When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We are currently recruiting for a Night Manager to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.
Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 along with our One Square Restaurant and bar.
Our ideal candidate will have a passion for delivering great service in a professional manner and be able to work well under pressure while leading the team and night operation.
This full time role pays a 20% night premium & the shift pattern is 4 days on, 4 days off, working from 7pm to 7am.
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application.
Role:
- Whilst on shift you will be Duty Manager for the hotel
- Supervise the evening Front Desk team and assign specific tasks to manage, organize and oversee the hotel operation during the night.
- Being the first point of contact for any questions & concerns from associates around the daily operation.
- Build strong relationships with all guests and internal customers
- Manage late arrivals, guest enquiries and manage book outs where applicable
- Assist in training new staff members, coach them and monitor their performance
- Thoroughly conversant with all room types, décor and outlook
- Prepare documentation for daily business
- Assist the FOM with project management and carry out any other duties as required
- Ensure that we create memorable experiences for our guests
- Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal.
- Manage and organize group arrivals and departures
- Full awareness of current daily status of Hotel
- Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms.
- Make sure new reservations are set up correctly and cancellations are actioned accordingly
- Maintain the hotel generic email inboxes
- Assist with revenue management tasks such as building rates and packages in Opera PMS
- Ensure all billing instructions are correct and actioned
- Follow Health and Safety procedures; point of contact for emergency situations
- Ensure all internal and external phones calls are responded to and followed up on
- Take In Room Dining orders and liaise with F&B accordingly
- Assist with Concierge requests and ensure public areas are well maintained and looked after
- Run the Night Audit and prepare the End of Day Pack
Requirements:
We are looking for someone who is energetic and self-motivated with a "can do" attitude and who is ready to take the next step on your career path. Ideally you will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred.
Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
- High school diploma required, additional hospitality training preferred.
- Extensive Knowledge of Internet/MS Office applications and related IT preferred.
- Extensive knowledge of Opera PMS
- Marriott experience is a distinct advantage
- Lead and support the team
- To project a pleasant and positive professional image to all contacts at all times
- Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
- Excellent command of English language (verbal and written)
You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.
So why work for the world's largest hospitality company?
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we'll help you grow, and develop you as an individual
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
