客回饋或投訴，以最大限度地提高客戶滿意度。
3. 處理各類突發事件。
4. 完成上級交辦的其他任務。

要求

• 飯店管理專業本科及以上學歷。
• 至少3年以上管理前廳工作經驗，對Opera系統有紮實的了解者優先。
• 良好的溝通能力，能夠獨立處理投訴和解決問題，能夠承受工作壓力。
• 與相關部門具有廣泛的合作和協調能力。
• 精通廣東話、國語和英語口語和書寫。

根據公司政策

工作職責：

• 使用品牌或飯店特定流程積極傾聽並積極回應客人的問題、疑慮和要求，以解決問題、取悅客人並建立信任。
• 執行並監督套房內辦理入住手續，以確保及時、禮貌和專業的方式辦理入住手續。
• 盡可能收集客人的回饋，並向前廳管理人員報告（如果有）。
• 確保食品數量充足並符合飯店標準。與廚師保持定期聯繫，提供回饋並支持為客人提供最高品質、精美擺盤的食物，並以最佳溫度送達客人手中。
• 根據需要聯絡適當的個人或部門（例如行李員、前台、客房部、工程部、安全/防損）來解決客人的來電、要求或問題。
• 讓客人就他們的住宿、飯店服務和地區景點/服務進行對話。
• 預測客人的服務需求，包括詢問客人問題以更好地了解他們的需求，觀察/傾聽客人的偏好並採取行動。
• 向賓客/住戶提供有關飯店設施、服務、營業時間以及當地景點和活動的指示和資訊。
• 專業、積極、及時地滿足客人的服務需求。
• 以真誠的謝意感謝客人，並致以深情的告別。
• 協助其他員工確保適當的保障和及時的賓客服務。
• 依照主管的要求履行其他合理的工作職責。

職位要求：

• 高中文憑或同等培訓。
• 有五星級飯店相關工作經驗者佳。
• 良好的儀容和良好的溝通能力。
• 優秀的賓客服務關係技巧。
• 善於解決問題，注重細節。
• 英語/國語/粵語書面和口語流利。

根據公司政策。