Service Coordinator & Customer Service Specialist (m/f/d)
Full-time
Others
Germany > Hesse : Helfman...
8 months ago
JOB DESCRIPTION:ABOUT ABBOTT Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re.....
JOB DESCRIPTION:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
Career development with an international company where you can grow the career you dream of
An attractive benefits package
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fast-growing crisis independent industry
To become part of a dynamic, highly educated, highly skilled, and motivated team
Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
Multi-national environment, where we foster the development of our talents within the enterprise
Abbott Medical GmbH in Eschborn is looking for a
Service Coordinator & Customer Service Specialist (m/f/d)
PURPOSE OF THE ROLE
Coordinate and plan the daily service activities for Capital Equipment Electrophysiology. Be the link between internal and external customers and the field service team. Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The service team is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott’s product portfolio in compliance with abott Business code of conduct, Regulatory and Quality policies and procedures.
ROLES & RESPONSIBILITIES
- Be the Front-office key contact person for Capital Equipment. Handling incoming calls by phone and E-mail for external and internal customers. Performs administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary
- Managing order processing for all servicing related activities
- Backorder monitoring
- Close cooperation with Supply Planning BrusselsResponsible for planning the DACH & BENELUX Capital Equipment team members for optimal scheduling of field interventions
- Co-ordinate non-planned service visits and repairs (Break/fix):
- Assign Work Orders and schedule dispatch of Field Service personnel
- Manage break/fix parts orders and follow-up on delivery
- Coordinate and manage planned service activities:
- Create Cases and create Work Orders
- Assign Work Orders and schedule dispatch of Field Service personnel
- Manage installation parts and follow up on delivery
- Coordination of installation dates
- Creating intervention lists supporting pro-active scheduling for appointments and preventive maintenance for the Capital Install Base
- Assist in administrative follow-up and documenting field service interventions per QA (Quality) system requirements
- Invoicing all type of Capital Equipment orders including service contracts
- Update and maintain install base including device location
- Archiving service records from Field Service personal
- Uploading and archiving service records from 3rd party service providers
- Assist in Capital Equipment customer service tasks:
- Enter service parts orders into SAP
- Work closely with the Capital equipment back office team
- Follow-up of the acceptance agreements and monthly reporting to finance and sales
- Consignment count checking
- Coordination of 3rd party invoices
EDUCATION & COMPETENCIES
- A bachelor’s degree in Business Administration or equivalent by experience is desired
- In addition, minimum of four plus years of progressively more responsible business administrative experience is required.
- Previous experience in scheduling tasks and people by using any kind scheduling software is desired
- Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs
- Knowledge of warehouse executions is a plus
- Experience working in a broader enterprise/cross-division business unit model preferred
- Ability to work in a highly matrixed and geographically diverse business environment
- English is a must, any additional European languages is a plus
- Computer skills : MSOffice, SAP, Salesforce.com… is desired
- Requires occasional lifting of products and material related to handling in the Warehouse and the Technical Repair Center
- Ability to be flexible and respond to situations at short notice
- Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment
- Ability to travel approximately 10%, including internationally
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
EP Electrophysiology
LOCATION:
Germany > Hesse : Helfmann - Park 7
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 10 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
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