SSP UK

Duty Manager at M&S, Guildford Station

Pay Rate: £12.22 per hour, regardless of age + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £13.72 per hour.
Shift Pattern: Full Time (37.5 hours
- any 5 out of 7) and Part Time (22.5 hours
- any 3 out of 7) positions available, from 5 am
- 11pm, working flexibly over weekdays, weekends and Bank Holidays
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
- At least one years experience in a similar hospitality or retail role is preferred

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences.





WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- 75% Discount off your meal: Whilst on duty.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.




AS A DUTY MANAGER YOU’LL:

- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Head Chef

Location: Guildford

Salary: £30,000 - £32,000 & a range of excellent employee benefits

Onsite – Monday-Friday

Are you passionate about food?

Sodexo has a great opportunity for you!

We are looking for an experienced Head Chef to join our established team working with our clients based in Guildford.

Joining our team at their site in Surrey, you will lead the delivery and development of the on-site catering including the restaurant, retail and hospitality, drive Innovation and food trends to that of the high street exceed customer expectations, ensuring the quality, efficiency and compliance of all services at all times.

The Head Chef will manage the commercial performance of the catering offer to ensure this remains in line with the agreed budget including management of labour and stock, charging for events & hospitality and control of food margin to ensure that all food is prepared and packaged with due care and attention, particularly in regard to allergen management, calorie management and labelling.

You will take ownership and accountability of all the on-site Sodexo food offers, leading the team to always ensure the quality, efficiency and compliant delivery of the service in line with the agreed budget, act as an ambassador for Sodexo with safety at all times, promoting the message of safety first and a Zero harm culture and identify opportunities for continuous improvement of the Sodexo food offers to maintain/improve efficiency, value and customer satisfaction.

Taking an active role in Sodexo Central Food Platform networks, you will contribute to the continued development of our food offers, talent programmers and systems to deliver high quality, sustainable food offers utilising Sodexo food delivery tools.

About You

Experience and knowledge requirement for this role:

• Previous experience of operating in a senior kitchen management role (Exec Chef/Head Chef/Senior Sous Chef role)
• A passion for exceptional food and service
• Proven experience in leading a kitchen team in a diverse environment with a focus on client and customer service
• Managing a small team delivering customer excellence across Restaurant, Hospitality, Vending and Retail delivering breakfast and lunch and coffee bar services
• Ability to work with typical IT Systems related to food services delivery (production planning tools, stock management systems, allergen management, finance management & reporting, labour management)
• Experience of introducing and promoting new and innovative menu options across all food service lines
• Commercial acumen, strong organisational and problem-solving abilities
• Industry acumen and knowledge of catering developments & innovations
• Flexibility and ability to work on own initiative
• Excellent interpersonal and influencing skills

Qualifications required:

• A third level qualification (HACCP/Culinary Arts/Professional Cookery) or 706 1/2 or equivalent as a minimum
• Professional Chef Level 3/4 or equivalent
• CIEH level 3 or equivalent

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.

In addition, we offer:

• Eligible for Flex benefits (including Private Medical)
• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match
• Life Assurance Coverage

This position will require the successful candidate to undergo BPSS checks (Including DBS, RTW & MOD). Therefore, eligibility is a must.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We are a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

Operations Manager

Holiday Inn Guildford

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Responsibilities:

• Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Managing and developing department heads and staff to ensure efficient and effective operations
• Maximizing revenue streams and controlling costs to meet financial goals
• Ensuring compliance with legal requirements and regulations
• Developing and implementing strategies to improve guest experience and satisfaction
• Handling guest complaints and ensuring prompt resolution
• Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
• Participating in the development and implementation of hotel policies and procedures
• Developing and implementing crisis management plans and protocols

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience as a hotel operations manager or in a similar role
• Strong leadership and management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
• Strong financial management skills with the ability to maximize revenue and control costs
• Strong knowledge of hotel operations and industry trends
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to work flexible hours including nights, weekends, and holidays
• Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

The Holiday Inn Guildford Hotel is conveniently located less than two miles from the heart of Guildford, with a quick 10-minute drive to reach the city center. Guildford station is around a mile away, with a 30-minute train journey to London.

Our hotel boasts 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

able to manage kitchen. You will have the required level of skills and knowledge for preparing, cooking and finishing complex made to order regional Indian and Nepalese dishes using fresh ingredients and traditional cooking methods. You will be required to prepare complex marinades, concentrated stock, herb & spice blends, and ingredient fusions.

You will also be involved in planning of seasonal dishes and specials in addition to our established menus. You will work in conjunction with Director. You will also be training supervising junior chefs, further duties will include monitoring and management of food waste, dealing with suppliers, rotation quality checks, implementing and ensuring compliance of hygiene and health & safety guidelines. You will also regulate and monitor food temperatures, and assist in cost analysis and review, and preparing reports and schedules, performing key duties as assigned.