WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.
The Strategic Success Manager is a critically important role to the customer’s success and WaveMark’s business growth. The SSM’s responsibilities include providing professional executive level support to stakeholders to understanding their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. The SSM will work closely with key customer decisionmakers and a team of Customer Success Consultants to ensure that customers are seeing value in the delivered WaveMark solution, ultimately leading to contract renewal and/or expansion.
Responsibilities
The WaveMark Strategic Success Manager holds the ultimate accountability for maintaining a long-term relationship with key stakeholders for a large account in the Chicago Metro area, and for driving revenue growth by identifying growth opportunities that align with customer strategic demands.
- Manage a team of Customer Success Consultants to deliver customer satisfaction, solution adoption, and renewal/expansion
- Operate independently with limited direct supervision, while also working with a multidisciplinary team.
- Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution
- Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
- Demonstrate a level of understanding of the customer’s culture to build effective relationships and gain trust
- Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go-live for improved analytics and enhancements to further differentiate our solutions.
- Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
- Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders • Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer
- Articulate WaveMark’s value proposition in a way that resonates with stakeholders
- Support project management and implementation. • Strong listening and problem-solving skills and ability to develop plans to improve process efficiency.
- Able to learn and understand technical details and act as a subject matter expect for hospital supply chain.
- Able to travel for implementations and for customer and internal meetings
Qualifications
- Bachelor’s degree or equivalent work experience preferred
- 5+ years of experience in customer service support, working/leading large scale, complex integrations, account consulting or healthcare supply chain preferred.
- Experience working with large, complex organizations (preferably in healthcare) preferred.
- Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
- Strong written and verbal communication skills to all levels of an organization.
- Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
- Customer service, problem solving, and analytical skills required
- Experience in change management or Lean Six Sigma background preferred
- Experience managing a team preferred
- Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/diphtheria/Pertussis.
- A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes: 2 doses of the Moderna or Pfizer vaccine, or 1 dose of the Johnson & Johnson vaccine
What is expected of you and others at this level
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
- Completes work independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
- Possess strong people skills with a real sense of cultural sensitivity.
Anticipated hourly range: $145,400 - $201,200 (includes targeted variable pay)
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 05/10/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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