Genworth Financial India Private Limited is a wholly owned subsidiary of Genworth that works closely with our Strategic suppliers based out of India, providing services to Genworth’s businesses globally.
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Manager, LTC Claims Payment Servicing
POSITION LOCATION
Remote work in India
SCHEDULE
Available to work a shift, generally 8 hours, between the hours of 1pm to 12:30am Indian Standard Time zone. Specific hours to be determined by Hiring Manager after hire.
YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. In this role you will be part of the team in Genworth India. You will, as a leader of the Payment Servicing Team, oversee a team of claims representatives as well as partner closely with the Eligibility and Contact Center teams to provide an extraordinary claims experience for our customers. You will work in a fast -paced environment across multiple products, ensuring claims handling follows policy provisions, internal guidelines, and Compliance requirements and will be responsible for the processing and payment of long-term care claims. We operate daily with integrity and character to achieve outstanding results. You will be working with best-in-class employees with a diverse background in a very fun and engaging environment.
At Genworth, we are committed to caring for our customers and for the safety of our colleagues. As you are working remotely, high speed internet is required, and a distraction free area is preferred.
What you will be doing
• We will count on you to drive excellence, both individually and as a company. You will leverage available tools to increase productivity, profitability and ensure extraordinary service to our customers.
• You will confidently drive individual and team accountability through cultivating feedback, having crucial conversations, and excelling in performance management. As a result, your employees will know how to do their job well, why it matters and how they fit into the organizational strategy.
• As a passionate and energetic leader, you will care for yourself and your team by creating a positive work environment where you and your employees can be challenged and grow within the organization. Through transparent and authentic leadership, you will motivate your team by explaining the why, establish relationships that cultivate trust, and empower your employees to be their best.
• Clear and candid communication- is key. Listening to learn will be an essential behavior that enables you to ensure diverse perspectives, champion great ideas and successfully navigate through cross-site and cross-functional teams. Through your words and actions, you will cast a vision, to inspire and lead your team and to create partnerships across One Operation.
• You will collaborate with leadership and partner with other areas across the business to understand strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate.
• You may occasionally be asked to help deepen others’ understanding of our processes and provide support as they grow in their role. This includes, but is not limited to, training/creating training material, side-by-side, group adjudication support, mentoring, and participating in buddy programs.
• As part of our collaborative organization, you will provide insights, best practices, and share knowledge within Payment Servicing and to departments that support our teams such as QA, IT, Compliance, Eligibility and Contact Center
• To support our customers and our business needs, you may be asked to do work outside of this role for periods of time; training and/or guidance will be provided if so
• For the purpose of maintaining a highly engaged organization of professional employees, you will uphold our 4 core values in all interactions.
• You will be expected to have consistent, reliable, and predictable attendance to support the needs of the business.
What you bring
• Language Skills: The candidate must have a fluent command of the English language. Ability to handle work conversations, written documents as well as effective listening comprehension.
• Strong knowledge of international processes in BFSI preferably in Insurance for North American market
• Most recent role should be in team management at Assistant Manager or Manager grade
• Must be flexible, open to change, can quickly adapt and influence others when change is implemented.
• Proven experience developing people and building relationships, understanding that success is achieved not only through goals met but through developing strong, engaged employees.
• Must be confident in challenging the status quo and be comfortable speaking to any audience.
• Proven ability to understand, interpret and comprehend contract language, disability processes, nursing home licensing and rehabilitative requirements.
• Strong analytical skills and ability to use MS Excel to create reports
• 5+ years leading teams in financial/insurance industry is preferred
• 8+ years of experience in customer service and/or operations
• Bachelor’s degree preferred
Employee Benefits & Well-Being
• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
• Medical and Life Insurance
• Annual Leave up to 25 business days
• Parental Leaves: Maternity, Paternity, Adoption
• 12 Casual leave days per year
• 12 Sick leave days full pay per year
• 11 Paid Holidays per year
• Utility Allowance for Telephone and Internet
• Employee Assistance Program
• Business Travel Accident Insurance
• Gratuity Eligibility
• Retirement Saving Plans
