Total 21 Finance / Banking / Insurance job vacancies in L24

Are you passionate about education and training? Do you possess exceptional communication skills and a strong background in contact centre operations?

We are seeking 2 dedicated and motivated individuals to join our education team as a Integrated Contact Centre (ICC) Educator. This is a unique opportunity to contribute to the growth and development of our ICC staff, ensuring they are equipped with the necessary skills to provide outstanding care.

We deliver training across the North West, and you will be required to deliver training at venues across the whole footprint of the Trust. As part of the wider Education & Learning Teams, you may also be involved in cross-functional learning activities.

You will predominantly work full time, Monday to Friday, however flexibility is required to deliver training and recruitment during unsocial hours and at weekends when required.

You will support the work of the Trust’s Education & Learning Teams in the delivery of non-clinical and clinical education programmes, including the teaching of triage and computer systems used within the ICCs to new and existing staff. You will also support existing staff with updates and changes to systems, as well as supporting staff returning to work.

You will be responsible for the maintenance of training records; ensuring that training information is accurately and appropriately recorded.

You will have a proven record of training delivery. You will have the ability to design and deliver training programmes to meet programme and student learning objectives, including theory, practical delivery, and assessment.

Please ensure that you read the job description, detailing within the supporting information of your application as to how you meet the person specification, including the knowledge, skills, and experience that you have.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



Please refer to the job description .

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.


This advert closes on Wednesday 4 Dec 2024

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.




• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To provide a comprehensive and high quality secretarial/administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Thursday 21 Nov 2024

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

Job Overview

Primarily the role is concerned with delivering training in the deteriorating patient, cardiopulmonary resuscitation (CPR) and automated external defibrillation (AED) to all grades of staff across all specialties. In addition the post holder will have responsibilities, in quality assurance, clinical and training equipment provision and maintenance.

Applicants are strongly encouraged to have an informal visit prior to interview.

Previous applicants need not apply.

For further information please contact Lead Resuscitation Officer, Maresa Johnson 01925 664846.

Shortlisting planned for: 6 November 2024

Interviews planned for: 19 November 2024



The post holder will work with the Resuscitation Officers to provide a high-quality Resuscitation Service across the Trust to ensure compliance with locally and nationally agreed Trust standards. The post holder will assist in the implementation of training programmes for adult and paediatric basic life support techniques for all grades of staff. They will primarily be responsible for delivering this training as part of the Trust Statutory / Mandatory and Corporate Induction training programmes.

The post holder will be expected to work across all Trust sites and other external locations as required to meet the needs of the service. The post holder will be involved in the implementation of Trust policies relating to Resuscitation and support the development of policies within the department.

The post holder will support the administration of eLearning and the interface between L&D and HR systems.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Principle Responsibilities:

Assist in the implementation of a resuscitation training programme for all members of the multidisciplinary team throughout the Trust according to their expected degree of competence in practice.

Take an active lead role in the provision of basic life support training on the Trust Statutory/Mandatory and Corporate Induction training programmes and assist in developing schemes to disseminate basic life support training in a variety of flexible ways to maximise training capacity.

Ensure that all training is carried out in a standardised way in accordance with current evidence-based international and national resuscitation guidelines to ensure the provision of high-quality patient care, using agreed teaching methods during training delivery.

Assess basic clinical skills and provide remedial training and support for those who fail to meet the required standard. Will inform the Resuscitation Officers of any concerns with individual staff member’s competence.

Assist in disseminating information to staff regarding the Trust Resuscitation Policies and their application to practice.

Promote attendance at the Trust’s mandatory resuscitation training sessions.

Assist in the dissemination of changes in evidence-based practice relating to resuscitation care in accordance with the Resuscitation Council (UK) guidelines.

Support the Resuscitation Officers in the provision of current and future National Resuscitation Courses held at Mersey Care NHS Trust.

Patient Care:

Provide advice and support to staff about resuscitation equipment and any other related equipment.

Attend emergency calls with the Resuscitation Officers to develop and maintain clinical skills, expertise and credibility within the role.

Use knowledge and experience to identify and carry out a range of resuscitation procedures during a clinical emergency.

Be involved in post-resuscitation care until the patient is safely delivered to the appropriate clinical area as appropriate.

Ensure the health and safety of all staff, patients and relatives in relation to all resuscitation equipment used, acting immediately in the event of any potential hazards arising and reporting these to the Lead Resuscitation Officer.

Ensure due regard is given to the customs, values and spiritual beliefs of patients, families and colleagues.

Assist the Resuscitation Officers in the monitoring, auditing and spot checking of clinical areas in respect of the maintenance and checking of their resuscitation equipment. Ensure any deficiencies are rectified and communicated to the Lead Resuscitation Officer.

Advise staff of relevant protocols and procedures to ensure departmental resuscitation equipment is ready for use at all times and rectify and report any deficiencies to the Lead Resuscitation Officer.

To attend the Trust Resuscitation Committee as required.

To keep abreast of the ethical and legal aspects of the role.

Management and Leadership:

To assist the Lead Resuscitation Officer in providing an efficient and cost-effective Resuscitation Service within the agreed budget, having due regard to the use of all training resources to minimise unnecessary costs.

Will liaise closely with the Lead Resuscitation Officer but work primarily independently when teaching, effectively managing their own time to ensure training is delivered.

Will work independently within a defined set of parameters set by the Lead Resuscitation Officer.

Will be involved in policy implementation relating to Resuscitation within the Trust and support the development of policies within the department.

To assist in maintaining an accurate asset register of resuscitation equipment (clinical and training).

Ensure that all training equipment required is available and in good working order. Report any issues to the Resuscitation Officer.

Maintain accurate paper and computerised records of training and ensure copies are returned to the Training & Development Administrator in the Training & Development Team for entry onto the Trust’s training database.

To assist the Lead Resuscitation Officer in the improvement of resuscitation practice by disseminating and promoting evidence-based practice protocols and policies related to the concepts of resuscitation and “Do Not Attempt CPR” DNACPR.

To undertake any other duties relevant to the post.

To maintain effective communication and relationships with other teams as appropriate.

To work collaboratively within the multidisciplinary team, internal and external to the Trust in the provision of high standards of patient care.

To assist the Lead Resuscitation Officer in effectively communicating the work of the Resuscitation Service throughout the Trust and to other external agencies.

To impart knowledge to individuals and groups of staff in the classroom and workplace environment through teaching and presentation skills using presentation aids; electronic, multimedia and written.

To assist in the development and maintenance of close links with ward and departmental managers for the staff groups being trained and departments supported by the Resuscitation Service.

Research and Audit:

Participate in trialling new products and training aids and evaluate and feedback to the Lead Resuscitation Officer.

Assist in the collection of audit data in relation to cardiac arrest calls/outcomes across sites and be involved in investigating any problems or difficulties under the guidance of the Lead Resuscitation Officer.


This advert closes on Tuesday 5 Nov 2024

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to Old Swan Walk In Centre.




• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Sunday 27 Oct 2024

We are looking for a permanent Band 6 District Nursing Caseload Holder for LPB who would relish the challenge of working within primary care and caring for patients with complex needs whilst working towards an integrated healthcare structure. We are looking for candidate’s who are self-motivated, keen to work in a progressive division and to develop their skills and knowledge in supporting patients who are housebound with long term conditions and complex needs.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

The post holder will have continuing responsibility for the management of a defined caseload. They will be responsible for the continuity of care and be the lead person for communication to identified stakeholders. The primary function of the role is to provide proactive, responsive services that address the anticipatory and maintenance care needs of the patients/clients within the defined caseload. This will be done via a holistic assessment of care needs and the provision of clinical care for patients/clients with acute and chronic highly complex needs. Practice autonomously and demonstrate evidence based clinical decision making. Work within guidelines to identify and manage risk, reporting identified risks to the team leader. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.



Responsible for the provision of appropriate, high quality care to a defined caseload.

Responsible for workload planning and delegation of work to other team members, taking into account competence levels.

Undertake holistic assessments of need for the patient and family, which may be highly complex, using the appropriate model of care and evidence based practice.

Work in partnership with other professionals to enable patients/clients to be maintained in an appropriate environment, thus avoiding hospital admission. Provide advice to patients, clients and carers on a wide range of health issues to include health promotion, life style advice and health care.

Ensure that the team provides a high quality clinical service to its clients by participation in caseload and clinical supervision.

In conjunction with the team leader, develop new ways of working to provide a responsive service to patients with both planned and unplanned care needs.

Develop partnerships and joint working within other agencies as appropriate. Maintain registration in line with professional bodies.

Clinically lead, direct, mentor and support the team. Support the team leader in the development of caseload management across the local health economy.

Acts as an advocate and champion for patients and/or clients. Act as a role model to team members and students so that patients/clients receive the most effective care possible.

Contribute to the development of policy and services to reflect the needs of the local neighbourhood population.

Participate in the development, implementation, and monitoring of the clinical team contract/objectives.

Provide information to the team leader on staff and patient/client activity as requested, to enable the effective management of the team.

Support the team leader in the implementation of practice development, improvement and service modernisation initiatives.

Support the team leader by monitoring and recording sickness and absence, capability and other issues within the team, reporting them as soon as possible. In conjunction with other caseload holders, provide day-to-day supervision and support for the team.

Support the team leader in providing induction to the local working environment, clinical services and policies for new team members and students.

Undertake personal development plans with other members of the team, as delegated by the team leader.

Act as an authorised signatory for mileage and time cards for submission to the team leader.

Communicate with the multi-disciplinary team to provide best outcomes for patients/clients; this may include organising case conferences related to highly complex cases.

Participate in individual and group supervision.

Monitor record keeping within the team and inform the team leader of any issues.

Support the training and development of team members who need to improve on the level of patient care delivery. This includes record keeping and improving clinical competency.

Support the implementation of any initiatives to improve quality within the clinical governance framework.

Participate in patient satisfaction reporting to improve patient care. Work with the team leader to ensure achievement of your own personal development plan.

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development.

Support the Team Leader in creating an environment in which learning and practice development is fostered, evaluated and disseminated. Facilitate effective learning within the area of practice for all students and practitioners.

Facilitate pre and post registration student placements within the team.

Mentor and assess preregistration students.

Participation in clinical audits and research, as required.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation. Participate in individual and group supervision.


This advert closes on Thursday 17 Oct 2024

Patient Transport Service – Dispatcher/Planner - open to internal/external applicants, training will be given.

Location:

Broughton and Speke Control Centre.

Training:

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.

Assessment Centres will be held in Speke on Saturday 26th October 2024.

Successful applicants will need to commit to three weeks of training and annual leave will not be permitted during the training course. The course will commence onMonday 2nd December 2024 and will be held at Broughton Control Centre, followed by mentoring within your specified Control Centre.

Salary – NHS Agenda for Change, Band 4,£25,147plus unsocial hours payment.

Any offer of employment will be subject to references and DBS check

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Patient Transport Service (PTS) Control Centre in Broughton, Speke and Oldham. Working alongside our call handlers, you will be responsible for planning and dispatching non-emergency resources and communicating with our crews.

The Control Centres dispatches ambulances seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include late shifts, weekend shifts and bank holidays, including religious festivals.

The Control Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure in a fast paced and challenging environment. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.


This advert closes on Tuesday 8 Oct 2024

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Wednesday 25 Sep 2024

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Monday 16 Sep 2024

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

We wish to recruit nurses who have a clear understanding of developing the role of a nurse who can assess patients within a community. We work predominantly but not exclusively with older people. Our focus is ensuring patients health needs, often arisen from multiple co-morbidities and frailty, are met with the appropriate level of care. We work alongside the MDT to gain the best patient outcomes and facilitate patients to their preferred place of care, avoiding delay where possible. Candidates should demonstrate the ability to work in a team which delivers innovative, responsive services to meet both the needs of patients and the organisation. We are committed to staff development and you will have a named supervisor, the support of experienced colleagues and the opportunity to attend courses and training including leadership development.

The post holder will autonomously complete health needs assessments and continuing health care needs assessment to ensure that the appropriate care is in place. The post holder will ensure excellent levels of customer service for all patients/relatives and staff and will demonstrate improvements in quality and patient experience.



Mersey Care NHS Foundation Trust provides specialist inpatient and community mental health, learning disabilities, addiction and acquired brain injury services for the people of Liverpool, Sefton and Kirkby, Merseyside. We also provide community physical health services in
Liverpool, Sefton, secure mental health services for the North West of England, the West Midlands and Wales and specialist learning disability services across Lancashire, Greater Manchester, Cheshire and Merseyside.

Our ambition is to deliver perfect care to become the world’s leading organisation in holistic health and well being.

Mersey Care’s vision and values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support (CARES) drive our organisation and the way we work together to deliver services. Applicants will be expected to demonstrate, during recruitment and any subsequent employment with the Trust, that their behaviour supports our values.

To work in collaboration with operational partners across the health and social care system to develop, monitor and expedite patient management plans for patient with complex needs. To facilitate, enable and support interdisciplinary decision making in order to achieve optimal and safe patient flow and the utilisation of all available resources to support the patients. The post holder will provide focussed support to patients, carers and staff covering all aspects of the admission and discharge process for patients admitted.


This advert closes on Wednesday 21 Aug 2024

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Tuesday 6 Aug 2024

Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care. Act as Named Nurse as required Ensure that the nursing practices of the clinical area comply with the Trusts policies and procedures Participate and assist in setting standards of service user care based on sound research findings. Participate and assist in systematic monitoring and evaluation of nursing practice within clinical area Carry out nursing care based on the principles of individual care programmes/nursing process in accordance with specialist integrated Care Pathways. Assist in the development and implementation of integrated care pathways, including appropriate service user assessments and models of care. Support the implementation and maintenance of team working Participate in process of potential new admissions to the service, including the assessment of such individuals in accordance with the agreed care pathway and completion of quality reports where appropriate. Develop therapeutic relationships with service users and carers. Participate in case supervision to monitor standards of service user care and documentation. Participate in regular clinical supervision as per Trust policy. Participate in managerial supervision. Ensure the ward environment is conducive to promote service users health, safety and wellbeing, thereby preserving and respecting each service users personal dignity, privacy, religious and cultural beliefs. Incorporate health promotion and health education into your practice. Ensure record keeping is in accordance with Professional and Trust standards. Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code. Work in a professional and collaborative manner with the Multi-disciplinary team. Participate and promote positive intra agency working. Participate and assist in setting standards of service user care based on sound research findings. Please refer to attached Job Description for full list of duties and responsibilities.

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held w/c 19.08.2024.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Thursday 1 Aug 2024

EOC Dispatcher - open to Internal and external applicants, training will be given.

Location: This advertisement is for the Liverpool, Speke.

Please read detailed job description and main responsibilities regarding interview and training locations.

Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Emergency Operations Centres in Liverpool, Manchester, and Preston. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.

The Emergency Operations Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.

The Emergency Operations Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provided

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Assessment Centres will be heldat our Liverpool Estuary Point site, on Saturday 10th August 2024.

Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be invited to attend a formal interview on the day.

Successful applicants will need to commit to four weeks of training. The training course will commence on:

Monday 7th October 2024

During the first week of the training course, candidates will complete observation of the various roles at one of the Emergency Operations Centres.

The training package will involve a variety of daytime and late shifts.

Salary – NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.


This advert closes on Sunday 21 Jul 2024