Total 3 job vacancies by AWD online

Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

Candidates will need to be available on a Full-Time, Permanent basis.


SALARY: Competitive

LOCATION: Central London (Holborn / Russell Square)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation


JOB OVERVIEW

We have a fantastic new job opportunity for a Full-Time Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner.

Working as the Hotel Receptionist / Customer Service Front of House you will manage all incoming reservation enquiries and escalate to the appropriate team member when required. You will also carry out a range of administrative tasks such as updating the room statuses on the system, send end-of-day reports to the Head Office and update guest records.

As the Hotel Receptionist / Customer Service Front of House you will be extremely personable with excellent customer service skills and a helpful, friendly manner.


DUTIES

Your duties and responsibilities as Hotel Receptionist / Customer Service Front of House include:

• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities

• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner

• Answer customer enquiries politely and efficiently

• File and keep all guest registration records secure and confidential

• Update guest records in the PMS system

• Update room statuses on the system

• Ensure all messages and correspondence are passed to guests or the relevant department

• Check and send End-of-Day reports to Head Office daily

• Report any problems with the End-of-Day reports to the Shift-leader or Reception Manager

• To be fully conversant with all telephone and switchboard equipment

• Keep record and be familiar with all extension numbers in the Hotel

• Answer all internal and external telephone calls received at reception within three rings

• Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs

• Ensure all room moves are dealt with and recorded efficiently

• Be aware of guests’ special requirements and communicate them to relevant departments

• Identify returning and regular clients and make sure their special requirements are met

• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing

• Ensure all bills and room charges are posted correctly

• Ensure correct amount of payment is charged to the guest

• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager

• Send all bills of departed guests to Head Office

• Make sure ledger bills are printed with the correct details, including guest title, name, company name, company address, reference number, purchase order number, itemised charges and VAT breakdown, and any other details specified in the correspondence

• Ensure to check desk folios on a regular basis

• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection

• Perform credit check for all in-house guests at least once per shift and inform the Reception Manager/Front of House manager of any issues

• Take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent

• Promote and upsell the Hotel facilities aiming to maximise occupancy and revenue

• Be fully conversant with the rate structure and current promotions

• Enter correctly all reservation details into the system

• Be fully conversant with hotel and in-room facilities as well as local attractions, transport routes etc. in order to be able to answer any related customer enquiries

• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

• Observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12603

Full Time, Permanent Customer Service and Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Bar Manager with relevant F&B experience at management level in a high turnover site, who has excellent team leadership / supervisory skills and has an understanding of stock control and EPOS systems is required for a well-established and prestigious private members club based in South West London.


SALARY: Up to £35,000 per annum + Benefits (see below)

LOCATION: South West London – candidates must live within a commutable distance of London SW15

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 hours per week on a rota basis to include weekends and evenings


JOB OVERVIEW

We have a fantastic new job opportunity for a Bar Manager with relevant F&B experience at management level in a high turnover site, who has excellent team leadership / supervisory skills and has an understanding of stock control and EPOS systems.

Working as a Bar Manager your purpose will be the management, control and development of the Bar at the Club.

As a Bar Manager you will manage the bar team to include recruitment, performance management, training and development of staff, and the maintenance of high service delivery standards.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as Bar Manager will include:

• Manage the operation of the Club bars and restaurant to ensure that the agreed operational and service standards are maintained

• Management of the liquor stock, ordering, stock rotation and the monthly stock takes

• Cellar management – to liaise with breweries & suppliers to ensure the cellar is maintained, and equipment is up to date & the ordering of gas for the draught system

• Create incentive schemes to engage the team to deliver the required standards of service and to deliver special promotions

• Recruitment, induction, and training of the bar team

• Ensure that the highest standards of service and care to Members and guests are provided by improving and maintaining the ‘8 Steps of Service’ standard of bar & restaurant service

• Implementation and management of processes relating to cash control at the Club and the management of the EPOS system in relation to the bar activities

• Development and innovation of offers throughout the Club to meet the needs and demands of the membership

• Ensure the Club always meets Health and Safety and Food Safety Management requirements

• Assist with the set-up and management of functions

• Liaise with Kitchen and FOH teams to maintain good relationships and quality control

• Attend daily briefings and weekly sheets meetings


CANDIDATE REQUIREMENTS

Whilst full training will be given, the ideal candidate will possess the following qualifications and competencies:

• Varied experience at management level, in similar high profile, high turnover sites

• Experience of managing all aspects of staff; including permanent, casual and seasonal staff contracts

• Exceptional customer care skills including respecting internal and external customers

• Intermediate food and hygiene qualifications and Level 3 food safety and able to demonstrate an in-depth knowledge of both Health and Safety and hygiene

• Understanding of stock control and EPOS systems

• Excellent communicator, both verbal and written

• Can deal with complaints where appropriate and refer these to the bar manager or senior managers when necessary

• Calm under pressure and a positive attitude at all times

• A particular attention to detail at all times

• Proven ability to motivate and manage a large team


BENEFITS

• Overtime paid at the rate of time and a half
• Meal whilst on duty
• Uniform
• 2 additional life leave days per annum
• Referral scheme
• Generous company pension after a qualifying period
• Staff Fund of £550 paid twice yearly after qualifying period
• Use of Club’s sports facilities on working day following qualifying period
• Parking
• Death in Service of 4 x salary
• Ongoing training and development
• Career pathway


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12541

Full-Time, Permanent Catering and Hospitality, F&B Management Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.


SALARY: Competitive

LOCATION: Central London

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Front of House Hotel Receptionist to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

Working as the Front of House Hotel Receptionist you will take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent adhering to Company sales policies.

As the Front of House Hotel Receptionist you will answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.


DUTIES

Your duties and responsibilities as the Front of House Hotel Receptionist include:

• File and keep all guest registration records secure and confidential

• Update guest records in the PMS system

• Update room statuses on the system

• Ensure all faxes, messages and correspondence are passed to guests or the relevant department

• Check and send End-of-Day reports to Head Office daily

• Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager

• To be fully conversant with all telephone and switchboard equipment

• Keep record and be familiar with all extension numbers in the Hotel

• Answer all internal and external telephone calls received at reception within three rings

• Cover the Switchboard when the Switchboard operator is not present

• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities

• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner

• Answer customer enquiries politely and efficiently

• Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs

• Ensure all room moves are dealt with and recorded efficiently

• Be aware of guests’ special requirements and communicate them to relevant departments

• Identify return and regular clients and make sure their special requirements are met

• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing

• Ensure all bills and room charges are posted correctly

• Ensure correct amount of payment is charged to the guest

• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager

• Send all bills of departed guests to Head Office

• Make sure ledger bills are printed with the correct details, including guest title, name, company name, company address, reference number, purchase order number, itemised charges and VAT breakdown, and any other details specified in the correspondence

• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection

• Perform credit check for all in-house guests at least once per shift and inform the Reception Manager/Front of House manager of any issues

• To take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent

• Promote and upsell the Hotel facilities aiming to maximise occupancy and revenue

• Be fully conversant with the rate structure and current promotions

• Enter correctly all reservation details into the system

• To be fully conversant with hotel and in-room facilities as well as local attractions, transport routs etc. in order to be able to answer any related customer enquiries

• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

• To observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12267

Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ