PurposeResponsible for the delivery of administrative activities to support the employee and Organisational Development Lifecycle.....
Purpose
Responsible for the delivery of administrative activities to support the employee and Organisational Development Lifecycle as per protocols, policy, and standard operating procedures.
Key responsibilities/ deliverables
Accurate and timely delivery of administrative tasks to support the full HR/ People Services lifecycle.
The timely triage, delegation, and resolution of customer enquiries using Service Now, providing advice to managers and employees where required.
Manage volume administrative activities to required timelines and expected service quality.
Run reports to support employee lifecycle monitoring, particularly in relation to training events.
Interrogate and update HR / people systems (Cornerstone & Resource Link) as required and in line with General Data Protection Regulations (GDPR). Such as the creation and updating of learning assignments and updating core employee details.
Support projects to deliver new initiatives within HR/People Services.
Line management
Direct reports: Not Applicable
Indirect reports: Not Applicable
Key internal contacts
All employees up to Board Members
HR / People Services colleagues
Information Technology Team
Communications Team
Key external contacts
External training providers / suppliers – Confirming training availability and setting up of events
Operating environment/ dimensions
Busy people services team with a focus on customer support and effective service delivery.
Hybrid worker with Ealing as an office base, working as part of the HR / People Support Team providing administrative support and guidance to internal employees and managers and the wider HR / People Service team.
Opportunities for development, growth and learning new skills.
Knowledge, skills and competencies Essential Desirable
Qualifications/training
Educated to GCSE level or equivalent in Math’s and English (Grades A*- C) A/I
Knowledge and skills
Experience of processing administrative tasks to support the delivery of the employee lifecycle from new starters to leavers. A/I
Experience of using computer systems for interrogating and updating of digital records A/I
Practical knowledge of Microsoft Office packages including Word, Excel, Outlook and PowerPoint A/I
Well organised with good attention to detail A/I
Strong communication (in all styles) and interpersonal skills A/I
Ability to maintain confidentiality and handle sensitive information with discretion A/I
Working knowledge of GDPR and processing employee related data A/I
Ability to managing volume administrative activities accurately and to required timelines A/I
Interest and experience in Learning and Development / Organisational Development A/I
This role profile outlines the main responsibilities and requirements of the post. All employees are expected to comply with reasonable management requests to carry out additional or alternative duties.
How we will assess your match to the job:
A = Application
T = Testing
I = Interview
TS = Telephone Screen
