The post holder is primarily responsible for:
• Supporting the operational deliveryand developmentofhigh qualitySoft Facilities Management(Soft FM)Services provided by andwithin QTS,to includeancillaryservicesand future activities.
• Supporting theSoft FMManagementteam with themanagement of relevant outsourced Soft FM contractors.
• Helping to ensure thatSoft FM services are carried out toappropriate standardsand specifications.
• Participating in andtakingan operational lead role in effective quality and performance monitoring of a range of Soft FMservices and contracts provided by or managed by QTS.
• Producing and contributingto the production of reports on Soft FM performance asrequired.
• SupportingtheSoft FM Management team with the identification, bidding, integration,managementand review of newand newlyacquiredSoft FM business opportunities.
• Providingexpert, specialist and professional Soft FM advice and support to stakeholders.
• Supportingclientsin providing a patient environment that ismaintainedto the highest standards.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
The post holder is also responsible for:
• Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements.
• Actively role-modelling the behaviours that reflect the values of QTS.
• Maintaining the confidentiality of information about patients, staff and other health service business in accordance with QTS and CNWL Policies and the Data Protection Act 2018.
QTS operates as a wholly owned subsidiary of Central andNorth WestLondon NHS Foundation Trust (CNWL). Established in 2018, QTSprovidesa broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.
Operational
• Supportingthe Soft FM Management teamas directed,with the operational delivery of high-quality Soft FMservices (including Ancillary Services) provided by QTS, including the management of relevant outsourced Soft FM contractors.
• Contributing as requested by theSoft FM Management team,to theeffectiveplanning,implementation,co-ordination,managementand development ofarange ofSoft FMservicesacrossthe Estate,in accordance withthe overall requirements, aims and policies of QTS, and in compliance with statutory requirements and best practice guidance.
• Participating in and takingan operational lead role in effective quality and performance monitoring of a range of Soft FMservices and contracts provided by or managed by QTS.Ensuring within allocatedresponsibilities,that Soft FM services are carried out to appropriate standards and specifications.
• Supporting the Soft FM Management team with the development, implementation, management and review of policies,proceduresand strategies relevant to Soft FM.
• Providingadvice on key aspects of Soft FM including National Specifications of Cleanliness, PLACE, Better Hospital Foods etc. Working closely with peers to ensure consistency of delivery wherever possible,recognisingon occasion that local variation will apply.
• Providingexpert, specialist and professional Soft FM advice and support to other relevant stakeholders.
• Actingas the primary point of contact for queries and issues relating to the relevant geographical zone.
• Creatingpositive working relationships with other externalorganisationswhere they provide Soft FM services,supporting to ensure that both theOrganisationsand national standardswhereappropriate, are achieved.
• Developingan effective working relationship with colleagues, contractors,customersand key stakeholders at relevant levels.
• Attendingand/ or leadingclient meetings asrequired.Workingwith other members of the Estates and Facilities team, taking initiatives and projects through to implementation.
• Deputising for reasonable andappropriateroles/ functionswithin QTS asrequired.
• Undertaking training as required to enable duties to be performed competently and to keepup-to-datewith new developments, technology,standardsand legal requirements.
Governance, Risk & Compliance
• Ensuring that both in-house and contracted-out services are performance managed against set criteria andobjectives.Identifyingandsupportingwiththe implementation of any areas of potential service improvement.
• Maintaining full awareness and compliance with infection control policies and procedures and promoting the importance of protecting everyone bymaintaininga clean and healthy environment.
Supplier and Contract Management
• Activelyparticipatingin formal and regular monitoring meetings with key contractors and, where relevant, the users of those services. Minuting meetings with theappropriate actionpointsand timelines.
People Management
• Conducting all duties with due regard toQTS’sEqual Opportunities Policy.
• During delegatedresponsibilities, communicating professionally withstaff,seniormanagersand external contractors.
• Within given remit, encouragingstaff involvement inorganisational and service developments including business planningso that theyare able toinfluence discussionswhich affect them and their working conditions.
• Promotinga culture of openness and inclusion so that staff feel free to contribute and voice concerns.
Audit, Data& Information
• Supportingon the reporting of Soft FM Key Performance Indicators (KPI’s) and other key statistics and information.
• Preparing written reports for submission to senior managers andQTS or Trust committees.
• Playingan active and leading role on relevant Soft FM audits and performance reviews, involving keystakeholdersand advising on and managing the implementation ofappropriate improvementsasrequired.
• Playing a key rolein assessing the quality of the healthcare environment for patients,staffand visitors and to provide focus on continual andappropriate improvements.
• Supportingwith the Patient-Led Assessments of the Care Environment (PLACE) programme within CNWLas directed, including co-ordinating, carrying out and leading assessments asrequired.
• Producingor contribute to the production of reports on Soft FM performance asrequired.
Strategy and Service Development
• Supportingthe Soft FM Management teamas requestedwith the identification, bidding, integration,managementand review of newand newlyacquiredSoft FM businessopportunities.
• Supportingtender/ re-tenderprocessesandmobilisationof Soft FM services.
• Undertaking and supporting specific Soft FM related project work whererequired.
This advert closes on Wednesday 4 Dec 2024
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