Licensure or other certifications: Active Registry or Certification as a Medical Assistant required. Current BLS certification required or must be obtained within 30 days of hire.

Educational Requirements: High School Diploma or GED

Minimum Experience:

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience: One (1) to two (2) years related experience preferred. Experience as lab tech or with radiology equipment preferred.

Other:

Clerical and clinical

Performs the initial patient assessments documents any findings. Documents nursing intervention and implements physicians’ orders.

Establishes immediate plans of care for patients in collaboration with physician, documents referrals on patient’s chart and log book.

Correctly administers and documents medication regime.

Correctly identifies and implements infection control processes.

Performs radiological or lab procedures (if verified as part of employee's minimum experience and credentials).

Provides radiation protection in accordance with prescribed safety standards.

Provides x-ray reports to physician.

Documents QA controls and maintenance on x-ray equipment.

Documents lab and radiology results.

Answers telephones and assists patients, triaging calls as necessary.

Files patient charts.

Records daily visits and charges accurately.

As needed per clinic, orientation and guidance to perform x-rays.

Weight Lifted: Up to 50 lbs, Occasionally 0-30%

of time

Weight Carried: Up to 20 lbs, Occasionally 0-30%

of time

Vision: Moderate, Frequently 31-65% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Frequently 31-65%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Licensure or other certifications: Current Georgia Certified Nursing Assistant licensure.

Educational Requirements:

Minimum Experience:

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience: One (1) year of nursing assistant-related experience. 

Other:

Basic nursing assistant skills

Basic mathematical abilities

Knowledge of emergency procedures

Demonstrates techniques of therapeutic communication and explains procedure regarding care to be provided to patient prior to start of procedure

Demonstrates commitment and willingness to follow supervisory guidelines and work as part of a team

Makes care rounds and reports pertinent information as appropriate. Takes vitals and tube feeding.

Provides personal care such as bathing, shampoo, nail care, mouth care, as directed by the patient's plan of care in accordance with service procedures and assists patient's with necessary self help skills, leaving the patient's immediate environment neat and clean.

Utilizes proper body mechanics, provides for positioning, mobility, or comfort needs. Contributes to patient safety and reports potential problems/concepts to the Patient Care Manager/RN/Therapist.

Ensures resident equipment is accessible to resident (i.e., call bell, water pitcher, assistive devices).

Ensures resident activity and other worksheets are completed appropriately.

Stores equipment and supplies in compliance with policies and procedures.

Reports all complaints and grievances made by patient or family members to charge nurse, ADON, DON, or Administrator.

Responsible for storing resident’s personal items properly.

Assist in washing resident’s clothes.

Run errands to other departments to deliver or pick-up items, if requested.

May assist with housekeeping duties such as cleaning tables, refrigerator.

Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

Vision: Moderate, Constantly 66-100% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Occasionally 0-30%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Fingering

Licensure or other certifications: Valid Class C drivers license.

Educational Requirements: High School Diploma or GED

Minimum Experience: Experience working with people in a healthcare environment. Must be 21 years of age as a requirement of NGHS vehicle insurance carrier.

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience:

Other:

Ability to work with people under stress

Good Driving Record: Must have less than two moving violations in the past three years on Motor Vehicle Report

Must be a competent vehicle operator  

Familiarity with common roads and landmarks in the normal operating territory

Uses the pager, portable and mobile two-way radio system

Maintains certification in CPR, first aid, and vehicle operation

Maintains the transport vehicle in a condition suitable for transportation of sick or injured patients and is prepared to promptly respond to the patient’s location.

Ensuring the vehicle is cleaned, fueled, and fully stocked.

Maintains a monthly acceptable Road Safety score.

Uses appropriate safety measures when operating vehicle including abiding to all departmental policies and procedures.

Uses proper lifting techniques and informs patients prior to movements that may startle them.

Ensures that the patient is protected from the weather while outside of the vehicle or buildings.

Properly secures the patients to the stretcher or wheeled chair and the stretcher or wheeled chair to the vehicle.

Keeps an accurate trip sheet on every transport that includes times and mileages.

Completes a vehicle inspection sheet before each shift to verify that the vehicle is prepared to transport patients.

Completes any billing sheets required to obtain reimbursement for the transport.

Weight Lifted: Up to 100 lbs, Frequently 31-65% of time

Weight Carried: Up to 100 lbs, Frequently 31-65% of time

Vision: Moderate, Frequently 31-65% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Frequently 31-65%

Intensity of Work: Frequently 31-65%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Licensure or other certifications: Currently licensed as an LPN in the State of Georgia. Current BLS certification required or must be obtained within 30 days of hire. 

Educational Requirements: High School Diploma or GED

Minimum Experience:

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience: Minimum of two (2) years experience.

Other:

Current Basic Life Support certification

Successful completion of nursing skills checklist

Assesses the patient’s physical and emotional needs and provides appropriate care and intervention.

Performs the initial assessment upon patient’s arrival and develops a plan of care in collaboration with the Physician.

Performs ongoing assessment and communicates assessment and plan of care through written documentation and verbal reports.

Documents nursing interventions and implements Physician’s orders in a timely manner.

Correctly administers and documents medication regime.  

Identifies and implements infection control and safety practices.

Organizes patient care and demonstrates ability to set priorities by addressing acute needs first and implementing Physicians’ orders within appropriate time frame.  

Serves as clinical resource for MOA’s and other non-licensed staff.

Complies with network drills, CPR requirements, and any other network or health system requirements.

Maintains current skills checklist and assist with performing skills checklist on other employees.

Complies a minimum of six hours continuing education within review year.  

Serves as preceptor to nursing students or new nursing staff members or staff members needing to cross train to learn basic nursing duties.  

Cross trains if necessary to perform basic radiological and laboratory functions.  

Conducts at least one clinically related in-service for center staff during review year.  

Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Frequently 31-65% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Occasionally 0-30%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Fingering

Licensure or other certifications: Current license holder of the Georgia Board

Educational Requirements: Bachelors Degree, Graduate of an approved school for a Physical Therapy

Minimum Experience:

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience: One (1) year of Internship

Other:

Has skills as determined by accredited educational institutes requirements to provide patient care that meets developmental needs across the life span

Provides cost-effective and high quality care to patients served. Establishes a plan of care consistent with the medical findings and Physician orders. Thoroughly evaluates, monitors, and reassesses all patients on a timely basis as evidenced by appropriate documentation. Coordinates all patient care and demonstrates consistent clinical competencies. Documents treatment procedures within the appropriate professional standards of practice and in compliance with department and third party payors guidelines. Accomplishes good clinical outcomes (using national benchmarks and comparing to others in the same service area) and designs proactive discharge plans utilizing a team approach as demonstrated by cost management of patient stay and utilization for outside resources.  

Contributes to the effective operation of the department. Consistently meets and exceeds department productivity standards (monthly average). Demonstrates good time management and organizational skills to minimize patient waiting time, and improve efficiency. Peer, Physician, and patient feedback positive and Manager observation positive.

Communicates effectively and demonstrates good customer service and interpersonal skills. Consistently initiates positive and professional communication with medical and department staff as evidenced by peer review and observation. Demonstrates flexibility by pro-actively resolving conflicts, scheduling problems, and completing assignments in a timely manner. Exhibits effective team work and interdisciplinary team building skills as evidenced by Manager observation, peer review, and other departments feedback, i.e. nursing. The Therapist has a direct positive influence on the organization’s efforts to improve customer service (i.e. offers to assist patients, families and visitors, maintains a positive demeanor, facilitates a positive perception of NGHS and The Rehabilitation Institute, etc.).

Completes other duties and assignments assigned by the Manager in a timely manner.

Weight Lifted: Up to 50 lbs, Frequently 31-65% of time

Weight Carried: Up to 20 lbs, Frequently 31-65% of time

Vision: Moderate, Frequently 31-65%

Kneeling/Stooping/Bending: Occasionally 0-30%

Standing/Walking: Occasionally 0-30%

Pushing/Pulling: Frequently 31-65%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Licensure or other certifications: Current BLS certification required or must be obtained within 30 days of hire. 

Educational Requirements: Bachelors Degree

Minimum Experience: Experience in Financial Management, Quality Improvement, Project Management and Program Development required. Previous supervisory experience managing Human Resource issues, particularly change management and labor relations required.

Other: Bachelor's Degree is required plus a minimum of seven (7) years of progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing. A minimum of three (3) years healthcare supervisory or management experience. Equivalent combination of education and work experience may be considered in lieu of bachelors degree. Ambulatory care management experience strongly preferred. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with providers, staff, and patients in a complex environment. 

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience:

Other:

Knowledge of medical practices, terminology and reimbursement policies 

Excellent verbal and demonstrated written communication skills

Excellent analytical and problem-solving skills

Demonstrated ability to supervise operations and/or customer service

Daily Operations. Maintains clinic schedules for all clinical providers, across all assigned locations. Develops, changes, maintains and updates provider scheduling templates within the practice management system. Develops, monitors and maintains procedures for patient reception, appointments and cancellations and traffic flow in order to ensure consistently prompt, effective service to patients and visitors. Functions at the reception desk performing all functions of MOA level staff on a short-term basis for illness, personal emergencies and vacations. Monitors telephone systems within the practice; supervising staff phone encounters.

Patient Relations. Provides customer service, solves basic patient complaints, trains and supervises staff on customer service skills. Differentiates patient complaints from risk management issues and elevated RM issues appropriately. Completion of Variance Reports. Demonstrated advanced customer recovery skills. Addresses significant customer concerns in an articulate and diplomatic manner both verbally and in writing.

Provider Relations. Assists providers in managing patient schedules through the practice management system. Interacts with providers on day-to-day operational issues affecting practice. Produces and/or reviews an array of data to track provider activities (e.g.: productivity, compliance with regulatory requirements, etc.) Participates in the credentialing process for new providers.  

Supervision. Supervises daily activities of all practice staff involved with administrative functions (registration, new patient coordination, appointment and surgery scheduling, authorization, etc.), and all clinical staff involved in patient care activities. Responsible for assuring thorough orientation and training of all staff, often using or creating materials and orientation plans. Participates in maintaining thorough, accurate and current training materials and programs.

Performance Review, Counseling & Coaching. Provides regular feedback on employee performance. Completes employee evaluations. Establishes performance improvement plans with employees. Drafts counseling memos and recommends and/or initiates disciplinary action when needed.

Recruitment & Hiring. Processes PRC forms for new and replacement positions using existing job description.  May also work with HR to revise and update job descriptions to reflect current job duties. Conducts and/or participates in interview process. Screens resumes to select interview candidates. Interviews job candidates and may select candidates for final round of interviews with physician leaders and/or Administrative Director. Makes hiring decisions.

Facilities Management & Safety Regulations. Assures compliance with specified regulatory requirements using established policies and procedures. Provides staff with training and training materials on Safety requirements. Responsible for assuring practice performs well in safety rounds. Establishes plans for improvement to rectify deficiencies.

Information Technology. Ensures appropriate training and certification of staff in use if all applicable IT systems and applications. Ensures proper training for staff and monitoring of patient privacy requirements in the in the use of IT systems (electronic, telephonic, etc.) Assures compliance with specified regulatory requirements using established policies and procedures. Establishes plans for improvement to rectify deficiencies.

Health Information Management. Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements with respect to release of patient information, etc. Ensures appropriate training, certification and access control of staff in use all clinical data and repository systems.

Revenue Management. Performs revenue management functions for the practice, including developing a system for timely and accurate charge capture. Prepares or supervises preparation of encounter forms for batching or unit based charge entry (if applicable). Maintains log of missing encounter forms for follow-up and reconciliation. Follows up with providers for missing or incomplete encounter forms/charges/incomplete notes. Identifies common registration errors and acts proactively to reduce occurrence. Reviews rejection reports. Works with CBO to identify opportunities for improvement. Acts as practice depositor or delegates this duty. Supervises cash collection activities at front desk. Audits cash handling procedures. Monitors co-pay collection against expected collections. Works with CBO to identify changes/corrections to encounter forms, such as annual HCPCS/CPT/ICD-10 changes. May identify opportunities for improved format and/or revenue collection. Utilizes Epic system report functions. Understands research billing requirements and assures correct billing to accounts.

Budget & Expense Management. Investigates expense variances. May provide input into direct expense projections. Maintains purchasing log, works with accounts payable, accounts receivable, and purchase orders. Has signature authority for approving accounts payable.

Equipment & Furniture. Flags items for repair and reports safety issues. Orders equipment and maintains office supplies for the functionality of the office. Manages equipment maintenance agreements assuring vendor compliance with service standards.

Cleanliness, Appearance, & General Maintenance. Responsible for significant facilities and compliance of direct reports to basic standards, (i.e.: offices, waiting area). Works with facilities management and environmental services to ensure ongoing facility maintenance. May oversee limited facility renovation projects.

Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Occasionally 0-30% of time

Kneeling/Stooping/Bending: Occasionally 0-30%

Standing/Walking: Occasionally 0-30%

Pushing/Pulling: Occasionally 0-30%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Licensure or other certifications: Active Registry or Certification as a Medical Assistant required. Current BLS certification required or must be obtained within 30 days of hire. 

Educational Requirements: High School Diploma or GED

Minimum Experience:

Other:

Preferred Licensure or other certifications:

Preferred Educational Requirements:

Preferred Experience: One (1) to two (2) years related experience. Experience as lab tech or with radiology equipment.

Other:

Clerical and clinical

Performs the initial patient assessments documents any findings. Documents nursing intervention and implements physicians’ orders

Establishes immediate plans of care for patients in collaboration with physician, documents referrals on patient’s chart and log book.

Correctly administers and documents medication regime.

Correctly identifies and implements infection control processes.

Performs radiological or lab procedures (if verified as part of employee's minimum experience and credentials).

Provides radiation protection in accordance with prescribed safety standards.

Provides x-ray reports to physician.

Documents QA controls and maintenance on x-ray equipment.

Documents lab and radiology results

Answers telephones and assists patients, triaging calls as necessary.

Files patient charts.

Records daily visits and charges accurately.

Lead Responsibilities: Monitors patient flow and the initiation process for establishing patient information, assisting as needed to achieve a smooth efficient operation. Help to ensure the financial success of the practice by adhering to the center's established operational budget. Serves as a preceptor to all new staff level personnel. Ensures all clinical staff are in-service on any new equipment or procedures performed in the office. Monitors inventory needs based on set levels of need. Monitors storage of all inventory, ensuring all supplies are maintained in a neat and orderly manner. Processes orders for medications and supplies in a timely manner. Receives incoming supplies and verifies for completeness. Assist Practice Administrator with resolving any patient care issues or patient complaints. Verifies accuracy of each employee’s time by comparing actual to detail as distribution payroll reports are received. Monitors clinic repair needs, submits work order. Assist Practice Administrator with maintaining petty cash fund as needed. Organizes monthly invoices for Practice Administrator to approve, then sends approved invoices to accounts payable for payment. Communicates employee issues with the Practice Administrator, resolves issues according to process established. Assists Practice Administrator with employee job performance evaluations by providing feedback on the performance of all clinical staff. Coordinates duties and needs of the clinic in conjunction with Practice Administrator to ensure an efficient and effective operation. On an as needed basis, assist with monthly staff work schedules, assigns and monitors staff lunch/break schedules, and orders supplies using Lawson or PSS ordering systems.

Weight Lifted: Up to 50 lbs, Occasionally 0-30% of time

Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

Vision: Moderate, Frequently 31-65% of time

Kneeling/Stooping/Bending: Frequently 31-65%

Standing/Walking: Frequently 31-65%

Pushing/Pulling: Frequently 31-65%

Intensity of Work: Occasionally 0-30%

Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving