Engagement, Leadership and People Management Responsibilities Line management of service managers and professional leads Ensuring.....
Engagement, Leadership and People Management Responsibilities Line management of service managers and professional leads Ensuring the service is a great place to work, embedding a devolved culture, ensuring we respond to listening into action feedback. Role modelling MPFT behavioural framework to colleagues within their functions. Whilst holding staff to account against objectives and valid measures of performance, coach Service Managers and Team Leads to be effective, self-reliant and proactive leaders in the organisation. Working collectively as part of a senior leadership team for the care group to ensure integration of services across functions, geographies and pathways. Developing effective relationships with key internal and external partners and ensuring leadership of services across the system Human Resource Management Undertake supportive and effective line management of those staff reporting directly to them. Manage in a methodical manner, holding Service Managers and Team Leads to account; address and manage poor performance as it is encountered. Ensure that all staff have access to appropriate line management and clinical supervision in line with Trust policies. Ensure the provision of an annual performance management cycle/appraisal across the Departments within their function and that colleague are managed in line with Trust polices. Ensuring training needs are identified and colleagues receive appropriate training in line with statutory and mandatory obligations, key strategic areas of need for the care group and in line with service delivery priorities. Undertake robust workforce planning and ensure that work force re-design opportunities are identified and considered to ensure effective use of Care Group resources and maximises a flexible workforce; ensure that resources and skill mix are optimised and employed to greatest effect. Undertake disciplinary and serious incident investigations, present disciplinary cases and chair disciplinary panels as required. Budgetary, Commercial and Contractual Responsibilities Ensure that Standing Financial Instructions are adhered to at all times. Working with care Group Accountants set, manage and monitor budgets within the function, ensuring services are delivered in line with budget, that there is sound budgetary control and that there is identification of efficiencies in line with corporate requirements. Ensuring that Service Managers and Team Leaders have a good understanding of budgetary management and financial control Ensuring service line reporting is embedded within their area of responsibility. Leading on business planning for their services and contributing to the Care Groups business planning cycle. Developing new services, supporting in tender activity and taking a leadership role for mobilising new services. Ensure lessons are learnt from tender feedback and implementations and that these are incorporated within future developments Ensure that all services within the function are meeting contractual performance requirements and that regular reports including activity and financial information are supplied to commissioners. These should include early identification of any performance deviation. Working closely with the Head of Operations and relevant corporate colleagues support the development and maintenance of effective working relationships with commissioners as agreed with the Managing Director. Working closely with the Head of Operations and relevant corporate colleagues to ensure that contracts are reviewed as required, that contract variations are agreed and signed off where necessary and that monthly contract information is accurate. Responsible for identifying and supporting income generation opportunities and developing them in line with commercial development plans. Service Performance and Transformation Responsibilities Responsibility for the transformation and modernisation of their services in line with local and national strategy including mobilisation of new services. Ensure services operate within Lean management principles in line with Virginia Mason Production System, developing and coaching Team Managers in the Trusts approach to Quality Improvement. Ensuring active service user involvement in the design, development and delivery of services Ensuring services meet key performance indicators and internal and external targets identifying risks and mitigating actions. Ensuring effective management of capacity and demand within their services, including the maintenance of access times for services. Essential Standards, Governance & Quality Ensuring services are delivered safely and effectively, working in partnership with professional and clinical leads. Ensuring robust and effective clinical and corporate governance within their sphere of responsibility including chairing monthly governance meetings for their area of responsibility. Maintaining and updating the risk register for their function, ensuring that mitigating action is taken and ensuring escalation of risk as appropriate. Work closely with the Clinical Care director and Head of Operations to ensure that there are robust reporting systems in place across the Group, that incidents are investigated in a timely manner and that learning and feedback from incidents are shared across teams. Work with senior colleagues across the Trust to ensure that there are appropriate standard operating procedures within each service Ensure that there are robust audits to ensure quality within services and that each area of the service can demonstrate high compliance with CQC standards. Responsible for ensuring that Team Managers develop and maintain robust quality and governance systems that are capable of producing evidence of effectiveness, but avoid taking up staff time in such a way that it impacts on the delivery of quality care. Responsible for creating and promoting a culture within the function where formal complaints are pre-empted and avoided, ensure that mechanisms are in place to review reported incidents quickly and to spot emerging themes so that appropriate action can be taken across their part of the patient/service user pathway. Responsible for ensuring the effective investigation of incidents and complaints where necessary, and ensure that resources are allocated accordingly, that timely investigations occur, that systems exist for feedback to Teams to share the learning and a robust scrutiny of reports within the Operating Group prior to them moving to Trust forums. Responsible for ensuring that best practice is incorporated within all clinical services and services operate within NICE guidance. Ensure Health and Safety of staff and service users within the service, including compliance with relevant Health and Safety policies. Communication Ensuring effective communication within their Service Function, facilitating communication up and down the organisation. Provide information in a succinct and relevant way to committees including writing reports on key issues Effectively communicate to a range of internal and external stakeholders, including communication regarding sensitive or contentious issues. Policy Development and Implementation Responsible for ensuring communication and adherence to Corporate Policies across the Function. Responsible for ensuring clear standard operating procedures are in place within the Function Interpret policies and national developments into Functional action plans to ensure compliance and improvements in practice. Political Awareness Ensure the use of robust strategic intelligence and use sensitive political awareness in working across partner agency boundaries being clear about decision making and the potential impact on the wider system. Other Deputise for the Head of Operations as required. Participate in the Trust on-call arrangements as required. Participate in audits as necessary; support Corporate Audit requirements as required.
