03/21/2024
Address:
VIRTUAL(R)13 - HomeRes - IL
Job Family Group:
Data Analytics & Reporting
Please note the target base salary for this specific position in Chicago, IL is $110-$140+ Depending on experience.
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency. The analytics lead requires in-depth data & analytical understanding, coupled with an understanding of the business context of the channel, and proven people management, change and strong leadership.
Technology & data understanding will be critical to the success of the analytics lead. Acquiring, integrating, leveraging and democratizing new/existing sources of data that underpin our customers, employees and channel effectiveness will allow the role to contribute significantly to the strategic evolution of the channel. Previous hands-on experience in data acquisition, transformation, aggregation via tools such as SQL, SAS, SPSS, Python, R, etc. will enable the leader to be successful coaching and developing analytical talent. Deep understanding of BMO's data, systems and technology partners, as well as leading edge contact center data and systems vendors is also a key asset.
Putting data, analytics and insights in to the hands of business leaders so that insights & decisions can be made through self-serve visual analytics reports & tools will be a key focus, while at the same time providing analytics consulting and expertise to help the business uncover and act on insights will help advance our collective analytical capabilities. Extensive experience in self-serve BI tools like PowerBI, Spotfire, SSRS, and others is a key asset as a result.
Understanding the external contact center environment, including industry best practices, trends and benchmarking within Financial services, as well as more broadly across similar industries will allow the analytics lead to assist in bridging internal and external performance perspectives.
Planning & organization will be a key success factor for this role. Long term planning for data acquisition, analytics & reporting, team talent and performance management, fostering strong team culture and engagement as well as cross-team partnership are required to drive success.
Finally, the analytics lead will foster a culture aligned to BMO's purpose, values and strategy, including promoting integrity, empathy, diversity and responsibility.
Qualifications:
Foundational level of proficiency:
- Technical design optimization.
- Decision Making.
- Systems Thinking.
Advanced level of proficiency:
- Data visualization.
- Data storytelling.
- Data mining.
- Creative thinking.
- Problem solving.
- Verbal & written communication skills.
- Collaboration & team skills.
- Analytical and problem solving skills.
- Able to manage ambiguity.
- Data driven decision making.
- Insights design.
- Insights development and reporting.
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
Compensation and Benefits:
$90,000.00 - $167,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at http://jobs.bmo.com/us/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.