Job Description

• Handle inbound and outbound calls, emails, and text messages.
• Answer calls promptly and professionally, addressing appointment bookings in related to the Health Screening Programme.
• Make outbound calls to customers for various purposes such as follow-ups and service updates.
• Responsible to follow up on queries that may require some assistance from health screening doctors or other staff.
• Complaint resolution: Handle customer complaints and feedback professionally, empathetically, and efficiently within the required service level agreement. Identify the root cause of the issue and provide appropriate solutions or escalate the matter to a supervisor or relevant department for resolution.
• Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices. Participate in team meetings, training sessions, and continuous learning opportunities.

Job Requirement

• Diploma or equivalent qualifications in any fields of study.
• At least 1 to 2 years of relevant working experience in healthcare, hospitality or customer service industry will be advantageous.
• Good interpersonal skills and self-driven.
• Able to work well in a team and work independently.
• Computer literate.
• Able to converse in Mandarin will have added advantage (to liaise with Mandarin speaking associates).
• Able to commit 5.5 days’ work week.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, or spa setting is preferred.
• Passion for TCM or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

As an eCommerce Executive, you will play a vital role in supporting our online sales and marketing efforts. You will assist in managing our eCommerce platform, ensuring smooth operations, and enhancing the overall customer experience. You will spend 70% of your time on creative operations, 30% on data analytics across 3 brands across SEA.

Responsibilities:

1. Product Listing Management:Assist in creating briefs for new product launches images, product descriptions, ensuring accuracy and consistency.
   
2. Platform Management:Oversee the operations and performance of the eCommerce platform - ensuring functionality, usability, and an optimal customer experience.
   Collaborate with affiliate teams to optimize product pages, including images, descriptions, and keywords.
   Analyze user experience data, identify areas for improvement, and implement initiatives to enhance the online shopping experience and smooth checkout processes.
   Effectively communicate issues and/or delays to key stakeholders
   
3. Campaign Support:Assist in creating briefs for online promotional campaigns
   Review eCommerce site performance and recommend optimization plans
   Aid in the execution of online promotional campaigns such as sales & KPIs recording
   Conduct competitive and market analysis
   
4. Analytics and Reporting:Assist in analyzing eCommerce performance metrics, generate reports, and provide insights to optimize sales and marketing strategies.

• You will work closely with cross-functional teams including design agencies, affiliates & regional teams to ensure alignment and successful execution of eCommerce initiatives.
• You will manage project timeline & progresses, adjust schedules as necessary to ensure timely completion.

Requirements:

• Bachelor's degree in Business, Marketing, or related field preferred.
• Experience in eCommerce operations, preferably in the beauty or retail industry.
• Experience in Lazada store operations a plus
• Excellent communication skills, both written and verbal.
• Strong analytical skills with the ability to interpret data and make recommendations.
• Detail-oriented with a focus on accuracy and quality.
• Excellent communication, negotiation, and problem-solving abilities.
• Strategic thinker with a data-driven and results-oriented approach.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

MAIN ROLES

• Provide clinical support to our dentists and operations team as and when needed.
• Provide four-handed dental assistance to our clinicians when delivering dental treatment
• Maintain hygiene and sterility standards of instruments, equipment, and materials
• Manage dental material stock inventory
• Provide basic dental laboratory support eg casting of impressions etc
• Provide administrative support to the team.
• Answer phone calls, attend to inquiries and feedback on dental services and provide good customer service

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Company Overview:
Mediwhale is an innovative healthcare startup at the forefront of integrating artificial intelligence and non-invasive systemic disease risk assessment to advance medical research and patient care. Our focus is on cutting-edge developments in retinal biomarkers, systemic diseases, and leveraging AI/deep learning for clinical applications. We are seeking a highly motivated and adaptable Medical Affairs Associate to join our dynamic team.

Position Overview:
The Medical Affairs Associate will play a critical role in project management, ensuring smooth coordination and communication across various stakeholders, including Key Opinion Leaders (KOLs) in the US, Korea, and Europe. This role is ideal for a junior doctor with a solid foundation in retinal biomarkers, the link between retinal signs and systemic diseases, a basic understanding of AI and deep learning, and a strong desire to learn and grow in a fast-paced startup environment.

Key Responsibilities:

1. Project Management:Coordinate and manage medical affairs projects, ensuring timely progress and successful completion.
   Set up, maintain, and document regular meetings with KOLs and other key stakeholders across different regions (US, Korea, Europe).
   Track project timelines, deliverables, and ensure alignment with the company’s strategic goals.
   Experience with project management tools like Excel, Slack etc.
   
2. Stakeholder Engagement:Build and maintain strong relationships with KOLs, research partners, and other stakeholders.
   Facilitate effective communication between internal teams and external stakeholders to ensure project alignment.
   
3. Medical Expertise:Apply foundational knowledge of retinal diseases, systemic diseases, and the connection between retinal signs and systemic conditions to support ongoing research and development efforts.
   Assist in the review and analysis of clinical data, reports, and publications.
   
4. Regulatory Support:Assist in reviewing and preparing regulatory documents in compliance with relevant guidelines.
   Support the regulatory team by providing medical insights and ensuring accuracy in documentation.
   
5. AI & Deep Learning:Utilize a basic understanding of AI and deep learning to contribute to discussions on the integration of these technologies in medical research.
   Stay updated on the latest developments in AI as it relates to healthcare, retinal diseases, and systemic conditions.
   
6. Learning & Development:Demonstrate a strong willingness to learn new concepts, tools, and technologies relevant to the role.
   Participate in training sessions, conferences, and other educational opportunities to enhance your expertise.
   

Requirements:

• Education: Medical degree (MD/MBBS or equivalent)
• Experience:Strong foundational knowledge of retinal diseases, biomarkers, and systemic diseases.
  Understanding of the link between retinal signs and systemic conditions.
  Basic understanding of AI and deep learning concepts.
  Experience in project management or a similar role in a clinical or research setting is a plus but not required.
  Experience with statistical tools (STATA, R, Python) and publications is a bonus but not required.

Job Responsibilities

Sales

• Achieve monthly sales targets through exceptional customer service, without hard selling.
• Identify and convert sales opportunities to drive clinic growth.
• Participate in promotional activities and contribute to marketing strategies.

Compliance and Quality Assurance

• Adhere to all clinic policies, procedures, and regulatory requirements.
• Ensure proper handling, packaging, and labeling of medications.
• Contribute to maintaining a safe and hygienic clinic environment.

Patient Care

• Build strong patient relationships through personalized care and follow-up.
• Monitor patient progress and adjust treatment plans in collaboration with physicians.
• Conduct tech-enhanced therapies to improve patient health and wellness.
• Educate patients on treatment plans, products, and services.

Clinic Operations Support (Rotating work within the team)

• Efficiently manage patient appointments and registrations.
• Handle patient inquiries with professionalism and empathy.
• Perform cashiering duties and manage financial transactions.
• Maintain accurate and detailed patient records.
• Train and mentor junior staff on sales, customer service, and clinical procedures.
• Support clinic operations with various administrative tasks.

Job Requirements

• Minimum 5 years of sales experience in the healthcare or wellness industry.
• Proven track record of achieving sales targets and exceeding customer expectations.
• In-depth knowledge of operations and patient care processes.
• Strong leadership and interpersonal skills to manage and motivate a team.
• Excellent communication and presentation skills.
• Proficiency in relevant beauty and wellness qualifications (CIDESCO, CIBTAC, WSQ, ITEC, etc.) preferred.
• Bilingual proficiency required.
• Passionate about the healthcare industry and committed to delivering exceptional patient care.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

Position: Marketing Executive (Beauty Industry)

• Working Hour: 5.5 days, Mon to Fri (10am – 7pm), Sat (10am - 3pm)
• Salary range: $2,500 - $3,200
• Location: Orchard

Requirement:

• Digital marketing related certificates /diploma.

Responsibilities:

• Content creation and management of clinic social media (IG, FB)
• Basic in-app photo and video editing for social media
• Able to work with external marketing vendors
• Management of customer reviews (Google etc)

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Overseeing all OTX channel activities in Singapore and supporting regional expansion efforts in the pharmacy and optical (P&O) channels.
• To ensure the successful execution of projects, track performance against KPIs, and drive growth in pharmacy and optical channels.
• Project Management: Manage all OTX projects in Singapore, ensuring timely and successful execution. Assist in the planning, execution, and tracking of OTX activities, including completion of documents for internal approval and monitoring of activity milestones.
• Activity Tracking: Monitor and track the implementation of activities, ensuring alignment with project timelines and objectives. Prepare timeline chart on planned projects. Update activity status on a regular basis
• Performance Monitoring: Evaluate the performance of activities against established KPIs, providing regular reports and insights to stakeholders.
• Compliance and Document Management: Ensure all OTX activities comply with regulatory requirements and company policies. Prepare and maintain documentation related to OTX campaigns, including contracts, invoices, and expense reports. Safekeep and monitor contracts related to OTX activities, such as service agreements of HCPs and contracts from vendors, etc.
• Proposed OTX activities include YouTube ads and TikTok account setup, increasing in-store displays (topshelf and hangsell), gift-with-purchase bundling in pharmacies, and a Company Story feature on e-commerce platform.

Requirements

• Experience in the pharmacy, opticians and optometrists space is an advantage.
• Experience in digital media (digital advertising, SEO and social media). If he/she has the experience with e-commerce is an advantage.
• Strong analytical skills with the ability to track and measure performance against KPIs.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities effectively.
• Project management, performance tracking and analysis, strong interpersonal and communication skills, detail-oriented and highly organized.
• I year contract with full benefits (21 days annual leave, medical + completion bonus), transport claimable, MNC.
• Job Reference: L3Y3X53V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Marketing Executive (Beauty Industry)

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,500 - $3,200
Location: Orchard

Responsibilities:

• Content creation and management of clinic social media (IG, FB)
• Basic in-app photo and video editing for social media
• Able to work with external marketing vendors
• Management of customer reviews (Google etc)

Requirement:

• Digital marketing related certificates / diploma

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Product Development and Management Executive

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.
• Preferably with some experience in product development/ management in the dietary supplement and health food industry.
• Product/ project management experience; planning & time management experience.
• Travelling is expected.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Marketing Executive (Beauty Industry)

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,500 - $3,200
Location: Orchard

Responsibilities:

• Content creation and management of clinic social media (IG, FB)
• Basic in-app photo and video editing for social media
• Able to work with external marketing vendors
• Management of customer reviews (Google etc)

Requirement:

• Digital marketing related certificates / diploma

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Position title: Product Development and Management Executive
• Working location: Pasir Panjang Road
• Working Days: 5 days work
• Working hours : 9am - 6pm
• Salary Range: $3500 to $4200

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Food Science, Pharmaceutical Science or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

Marketing Executive (Beauty Industry)

Working Hour: 5.5 days, Mon to Fri (10am – 7pm), Sat (10am - 3pm)
Salary range: $2,500 - $3,200
Location: Orchard

Responsibilities:

• Content creation and management of clinic social media (IG, FB)
• Basic in-app photo and video editing for social media
• Able to work with external marketing vendors
• Management of customer reviews (Google etc)

Requirement:

• Digital marketing related certificates /diploma.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Marketing Executive (Beauty Industry)

Working Hour: 5.5 days, Mon to Fri (10am – 7pm), Sat (10am - 3pm)
Salary range: $2,500 - $3,200
Location: Orchard

Responsibilities:

• Content creation and management of clinic social media (IG, FB)
• Basic in-app photo and video editing for social media
• Able to work with external marketing vendors
• Management of customer reviews (Google etc)

Requirement:

• Digital marketing related certificates /diploma.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279