It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Hospitality Lead position provides “White Glove” customer service and is responsible for taking care of all client meetings, events, and hospitality tasks at a client location. The goal of this role is to be the primary person that the client can engage directly when something is needed and making everyone’s day easier and more pleasant.
Responsibilities
- Provide “White Glove” hospitality services
- Work independently on daily hospitality task and events without direct supervision
- Schedule and set-up meeting rooms as specified
- Perform walk through of floor(s) to inspect and ensure that all conference rooms and visitor offices are clean and stocked with supplies
- Lead event and room set ups in accordance with client request
- Provide support for miscellaneous requests and flex services, including monitoring the service and resource request system
- Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
- Escorts clients to meetings rooms and ensure that they have everything they need for the meeting
- Act as a liaison between guests and firm staff
- Notify Facilities/Hospitality and various support teams of inventories and conference room repairs
- Assist management with training new hires on all hospitality functions and process
- Understand, track, and communicate production metrics to management and client
Job Requirements
- High School Diploma or GED
- 1-3 years of work experience, client service-oriented preferred
- Exceptional customer service and organizational skills
- Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
- Strong attention to detail and ability to multitask in a fast-paced environment
- Ability to lift or move 40 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
- Proficient with MS Office applications including Word, Excel, and Outlook
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
