Bank Health Care Support Worker Band 3
Forensic Directorate
An Oxleas Bank Health Care Support Worker will ensure the delivery of high quality care, ensuring standards are consistently high. You will do this by being competent and having the knowledge to deliver care under the direction of a registered nurse.
You will be responsible for regular monitoring of the people in your care, ensuring that their fundamental care needs are attended to including nutrition, hydration, comfort and hygiene and producing excellent quality documentation which follows the trust record keeping standards
You will be involved in patient centred care, following plans developed by a registered nurse and will use courage to challenge and report poor practice at the time and raise your concerns to the nurse in charge
We will expect you to carry out all your nursing duties to an excellent standard paying high regard to privacy and dignity and maintaining the people in your care’s rights.
Completion of your Care Certificate is essential to the role.
Working under the guidance of a Registered Nurse/ AP/NA/B4, to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues thatarise.
Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social.
Supporting junior staff and leading on providing hands-on care to service users including:
1- Undertaking 1-1 engagement with service users in an honest, open and non- judgmental.
2- Recognising and valuing service users as individuals, acknowledging the importance of maintaining the service user’s respect and dignity at all times and ensure that the care provided respects equality and diversity.
3-Escalating any concerns to a Registered Nurse.
4- Monitoring and recording service user clinical observations, such as Physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do notfulfilthe personal parameters to the relevant professional. (Band 4 or Registered Nurse).
5- Implementing the principles of ‘recovery’: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.
Oxleas – About Us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care
Knowledge and Frameworks:
Demonstrating an enhanced understanding of Mental Health signs and symptoms and an understanding of how these may present in practice including recognition of impact on patient presentation and behaviour including risk
Recognizing and responding appropriately to challenging behaviour in line with Trust policies and training, actively seeking the supervision and guidance of a Senior Health Care Support Worker, Assistant Practitioner, or Registered Nurse.
Demonstrating knowledge and understanding of the fundamentals of the MHA, MCA and DOLS and other legislation applicable to the practice area and how they are implemented in practice.
Communications:
Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations, acknowledging cultural differences and professional boundaries.
Demonstrating effective clinical communication and documentation: effective verbal and written handover of relevant and objective information, ability to determine key information, ability to recognize and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner.
Maintaining timely and accurate service user written/electronic records in line with Trust Use care plans, pathway documents and Information System progress notes appropriately and in a timely manner.
Reporting, without delay, any safety or security concerns to maintain the safety of service users, carers, staff and others to appropriate authorities and organisations.
Reporting safeguarding concerns to a Registered Nurse.
Responding respectfully to concerns / complaints raised by patients, families and carers and escalate in accordance with trust policies.
Maintaining confidential information in accordance with Trust policies.
Teamworking:
Protecting service users, self and others by maintaining a clean and healthy environment in accordance with health and safety and infection control policies. Supporting senior staff in ensuring audit and compliance activities and reports are kept up to date.
Working in ways that support shared responsibility within the team: demonstrating support, respect and courtesy towards colleagues; working in a professional manner and with Trust values always in mind, respecting the boundaries of the relationship with service users/patients, carers and staff.
Attending and participating in team meetings.
Engaging in reflective practice to ensure effective patient care is based on evidence based practice and with Trust values in mind. Attending staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.
Undertaking mandatory training as required by Trust policy plus Care Certificate, Trust Level 2 Apprenticeship if appropriate and other CPD training related to the role or area of work.
Ability to fulfil all the requirements of the role (including physical) and if unable to then reasonable adjustments may need to be made either to your role or place of work to ensure safety of self, staff and patients.
Undertake any other duties that are commensurate with the band and nature of the post.
This advert closes on Sunday 23 Jun 2024
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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