Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all MSA staff (Lead MSAs, Advanced MSAs and MSAs) in the Medical Administration Service's Clinical Contact Center (CCC). The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty, C&P and Call Center) for Primary Care Clinics and Specialty Clinics and performs all related duties, customer service, and other duties assigned for the proper and timely treatment of patients. The SMSA assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs.
The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:
- Plans and directs and has full supervisory responsibility for MSA activities
- Ensures appointment schedules are maintained by MSA staff for one or more outpatient clinics
- Assigns and evaluates the work of subordinate staff
- Resolves complex problems to ensure patient services are met
- Evaluates new products, equipment, and systems to recommend improvements
- Identifies educational/training needs
- Makes final selection decisions for hiring
- Evaluates performance and takes disciplinary action when necessary
- Extracts and analyzes data to provide reports on performance
- Participates in daily teamlet huddles and weekly team meetings to manage patient care
Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m. (Schedule will be discussed during the interview process and is subject to change based on Agency needs).
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 629-00524-F
Permanent Change of Station (PCS): Not authorized
Starting at $54,292 Per Year (GS 8)