At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
This position oversees all laundry operations, to include the coordination of production and the preparation of reports to ensure adequate response to respective hotels needs for Guest Room linen/terry, Food and Beverage linen, employee uniforms and guest valet; adherence to established operational budgetary guidelines and federal, state, and locally mandated safety and environmental regulations. Additional responsibilities include staffing, selecting, hiring, training, scheduling and supervising the personnel within the department.
Essential Functions and Responsibilities
- Maintains appropriate staffing levels through effective forecasting, recruiting, selection, hiring and training 5%
- Establishes procedures for the Laundry/Valet department, designed to ensure efficient operation and delivery of quality product in a timely manner 1%
- Develops/approves all departmental budgets, forecasts and schedules 2%
- Establishes and ensures adherence to all departmental guidelines, policies and procedures2%
- Schedules personnel so as to ensure optimum performance of Laundry/Valet department, monitors daily payroll reports to ensure adherence to established budgetary guidelines for labor expense 4%
- Establishes production schedules designed to meet the requirements of the respective hotel operating departments and monitors activities to ensure that schedules are met 2%
- Oversees supervision of personnel, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources 2%
- Attends meetings as necessary in order to keep up to date on respective hotel related activities/information 4%
- Communicates frequently with hotel Executive Housekeeper/F&B managers/Guest Service manager to obtain information necessary to establish production schedules which address the current needs of the individual properties with regard to linen, terry, employee uniforms and guest valet 3%
- Coordinates inventory control and replacement purchase requisition for all guest room linen/terry, food and beverage linen, and employee uniforms 3%
- Maintains appropriate backup inventories for all guest room/food and beverage linen, terry and employee uniforms 2%
- Communicates pertinent information to supervisors in order to maintain effective operation of the department 5%
- Conducts meetings as required to maintain communications with all department personnel 5%
- Controls chemical purchase and usage so as to maintain acceptable “per pound” production process costs 1%
- Monitors utility usage/rates, adjusts production activities to take advantage of best available rates where possible 0%
- Produces reports relating to employee/equipment productivity, linen and terry usage, damage/discard statistics necessary to evaluate department performance and assist in maintaining operating par stocks for all guest room / F&B; linen, terry and employee uniform inventories 10%
- Maintains preventive maintenance schedules, monitors performance of all recommended/required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimum 3%
- Stays current with regard to changes in technology, and/or operational procedures that effect the operation of the Laundry/ Valet department 3%
- Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards 3%
- Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy 3%
- Determines need for, and conducts appropriate on-going training as required by Loews Hotels corporate training standards 2%
- Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve same 2%
- Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance 1%
- Agility in multi-tasking1%
- Bias toward action1%
- Decisiveness1%
- Other duties as assigned 1%
Supportive Functions and Responsibilities
- Promotes and applies Teamwork skill at all times 6%
- Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance 1%
- Is polite, friendly, and helpful to all guests, management and fellow employees 5%
- Attends all appropriate hotel meetings and training sessions 5%
- Maintains cleanliness and excellent condition of equipment and work area 2%
- Executes emergency procedures in accordance with hotel standards2%
- Complies with required safety regulations and procedures 2%
- Complies with hotel and departmental standards, policies and rules 2%
- Recycles whenever possible 1%
- Remains current with hotel information and changes1%
- Complies with hotel uniform and grooming standards 1%
Qualifications
- Extensive knowledge of modern laundry and dry cleaning equipment operation and production capabilities
- Knowledge of laundry and dry cleaning chemicals, their use and MSDS safety related requirements
- Effective managerial, leadership and organizational skills
- Effective written and verbal and non-verbal communications skills,
- Ability to work flexible schedule to include weekends and holidays
Education:
- High school degree preferred
Experience:
- Three to five years progressive management experience in a modern, full service laundry/dry cleaning operation, within the Hospitality industry or a commercial laundry dealing with hospitality clients
