Total 2 customer service job vacancies in F&B / Tourism / Hospitality category in Otsuka, Tokyo

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. 

The role of Manager, Analytic & Insight within Retail Measurement Service (RMS) organization is enabling the RMS business and clients to meet critical business needs: client satisfactions and financial objectives, by:

• Conducting advanced issue-based analyses (able to incorporate multi-account data sets, integrate solutions across Practice Areas and macro view), deliver proactive insights, and build effective analytical presentations. 
• Lead delivery of impactful and actionable client presentations for key accounts.
• Guide the team in anticipating key client issues and regularly offers suggestions on how our data can help. 
• Ensure reports required are delivered on time and on quality for all assigned accounts in the team.
• Develop a high performing team environment by coaching team members and by removing barriers that derails the team in delivering on their work.
• Proactively identifying potential opportunities based on client discussions and needs and discuss with Sales team to propose to client.
• Proactively initiating the conversation for improvements, working closely with Sales team and Client Service team and leading process improvement initiatives that results to better client servicing and/or internal processes in the team.
• Having the ability to form strong internal relationships (such as regional hub, commercial team, operation team, etc., both local and global) and network in order to have more opportunities to collaborate.
• Working closely with commercial team in defining service level and analytical priorities.
• Acting as role model for NIQ values in terms of openness to share and collaborate, working with integrity and being an engaged employee.
• Being able to lead company activities and projects proactively, and able to encourage involvement & participation from the team.

Overview:

We are seeking a motivated and talented Partner & Customer Marketing Specialist to join our team. The ideal candidate will be responsible for developing and executing marketing strategies to drive growth and maximize mutual value from our partnerships. This role requires a proactive individual with a keen understanding of marketing techniques and a strong ability to collaborate with both internal and external stakeholders. This is a new position in the rapid growing environment, reporting to Marketing Director in Japan as a member of APJME&A marketing team.

Responsibilities:

• Develop and execute marketing strategies in collaboration with partners to drive mutual business growth and achieve shared objectives.
• Build and nurture relationships with key partners, ensuring alignment of marketing goals and identifying opportunities for joint marketing initiatives.
• Create and execute integrated marketing campaigns targeted towards net new prospect and install base accounts, and measure the impact on pipeline.
• Coordinate marketing activities, including events, webinars, co-branded campaigns, and other initiatives, to increase customer engagement and drive revenue.
• Analyze and report on the performance of partner and customer marketing programs, providing insights and recommendations for continuous improvement.
• Stay updated on industry trends, competitor activities, and market changes to identify new and innovative approaches to customer and partner marketing.