Total 46 Health / Beauty / Fitness job vacancies in Hines, Illinois

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Functions of this position include, but are not limited to:

• Provides direct SUD services for SSVF Grantees
• Provides Outreach services for SSVF Grantees
• Provides training for other members of the multidisciplinary treatment team in areas related to SUD assessment, anger management, and life skills and SUD with co-occurring disorders.
• Independently conducts intake and needs assessment of homeless Veterans and their significant others. Identifies symptoms leading to clinical diagnoses of SUD.
• Provides all necessary assessment functions, e.g. interviewing, psychosocial histories, and SUD assessments to aid in the development of treatment plans.
• Develops comprehensive treatment plans with the Veteran that address the factors that contributed to homelessness, including SUD and other co-occurring factors within a recovery model framework.
• Works with the Veteran to realize the Veteran's treatment goals and reassesses and revises goals as indicated by the Veteran's engagement in treatment.
• Organizes and conducts individual and group case management and SUD treatment, to include early interventions and supportive follow-up to ensure stability in home visits and facility-based contacts.
• Provides SUD support to the SSVF Grantee as a functional member of this team, to include consultation, interventions, or accompanying other case managers on home visits, when indicated by suspicion of SSVF participant SUD use.
• Serves as a member of a multidisciplinary homeless program treatment team.
• Develops partnerships with community agencies, especially those serving homeless and SUD Veterans, with regular contact and communication.
• Provides liaison services with other programs referring homeless Veterans to SSVF to ensure continuity of care and promote successful transition of Veterans from one program to another.
• Participates in policy making, goal setting, and treatment service planning discussions with SSVF Grantees and Homeless Programs.
• Provides appropriate clinical documentation for all contacts with or about Veterans.
• Responsible for the collection of statistical data and for reviewing the data to improve performance and delivery of services to homeless Veterans.
• Provides recovery -oriented treatment with the goal of establishing the Veteran independently in the community at the Veteran's highest level of functioning and quality of life.
• Conducts and participates in outreach activities including field interviews, assessments and referrals for homeless veterans contacted in the community, shelters, and "on the streets" with the SSVF Grantee.
• May be required to work weekends, holidays and complete other duties as assigned.
• Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex physical or mental illness. Specifically, the incumbent has the experience and training required to perform assessments and evaluations, treatment plans, case management and SUD treatment, and interventions for early assistance in treating relapse in homeless Veterans with SUD and co-occurring disorder histories. Ability to determine priority for services and provide specialized treatment services.
• Advanced knowledge and expert skill in a range of specialized interventions and treatment modalities used in providing individual and group treatment interventions to patients presenting with a wide variety of mental health and psychosocial issues such as those diagnoses found in the most current Diagnostic Standards Manual, and particularly SMI (including PTSD), Dual Diagnosis, personality disorders, substance abuse, and issues arising from homelessness.

The Marion VA Health Care System is actively recruiting a full-time Registered Nurse, Informatics Service Program Manager within Informatics Service located in Marion, IL. This position reports directly to the Associate Director of Patient Care Services (ADPCS) and is responsible for the Informatic Service across the Marion VA Health Care System.

The incumbent is the designated first-line supervisory authority and is responsible and accountable for the operations of the Informatic Service.

The incumbent exercises leadership in the assessment, planning, implementation, evaluation, and sustainment of hardware and software applications integrated with the electronic health record (EHR) and associated programs/applications.

The incumbent collaborates with the Chief Health Informatics Officer and with interdisciplinary team members, including other program and service leaders at the facility and network. They work closely to establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide.

The incumbent is responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility, Veterans Integrated Services Network (VISN), or Veterans Affairs Central Office (VACO), illustrating performance and leadership that benefit the facility.

PLEASE NOTE: These positions require Basic Life Support (BLS) certification. If selected, Applicants will provide proof of current certifications prior to employment. Only BLS certification which included Automated External Defibrillator (AED) obtained from either the American Heart Association (AHA) or the Military Treatment Training Network (MTN) will be accepted.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding Federal holidays
Telework: Available (Ad hoc as needed to meet the needs of the service)
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Perform administrative and medical document scanning in CPRS, utilizing CPRS, Imaging Capture, and Imaging Display to view documents.
• Review all incoming documents for patient identification to aid in timely input of scanned documents and assures compliance with documentation requirements including complete signature.
• Conduct quality assurance on 100% of all documentation readability, clarity and position.
• Input appropriate progress note and indexes documentation according to the medical specialty.
• Locate correct consultation based on the content of the documentation and medical specialty and closes consult with documentation.
• Return documentation to originator to complete or correct any deficiencies.
• Arrange records for storage/reference, scheduled disposition, and retrieval.
• Determine file retention and disposal including determining applicable authorities, screening, and preparation of files for retention and disposal.
• Use record tracking system to located and obtain records as needed for release of information.
• Charge out and check in records.
• Refile returned records.
• All other duties as assigned.

The Marion Illinois, VMAC is seeking a full time Quality Management (QM) Consultant Registered Nurse (RN) to join Quality Management.

The QM Consultant has position responsibilities that demonstrate experience, and creative approaches to improvement in quality-of-care outcomes. The QM Consultant demonstrates performance that improves the care for a group of patients. The QM Consultant is responsible for the documented outcomes at the program level. Program level outcomes must be demonstrated at any organizational level within a department and/or facility.

Program is defined as a substantial coordinated group of activities impacting patients and/or employees. The QM Consultant is assigned responsibility for their assigned quality management program area activities for the Medical Center and all off-site locations. The QM Consultant collects data, monitors staff compliance with relevant policies, directives, and standards, provides reports detailing trends, and provides direct staff support to all services in planning, designing, integrating, implementing, modifying, and administering, a comprehensive quality management program area. The QM Consultant participates in facility councils, committees, and workgroups. The QM Consultant of Primary Care will conduct quality-of-care reviews as assigned and within the required timeframe.

The QM Consultant of Primary Care acts as a liaison to medical center committees or services to assist in the identification of Quality Management activities, Joint Commission requirements, Office of the Inspector General requirements, and other performance measure activities. The QM Consultant of Primary Care communicates and interacts appropriately and courteously with internal and external customers both in individual and group settings. The QM Consultant of Primary Care maintains confidentiality of patient/employee information electronically, verbally, and written. They perform in a safe manner including infection control practices and in operation of equipment. The QM Consultant of Primary Care integrates and applies pertinent aspects of the Medical Center Quality Management Program into their professional practice. They utilize current evidence- based nursing research and literature in daily practice. The QM Consultant of Primary Care may lead or assist with coordination, education, and sustainment of facility wide tracer programs to promote continuous readiness including but not limited to performing patient and system tracers. The QM Consultant of Primary Care may serve as a member of interdisciplinary groups as directed by the Chief of Quality Safety Value and High Reliability (QSVH) or designee.

They may have other duties as assigned by the Chief of QSVH or designee. The QM Consultant for Primary Care demonstrates Patient Centered Care (PCC) using effective communication with patients, families, visitors, and members of the interdisciplinary team, including the patient in mutual goal setting, and providing patient advocacy when appropriate. Visibly demonstrates the ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) Core Values in interactions with Veterans, staff, and other stakeholders.

Disaster/Emergency Response: RN's have an inherent duty to rescue by the nature of their license and training. RNs are expected to perform duties within their scope and training to support a disaster or other emergency response. This may include reporting to an alternative work site and alternative work hours for the duration of the disaster. Just-in-time training is the responsibility of the on-site lead.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM
Telework: 3 plus days a pay period (after 90 days)
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Duties at the Development Level: The incumbent serves in a developmental capacity at the GS-11 grade level. Key functions will be similar to those described at the full performance level of the target position. However, during the developmental assignment, full performance range and level of selected functions will not be completely delegated to the employee until proper orientation and training have been completed and the incumbent has demonstrated the knowledge, skills and abilities necessary to accomplish the work at the full performance level.

Duties at the Full Performance Level GS 12: Duties include the following:

Marketing and Outreach:
-Works with a variety of data sources and targets those areas within the designated segment where large segments of veterans who are eligible for VA care but not enrolled reside.
-Utilizes data-based resources to devise a comprehensive marketing strategy designed to outreach to these Veterans.
-Establishes working relationships with external stakeholders, e.g., Veteran's Service Officers, Illinois Department of Veterans Affairs, Vet Centers, political offices, Chicago Police Department, Cook County Sheriff's Department, Chicago Department of Public Health, local healthcare providers, and other community-based organizations
-Develops and maintains internal relationships with executive and clinical leadership within the medical center to review, update and execute the strategic plan for market growth.
-Directs the work of the medical center's Outreach staff.
-Deploys the Outreach staff throughout the designated segment to engage veterans at various sponsored events in the community.
-Creates and hosts outreach events at the medical center, CBOC's and throughout the community.
-Develops a detailed marketing and outreach plan based on quantitative and qualitative information gathered from internal and external sources.
-Refines or develops guidelines for marketing and outreach methods.
-Represents the Jesse Brown VA Medical Center and its CBOC's to a broad and diverse range of officials, groups, and individuals such as federal, state, and local elected officials and their staff; Veteran Service Organizations and their members, local civic organizations
-Works with colleagues within the Office of Business Development to create and build a Jesse Brown V Medical Center brand.
-Develops and distributes outreach materials to include brochures, fact sheets, web content, and other targeted information which highlights the Medical Center services and locations.
-Provides training and information to VA staff, other federal agencies, and community agencies and healthcare providers regarding Jesse Brown VAMC services.
-Coordinates events hosted by officials and coordinates all steps required within an event management process, including facilitating selection of the event time and location, program agenda, management of contracts, and other logistical items.

Clinical Liaison:
-Acts to resolve problems, expedite services, or implement necessary corrective measures within established policies and where appropriate.
-Responsible for the resolution of problems which rise for unique or returning patients.
-Identifies existing and potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems.
-Works with medical center and CBOC clinical staff to ensure that new and returning patients are properly dispositioned according to VA customer service standards.
-Assists patients, their families and representatives, and facility staff members in recognizing and removing institutional barriers to access VA Medical Center services.

Administrative Functions:
-Functions as a team member of the Business Development Office (BDO).
-Works collaboratively with BDO colleagues in advancing its mission.
-Organizes administrative, staff, clinical and in-service meetings with regard to marketing and outreach strategy at the medical center and CBOC's.
-Participates in BDO staff meetings.
-Serves on relevant medical center committees as assigned by supervisor.
-Performs other related duties as assigned.

Work Schedule: Monday - Friday, 8:00am -4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual/remote position.
Position Description/PD#: Health System Specialist/PD22052A and PD24267A
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not authorized
Permanent Change of Station (PCS): Not authorized

* Demonstrates the following core informatics functions to include content management, application support, health information technology system optimization, enterprise data management, business architecture management, partnership management, requirements management, and change management.

* The RN functions directly to support the activities of the local Office of Community Care (LOCC).

* The Community Care Registered Nurse is responsible for the planning, integrating, implementing, modifying and evaluating the effectiveness of the Veteran's care.

* The LOCC foundational elements will serve to support delivery of high quality, timely care to the Veteran receiving services in the community.

* The Community Care RN is the lead of the integrated care team established by the VA Community Care Operating Model.

* He/she is responsible for providing clinical leadership and expertise on community care processes and regulations.

* The Registered Nurse will serve as a liaison to both internal and external providers and will be responsible for managing the care of the Veteran and the seamless transition to and from the community.

* He/she possesses the knowledge related to VHA guidelines, utilization review criteria, current evidence-based standards of care, compliance guidelines and local policy related to Delegation of Authority as established by the facility Chief of Staff. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs.

*The incumbent is responsible to the assigned grading and approving Health Informatics Supervisor and is accountable to the appropriate member of the facility executive leadership team.

* The nurse's primary commitment is to the patient, whether an individual, family, group, or community.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday 7:30am-4:00pm
Telework: Available per agency policy.
Virtual: This is not a virtual position.

The VISN 15 Network Office is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties include but are not limited to:

• Overall responsibility for the development and employment of strategies that ensure effective coordination, integration and implementation throughout Environmental Management.
• Reviews and evaluates technical data, directives and guidance developed by private industry and government contractors, relevant to all aspects of the environmental programs, and keeps management informed of significant changes and/or problems which may impact the accomplishment of the VA mission.
• Visits medical centers, healthcare centers and clinics to determine efficiency of environmental programs and projects and makes recommendations for corrective actions.
• Consults and coordinates with environmentalists, engineers, economists, scientists and lawyers who are also considered subject matter experts.
• Serves as an advisor to the Network Director, recommends policy direction and provides program oversight on assigned areas of responsibility.
• Serves as a clearinghouse for facilitating the accurate and timely external regulatory reporting of environmental information to federal, state and local agencies, and internal VA and VHA EMS (ISO 14001 Environmental Management System) compliance reporting and national deficiency tracking (CP-TRACK database).
• Evaluates the VISN Environmental Health and Safety (EHS) program effectiveness and compliance with applicable U.S. environmental and waste management laws and regulations, and VA/VHA directives and technical requirements, by conducting or coordinating comprehensive facility environmental audits and periodic surveys to identify regulatory deficiencies and program gaps, and to recommend corrective actions.
• Audits or surveys include a review of environmental program documentation (e.g., permit applications, permit-required monitoring reports [e.g., wastewater]; hazardous waste manifests and land disposal restriction notifications).
• Routinely reviews and identifies program deficiencies and regulatory vulnerabilities and determines and pursues appropriate corrective actions.

Serves as a Medication Technician in a Federal Bureau of Prisons Institution.

Responsible for the administration and distribution of medication to inmates in various locations, including the Health Services Unit, Special Housing Units, or other designated areas within the institution.

Administers medications to include but not limited to Oral, Topical, Nebulized, Meter Dose Inhaler, and Insulin, in a manner consistent with nationally recognized safe medical practices, to include accurate identification of the patient, medication, dosage, time, and route.

Reports and records adverse medication reactions.

Assists Pharmacist or other appropriate staff member in a variety of pharmacy related activities, including, but not limited to, entry of physician orders into a computerized pharmacy information system, preparation of medications for Pharmacist review, preparation of medication administration records, storage and inventory of pharmacy supplies, etc.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Major duties and responsibilities include:

- Oversees, guides, manages and integrates supply chain operations across the organization;
- Plans and coordinates fiscal, acquisition, clinical and administrative operations;
- Establishes, monitors and manages the performance and measurement of logistics functions for all aspects of the supply chain;
- Conducts logistics audits, compliance reviews and program effectiveness/efficiency reviews;
- Manages all activities involved in the supply chain management to include sourcing, procurement and logistics management activities;
- Responsible for linking major business functions and processes within the organization into a cohesive and high performing business model;
- Forecast planning and budget execution for supplies, subsistence, durable medical equipment, medical gases, expendable/non-expendable and capital equipment, inventory management, warehouse operations, transportation and distribution;
- Leads and/or participates in regular meetings, ensuring logistics needs and requirements are being met;
- Performs other related duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm
Telework: Not Suitable
Virtual: This is not a virtual position.
Position Description/PD#: Logistics Management Specialist (Asst Chief) / PD19130O
Relocation/Recruitment Incentives: May be Authorized for a Highly Qualified Individual
Permanent Change of Station (PCS): Not authorized.
Financial Discloser Report: Not required

Major duties and responsibilities include:

- Oversees, guides, manages and integrates supply chain operations across the organization;
- Plans and coordinates fiscal, acquisition, clinical and administrative operations;
- Establishes, monitors and manages the performance and measurement of logistics functions for all aspects of the supply chain;
- Conducts logistics audits, compliance reviews and program effectiveness/efficiency reviews;
- Manages all activities involved in the supply chain management to include sourcing, procurement and logistics management activities;
- Responsible for linking major business functions and processes within the organization into a cohesive and high performing business model;
- Forecast planning and budget execution for supplies, subsistence, durable medical equipment, medical gases, expendable/non-expendable and capital equipment, inventory management, warehouse operations, transportation and distribution;
- Leads and/or participates in regular meetings, ensuring logistics needs and requirements are being met;
- Performs other related duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm
Telework: Not Suitable
Virtual: This is not a virtual position.
Position Description/PD#: Logistics Management Specialist (Asst Chief)/ PD19130O
Relocation/Recruitment Incentives: May be Authorized for a Highly Qualified Individual
Permanent Change of Station (PCS): Not authorized.
Financial Discloser Report: Not required

The Associate Chief Nurse (ACN) provides senior leadership and oversight for daily clinical and administrative operations within nursing as directed by the Associate Director for Patient Care Services
(ADPCS.) The ACN supports the integration and collaboration of nursing with other professional
disciplines and functional areas in the mutual achievement of patient-centered and organizational goals. They champion a High Reliability Organization (HRO) with a culture of safety founded on a systems approach to developing evidence-based health care solutions based on prevention, not punishment, with collective mindfulness.

The ACN collaborates with interdisciplinary team members, including other program and service leaders at the facility and network. They work closely to establish and maintain effective relationships with all levels of Veteran Affairs (VA) staff nationwide. The ACN relates effectively with customers, families, and the community as well as program and service leaders at the local and network levels. They assist the ADPCS with healthcare operations and the functions and activities expected of them. The ACN contributes ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing.

Work Schedule: Monday - Friday, 7:00am - 3:30pm

VA offers a comprehensive total rewards package: VA Nurse Total Rewards
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Telework: Ad - Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized

• Reads and interprets prescriptions/orders accurately, obtains proper medication or material in the proper strength and dosage form; determines proper amount and counts, pours, or measures the medications; affixes proper label; and records required data on electronically or via the Pharmacy's copy of prescription/order. After a final check by a pharmacist, dispenses medication correctly per protocols.
• Ensure deliveries of medications are made prior to the specified times outlined by the supervisor or pharmacist. If unable to complete by specified time, communicates to appropriate peer, pharmacist, or supervisor prior to the deadline.
• Inventories replenished emergency carts without a second view. Collects drug use evaluation data for quality improvements purposes. Operates and maintains complicated pharmacy equipment (including routine cleaning on equipment).
• Establish knowledge of hospital computer system(s) currently in use by the facility (examples: electronic health record, automated dispensing equipment, etc.) and execute troubleshooting or technical support as required. Understands downtime contingencies.
• After prescription/order(s) are reviewed by a pharmacist for therapeutic propriety, reviews orders for technical accuracy and converts the order, if necessary, so that the item dispensed corresponds to the drug and dose ordered.
• Answers questions from pharmacy and non-pharmacy personnel regarding drug distribution. Identifies basic therapeutic problems such as duplicate therapy with drugs in the same class and alerts the pharmacist to the possible need for clinical intervention.
• Monitors refrigerator temperature daily in assigned areas.
• Conducts periodic ward inspection of clinic care areas, nursing medication rooms, and/or Pharmacy areas as assigned.
• Maintains, verifies, stocks, and replaces outdates in patient care area automated dispensing machines.
• Routinely delivers to all medication areas within the Hines Campus and Community Based Outpatient Clinics (CBOC)s as assigned.

The Marion VA Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties include, but are not limited to:
Places and receives local calls; places and receives regular and special long distance calls over commercial circuits, tie lines, or other systems and various networks, consisting of wide area commercial system, a civilian Federal system, and a Federal overseas exchange system; provides directory service assistance to callers by retrieving organizational information from computerized directory databases; keeps records of calls for computing charges; provides primary or alternate routing service for high precedence calls; handles calls of varying precedence and preempting circuits if necessary; keeps statistics on system use to inform management of trends concerning capacity and utilization, operates associated equipment. Places personal calls (LD) for senior employees, physicians, bed-restricted patients, and visiting dignitaries and other personnel at the facility.

Prepares and records long distance and local information regarding the facility's communications management system and other special telephone studies utilizing toll tickets and summary sheets, as required. Makes periodic peg counts of all types of traffic including incoming, outgoing, off-net, information, and other types. Totals monthly tickets and files with appropriate data at the end of the month.

Monitors vital circuits and incoming emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition. Responsible for issuing emergency keys and for the security of the Dial Central Office (DCO) after normal duty hours. Serves as telephone trouble desk operator after normal duty hours, reporting all emergency communication outages to the maintenance section. Responsible for retrieving and/or updating relevant information in computerized databases using detailed procedural instructions and established guidelines pertaining to customers assistance, record keeping, and call receiving, placing, and monitoring.

Work Schedule: Monday - Friday, Various hours between 7:00AM - 6:00PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for adhoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator Comm Care/PD05207A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

• Responsible for the monitoring of HAS functions performed by HAS and Non-HAS staff.
• Participates in data validation activities which include the analysis of resource allocation data, extracting workload and funding information, which impacts the hospital as well as those areas supported by HAS software (e.g., outpatient clinics, bed services, etc.)
• Develops and implements ongoing monitors relative to RPM data validation to ascertain the accuracy of data provided to VA Headquarters for allocation purposes.
• Presents findings of these monitors to management, service chiefs, physicians, and others who would benefit from this information.
• Responsible for determining and granting access to HAS VISTA software applications.
• Coordinates granting of access to Veterans Benefits Administration (VBA) databases for purpose of eligibility determination.
• Responsible for local support of National Enrollment software and activities.
• Coordinates workload capture and transmissions from all treatment locations and services, including remote Community Based Outpatient Clinics (CBOC) ensuring successful workload transmission prior to established close out dates.
• Assists staff in analyzing workload trends, projecting inpatient and outpatient activities, compares and contrasts current and historical budget and workload data.
• Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives and assures adherence to VA and VISN directives.
• Responsible for generation and validation of data collected as it relates to HAS and makes statistical analyses of the data collected. Reliability of this function is key to VlSN in measurement of the Medical Center.
• Ensures that all HAS-related VISTA patches are installed in a timely manner, coordinating efforts with Information Management service.
• Serves as site administrator for the PRN system and is responsible for managing and updating the system.
• All other duties as assigned.

The Lead MSA is assigned to a Patient Aligned Care Team (PACT) model within the Marion VA Health Care System. The Lead MSA monitors work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work and that staff are in compliance with applicable policies and procedures i.e., Scheduling Directive, Patient Information Collection Management (PICM), Insurance Capture, Pre-Registration, Open Encounter management, etc.; ensuring accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSAs and staff in order to resolve day to day conflicts.

Other assignments include, but are not limited to:

• Provide training, mentoring and coaching to other frontline MSAs
• Assist with cancelling, rescheduling and notifying patients as requested
• Ensure coverage for PACT MSAs when on scheduled or unscheduled leave
• Maintain and assist with clinic access contingency plans by adjusting appointment times, location or dates
• Maintain and assist with cancelling and rescheduling patients for various clinics in supervisor's absence.