Total 21 job vacancies by Ben Recruitment Ltd

Schools Causing Financial Concern consultant

Description
We are seeking a dedicated and knowledgeable Schools Causing Financial Concern Consultant to join our team in promoting financial stability and sustainability within educational institutions. As a consultant specializing in financial assessments and strategic planning for schools that are facing monetary challenges, you will play a crucial role in evaluating existing financial practices, identifying issues, and developing actionable plans to improve fiscal health. You will collaborate with school administrators, finance teams, and other stakeholders to analyze budgets, funding sources, and expenditure patterns, providing them with insights and solutions tailored to their unique circumstances. Your expertise will not only help schools mitigate financial risks but also enhance their operational effectiveness, ensuring that educational resources are optimally allocated to benefit students. This position requires a dynamic individual who is passionate about supporting educational institutions, possesses strong analytical skills, and can advocate for sound financial management practices. By contributing to the financial stability of schools in distress, you will have a meaningful impact on the educational outcomes of students and the overall community. If you're ready to take on a challenge and make a difference in the field of education finance, we encourage you to apply for this rewarding opportunity.

Responsibilities
Conduct comprehensive financial assessments of schools experiencing financial difficulties.
Collaborate with school finance teams to analyze budgets, spending patterns, and funding sources.
Develop tailored financial recovery plans that include strategies for budget optimization and revenue enhancement.
Facilitate workshops and training sessions for school staff on best practices in financial management.
Provide ongoing support and consultation to school administrators in implementing financial strategies.
Monitor and evaluate the financial progress of schools and recommend adjustments as necessary.
Prepare detailed reports and presentations for stakeholders, highlighting findings and suggested actions.
Requirements
Bachelor's degree in finance, education administration, or a related field; Master's degree preferred.
Proven experience in financial consulting, auditing, or financial management within educational settings.
Strong analytical skills and the ability to interpret complex financial data.
Excellent communication and interpersonal skills for engaging with diverse stakeholders.
Proficiency in financial software, budget tools, and data analysis applications.
In-depth understanding of educational finance structures, regulations, and funding mechanisms.
Ability to work independently and manage multiple projects in a fast-paced environment.

Hours Per Week: 35.00
Start Time: 06:00
End Time: 15:45
Pay Rate: £514.52
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Solicitor (Grade 9)

Description
We are seeking a dedicated and experienced Solicitor (Grade 9) to join our dynamic legal team. In this role, you will be responsible for providing comprehensive legal services and support across a range of matters affecting our organization. You will work closely with various stakeholders, ensuring that our legal strategies align with organizational goals and regulatory requirements. The ideal candidate will possess strong analytical skills and a keen understanding of legal frameworks to navigate complex issues effectively. You will be expected to handle a diverse caseload, ranging from contract negotiations to compliance matters, while also providing legal advice on strategic initiatives. Collaboration is key, as you will often liaise with internal departments to ensure that all legal documents and procedures are accurate and effective. Moreover, you will stay up-to-date with changes in legislation and best practices to maintain our organization’s competitive edge. This position offers an exciting opportunity to contribute to high-profile projects while fostering a culture of continuous improvement within the legal team. If you are passionate about law and seek a challenging yet rewarding environment, we encourage you to apply for this esteemed role.

Responsibilities
Provide expert legal advice on a variety of legal matters.
Draft, review, and negotiate contracts and agreements.
Represent the organization in legal proceedings and negotiations.
Conduct thorough legal research to support case strategies.
Develop and implement compliance procedures and guidelines.
Advise on risk management and legal implications of business decisions.
Collaborate with internal stakeholders to ensure legal processes are followed.
Requirements
Qualified solicitor with a valid practicing certificate.
Minimum of five years of professional legal experience.
Strong understanding of contract law and corporate governance.
Exceptional analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Proven track record of managing complex legal projects.
Ability to work collaboratively in a fast-paced environment.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £25.51
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please send an up to date CV.

Building Surveyor - Condition

Description
We are seeking a dedicated and skilled Maintenance Operative to join our team, responsible for maintaining and enhancing the functionality and appearance of our facilities. As a Maintenance Operative, you will play a crucial role in ensuring that all aspects of our buildings are safe, efficient, and well-kept. This position is ideal for individuals with a strong hands-on approach to maintenance activities and a keen eye for detail. You will work on a variety of tasks ranging from general maintenance to specific repair jobs, ensuring that all work meets our company standards and regulations. This role requires not only technical knowledge but also the ability to effectively communicate with team members and other departments. Your responsibilities will include responding to maintenance requests, troubleshooting issues, and performing routine inspections to identify potential problems before they escalate. A proactive approach, along with excellent organizational skills, will be essential to maintain our high standards. If you are a reliable individual who enjoys working in a dynamic environment and takes pride in delivering quality work, we encourage you to apply and become a valuable member of our maintenance team.

Responsibilities
Perform routine maintenance inspections on facilities and equipment.
Respond promptly to maintenance requests from staff and management.
Conduct repairs on electrical, plumbing, and HVAC systems as needed.
Maintain accurate records of maintenance activities and repair work.
Ensure cleanliness and safety of work areas and tools.
Assist in the implementation of facility improvements and upgrades.
Collaborate with team members and other departments to address maintenance issues.
Requirements
Proven experience as a maintenance operative or similar role.
Strong knowledge of building systems, maintenance procedures, and safety standards.
Ability to operate maintenance tools and equipment proficiently.
Basic understanding of electrical, plumbing, and HVAC systems.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Basic computer skills for record-keeping and reporting.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.50
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please send an up to date CV.

Business Support Officer (Grade 4)

Description
We are seeking a highly organized and detail-oriented Business Support Officer (Grade 4) to join our dynamic team. This role is pivotal in ensuring the smooth operation of our business activities, providing essential administrative support to various departments. The ideal candidate will demonstrate exceptional communication skills, both written and verbal, and a strong ability to work collaboratively in a fast-paced environment. As a Business Support Officer, you will be tasked with managing a variety of projects and responsibilities, ranging from document preparation and data entry to assisting in the coordination of meetings and events. You will also be expected to maintain high standards of professionalism and confidentiality while being able to adapt to changing priorities. Our organization values innovation and dedication, and we are looking for a support officer who aligns with these values. Through effective communication and proactive problem-solving skills, you will help to streamline processes and enhance overall efficiency, making a significant contribution to our objectives. If you thrive in an environment where you can apply your skills to support team success, we encourage you to apply and become a crucial part of our team.

Responsibilities
Provide comprehensive administrative support to various departments as needed.
Manage scheduling and logistics for meetings and events, including resource allocation and communication with participants.
Prepare and format documents, reports, and presentations with accuracy and attention to detail.
Assist in maintaining databases and record-keeping systems, ensuring data integrity and confidentiality.
Handle incoming inquiries, directing them to the appropriate staff or department in a timely manner.
Support financial processes, including invoicing, budgeting, and expense tracking.
Collaborate with team members to identify opportunities for process improvements and increased efficiency.
Requirements
Proven experience in an administrative support role or similar position.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Effective verbal and written communication skills, with an emphasis on professionalism.
Ability to work independently as well as part of a team, demonstrating initiative and flexibility.
Experience in managing confidential information with discretion.
Attention to detail and commitment to producing high-quality work.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Court of Protection Officer (Grade 6)

Description
We are seeking a dedicated and proactive Court of Protection Officer (Grade 6) to join our dynamic team. In this pivotal role, you will play a crucial part in safeguarding and supporting individuals who lack the capacity to make decisions for themselves, ensuring their best interests are always prioritized. Your expertise will be vital in navigating complex legal frameworks while liaising between various stakeholders, including families, legal representatives, and health care providers. As a Court of Protection Officer, you will be responsible for the management of cases, providing comprehensive assessments, and preparing reports to assist in decision-making processes. This position offers an opportunity to make a genuine difference in the lives of vulnerable individuals, as well as to enhance your skills within the legal and social care arena. The ideal candidate will be passionate about advocacy, possess a strong understanding of mental health issues, and be able to demonstrate empathy and professionalism at all times. Join us in ensuring that the rights and welfare of those who are unable to advocate for themselves are upheld through effective legal measures.

Responsibilities
Manage and oversee Court of Protection cases from inception to conclusion.
Conduct assessments of individuals to determine their capacity and needs.
Prepare detailed reports and documents for court proceedings.
Liaise with families, legal representatives, and other professionals to gather relevant information.
Advocate for the best interests of individuals in court settings.
Provide expert advice to stakeholders on the provisions of the Court of Protection.
Ensure compliance with legal frameworks and organizational policies.
Requirements
A relevant degree or professional qualification in law, social work, or a related field.
Proven experience in working with vulnerable individuals or in legal case management.
In-depth knowledge of the Mental Capacity Act and related legislation.
Excellent written and verbal communication skills, with attention to detail.
Strong analytical skills and the ability to interpret legal documents.
Empathy, patience, and a commitment to safeguarding the interests of others.
Ability to work independently and collaboratively within a multidisciplinary team.

Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £18.10
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Administration Assistant (Grade 4)

Description
We are seeking a highly motivated and organized Administration Assistant to join our team. As an Administration Assistant, you will provide support to our administrative team and assist with various tasks to ensure the smooth operation of our office. This is a Grade 4 position, offering competitive compensation and opportunities for career growth.

In this role, you will be responsible for managing a wide range of administrative tasks, including but not limited to answering phone calls, scheduling appointments, organizing meetings, and maintaining office supplies. You will also assist with data entry, filing, and document management to ensure a high level of efficiency and accuracy in our day-to-day operations.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively. Strong computer skills, including proficiency in Microsoft Office Suite, are also essential for this position. Previous experience in an administrative role is preferred, but not required.

Responsibilities
Provide general administrative support to the office, including answering phone calls, responding to emails, and greeting visitors
Schedule and coordinate appointments, meetings, and travel arrangements for staff
Assist in managing calendars and organizing files and documents
Prepare and distribute correspondence, memos, reports, and presentations
Handle confidential and sensitive information with discretion
Assist in updating and maintaining databases and records
Assist in monitoring and maintaining office supplies and inventory levels
Requirements
High school diploma or equivalent; associate or bachelor's degree preferred
Proven experience in an administrative role is a plus
Excellent communication skills, both written and verbal
Strong attention to detail and organizational skills
Ability to prioritize and multitask effectively in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
Ability to maintain confidentiality and handle sensitive information
Positive attitude and ability to work well in a team-oriented environment

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £22.39
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please send an up to date CV.

Customer Service Advisor (Grade 4)

Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor (Grade 4). As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will have the opportunity to build strong relationships with customers, resolve inquiries, and contribute to the overall success of the organization.

Responsibilities
Assist customers in a professional and timely manner, resolving inquiries and issues to their satisfaction.
Provide accurate and up-to-date information on products and services through phone, email, and chat channels.
Collaborate closely with the sales team to drive customer satisfaction and meet sales targets.
Maintain a thorough understanding of company products, policies, and procedures.
Identify and escalate complex or high-priority issues to the appropriate departments for resolution.
Ensure all customer interactions are accurately documented and tracked in our CRM system.
Participate in ongoing trainings and self-development activities to enhance knowledge and skills.
Requirements
High school diploma or equivalent.
Previous experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and handle a high volume of customer inquiries.
Proficient in using CRM software and other relevant tools.
Ability to work effectively both independently and within a team.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £12.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Business Support Officer (Grade 4)

Description
We are currently seeking a highly organized and detail-oriented individual to join our team as a Business Support Officer (Grade 4). As a Business Support Officer, you will play a crucial role in providing administrative and operational support to our business teams. This is a fast-paced and dynamic role, requiring excellent problem-solving skills and the ability to handle multiple tasks simultaneously.

Responsibilities
Assist in managing the day-to-day operations of the business teams
Coordinate and schedule meetings, appointments, and events, ensuring all relevant parties are informed and prepared
Prepare and distribute documents, reports, and presentations, ensuring accuracy and confidentiality
Maintain and update databases and filing systems, ensuring data is organized and accessible
Handle incoming and outgoing communications, including phone calls, emails, and mail
Collaborate with team members to develop and implement efficient administrative processes and procedures
Provide general administrative and clerical support as needed
Requirements
High school diploma or equivalent; associate's degree or higher preferred
Proven experience in an administrative support role, ideally within a business setting
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent written and verbal communication skills
Strong attention to detail and ability to accurately proofread documents
Solid organizational and time management skills, with the ability to prioritize tasks effectively
Ability to work independently and as part of a team, with a positive and proactive attitude

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Business Support Officer (Grade 3)

Description
We are currently seeking a highly motivated and organized individual to join our team as a Business Support Officer (Grade 3). In this role, you will provide essential support and assistance to our business operations, ensuring smooth and efficient daily activities. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities
Manage administrative tasks such as data entry, filing, and document preparation
Coordinate and schedule meetings and appointments for team members
Conduct research and compile data for various reports and presentations
Assist with budget management and financial analysis
Respond to inquiries and provide information to stakeholders
Monitor and maintain inventory of office supplies and equipment
Develop and implement efficient workflow processes to enhance productivity
Requirements
High school diploma or equivalent; bachelor's degree preferred
Proven experience in a similar administrative role
Excellent organizational and time management skills
Proficiency in Microsoft Office Suite
Strong communication and interpersonal skills
Attention to detail and accuracy in all work
Ability to work independently and as part of a team

Hours Per Hour: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £11.82
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Outreach Family Support Worker

Description
We are currently seeking a highly motivated and organized individual to join our team as a Business Support Officer (Grade 3). In this role, you will provide essential support and assistance to our business operations, ensuring smooth and efficient daily activities. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities
Manage administrative tasks such as data entry, filing, and document preparation
Coordinate and schedule meetings and appointments for team members
Conduct research and compile data for various reports and presentations
Assist with budget management and financial analysis
Respond to inquiries and provide information to stakeholders
Monitor and maintain inventory of office supplies and equipment
Develop and implement efficient workflow processes to enhance productivity
Requirements
High school diploma or equivalent; bachelor's degree preferred
Proven experience in a similar administrative role
Excellent organizational and time management skills
Proficiency in Microsoft Office Suite
Strong communication and interpersonal skills
Attention to detail and accuracy in all work
Ability to work independently and as part of a team

Hours Per Hour: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £11.82
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Fostering Supervision and Support Social Worker

Description
We are seeking a highly skilled and compassionate individual to join our team as a Fostering Supervision and Support Social Worker. In this role, you will be responsible for providing guidance and support to foster parents, ensuring the well-being and safety of children in foster care. You will work closely with foster families to assess their needs, provide ongoing training and education, and facilitate open communication between foster parents, biological parents, and other professionals involved in the child's care. Additionally, you will be responsible for monitoring the progress of foster placements, conducting home visits, and advocating for the best interests of the children in care.

Responsibilities
Conduct comprehensive assessments of prospective foster parents and determine their suitability for foster care
Provide pre-approval training and support to foster parents, ensuring they are equipped with the necessary skills and knowledge to provide a safe and nurturing environment
Facilitate regular support group meetings and training sessions for foster parents to enhance their caregiving capabilities
Conduct routine home visits to monitor the well-being and safety of children in foster care and assess the ongoing suitability of foster placements
Collaborate with case managers, healthcare professionals, and school personnel to ensure the comprehensive care and educational needs of children in foster care are met
Support foster parents in managing challenging behaviors and implementing effective parenting strategies
Maintain accurate and up-to-date case records, documenting all activities, assessments, and interventions
Requirements
Bachelor's degree in Social Work or related field
State licensure or certification as a Social Worker
Minimum of 2 years of experience in child welfare or foster care services
Strong knowledge of child development, trauma-informed care, and family dynamics
Excellent communication and interpersonal skills
Ability to work effectively as part of a multidisciplinary team
Strong organizational and time management skills
Valid driver's license and reliable transportation for home visits and meetings

Hours Per Hour: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £27.98
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Personal Advisor (Grade 5)

Description
We are currently seeking a highly motivated and experienced Personal Advisor to join our team. As a Personal Advisor, you will be responsible for providing guidance and support to individuals seeking personal growth and development. You will work closely with clients to help them identify their goals, develop action plans, and navigate any challenges that may arise on their journey. This is a Grade 5 position, offering an excellent opportunity to make a meaningful impact in the lives of others.

Responsibilities
Conduct one-on-one counseling sessions with clients to assess their needs and develop personalized action plans
Provide guidance and support to clients in setting and achieving personal goals
Assist clients in identifying and overcoming obstacles that may hinder their progress
Collaborate with clients to develop strategies for managing stress and improving overall well-being
Monitor and evaluate clients’ progress, adjusting action plans as needed
Stay up-to-date with the latest trends and research in personal development and self-improvement
Maintain accurate and confidential records of client interactions and progress
Requirements
Bachelor’s degree in psychology, counseling, social work, or a related field
Proven experience in providing counseling or advisory services
Strong interpersonal and communication skills
Ability to establish rapport and build trusting relationships with clients
Excellent problem-solving and critical-thinking abilities
High level of empathy and compassion
Ability to work independently and take initiative

Hours Per Hour: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £14.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Social Worker - Standard Adults (Grade 7)

Description
We are seeking a highly motivated and compassionate Social Worker to join our team as a Standard Adults Social Worker (Grade 7). In this role, you will have the opportunity to make a positive impact on the lives of adults in need, providing them with the support and resources necessary to improve their overall well-being.

As a Standard Adults Social Worker, you will be responsible for conducting assessments, developing care plans, and providing direct counseling services to individuals and families. You will work closely with other healthcare professionals, community organizations, and government agencies to coordinate and facilitate access to services and resources. Additionally, you will advocate for clients' rights and assist them in navigating complex systems.

Responsibilities
Conduct comprehensive assessments to identify clients' needs and determine appropriate interventions
Develop and implement individualized care plans in collaboration with clients, their families, and other healthcare professionals
Provide counseling and support services to individuals and families, addressing a wide range of issues such as mental health, substance abuse, domestic violence, and homelessness
Collaborate with community organizations and government agencies to coordinate and facilitate access to resources and services
Advocate for clients' rights and assist them in navigating the healthcare and social service systems
Monitor clients' progress and make appropriate adjustments to care plans as needed
Maintain accurate and up-to-date records of client interactions, assessments, and interventions
Requirements
Bachelor's degree in Social Work or related field
Must be a licensed Social Worker in the state
Minimum of 2 years of experience working with adults in a social work setting
Knowledge of local, state, and federal regulations related to social work and healthcare
Strong communication and interpersonal skills
Ability to work independently and as part of a multidisciplinary team
Proficient in using electronic record-keeping systems

Hours Per Week: 35.00
Start Time: 09:00
End Time: 16:30
Pay Per Hour: £35.00
Location: Nottingham, Nottinghamshire

Should you wish to apply for this job opportunity, please, send an up to date CV.

Fostering Recruitment and Assessment Social Worker

Description
We are seeking a passionate and empathetic individual to join our team as a Fostering Recruitment and Assessment Social Worker. In this role, you will play a crucial role in finding and assessing prospective foster carers to provide safe and nurturing homes for children in need. This is a challenging but rewarding position that requires excellent interpersonal skills, a strong understanding of child protection, and the ability to work collaboratively with a range of stakeholders.

As a Fostering Recruitment and Assessment Social Worker, you will have the opportunity to make a positive impact on the lives of vulnerable children by identifying suitable foster carers and ensuring their homes meet the required standards. You will be responsible for conducting initial assessments, providing support and guidance throughout the assessment process, and making recommendations to the fostering panel. Additionally, you will be involved in recruiting new foster carers through various outreach activities and campaigns.

This role requires a high level of professionalism, attention to detail, and the ability to manage a demanding workload. You must be able to build rapport quickly, communicate effectively, and work autonomously while adhering to the relevant fostering regulations and legislation. The successful candidate will have a genuine passion for helping children and families, along with the resilience necessary to handle sensitive and challenging situations.

Responsibilities
Conduct initial assessments of prospective foster carers
Provide support and guidance to foster carers throughout the assessment process
Make recommendations to the fostering panel based on assessments and observations
Collaborate with social workers, agencies, and other professionals to ensure the best placement for children
Develop and implement recruitment strategies to attract new foster carers
Conduct home visits to assess the suitability of potential foster homes
Provide training and support for foster carers to enhance their skills and knowledge
Requirements
Bachelor's degree in social work or a related field
Valid social work license or certification
Experience working in a child welfare or fostering environment
Knowledge of fostering regulations, policies, and procedures
Strong assessment and decision-making skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Time management and organizational skills
Compassionate and empathetic nature
Cultural sensitivity and awareness
Ability to maintain confidentiality
Flexibility to work outside of normal business hours if required
Proficient computer skills, including MS Office applications
Valid driver's license and access to a reliable vehicle for travel to home visits or meetings.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £27.98
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

Administration Assistant (Grade 4)


MAIN AREAS OF RESPONSIBILITY:

• Working in multi-functional teams covering administration, the collection of local taxation, cashiering, and customer contact.

• To deliver first class service to all customers. Staff will rotate between different teams. Appropriate training will support any staff transfer between teams.
• To carry out general administrative duties related to the production of school travel passes.

• To work on all types of cases and accounts ensuring appropriate procedures are followed.

• Take steps to safeguard benefit expenditure, prevent and detect fraud wherever possible. Work co-operatively with investigators, other staff and other organisations to tackle benefit fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour.

• To contribute to the process of continually improving customer access to quality, cost effective services and promote a positive image of the Council, working as part of an integrated team.

• To assist with delivering the Council’s commitment to excellence and customer service.

• To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.

• To provide administrative services and to use, develop and maintain procedures and codes of working practice that maintain and enhance quality.

• To undertake any other duties and responsibilities within the grade of the post and work within the Council’s commitment to equal opportunities and customer
The key outcomes which the post holder can be defined as and will be judged against:

• Is the ‘Customer at the Heart’ of the organisation?
• Are delivering Service Excellence?
• Is the organisation an Employer of Choice?
• Are we a financially strong business?
• Is it a successful company measured by; reputation, service and financial performance and national and international quality standards and awards?
• Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken

Qualifications and
Training • Keyboard skills.*
Experience

• Numerate to a sufficient standard to carry out calculations in relation to the various parts of the service.
• Understanding of City Council services.
• Understanding of Best Value and quality service delivery.
Skills/Abilities • Ability to communicate orally and in writing with a wide range of people.
• Ability to respond to customer issues and action solutions in a positive manner.
• Able to work to agreed procedures and secure high quality service delivery.
• Able to work as a member of a team.
• Able to maintain and use records and files and statistical information.
• Ability to deal with difficult situations and challenging situations in an assertive and supportive manner.
• Ability and awareness of the need to protect public funds.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £14.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.