Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

工作職責：

• 確保所有財務活動按照公司時間表、指導方針和政策及時完成
• 金融活動包括但不限於：
  • 期刊的準備與發布
  • 每月、每季和每年的結帳活動和報告。這包括編制財務報表和附表
  • 準備每月對帳和時間表
  • 帳目分析
• 確保金融交易的準確性、完整性和及時性
• 參與流程/持續改善計劃
• 與所有利害關係人密切合作，並與其他團隊成員作為一個團隊，確保滿足最終可交付成果和 KPI
• 執行 FSSC 團隊領導/負責人不時分配的所有其他相關任務

要求：

• • 會計和/或金融或專業資格文憑和學位持有者。
  • 在共享服務機構中擁有至少 3 年類似職位的工作經驗。
  • 一絲不苟、善於分析、高度敏捷。
  • 積極主動地解決問題，同時能夠有效管理時間。
  • 高度投入並能夠獨立工作。
  • 利害關係人的影響；強大的溝通和談判能力以及在快節奏和協作環境中工作的能力至關重要。
  • 有Business Central（會計軟體）、RPA（Uipath）經驗者優先

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 開放文化
• 健身會員資格
• 牙科保險
• 視力保險

Job Responsibilities:

• Ensure all financial activities are completed timely and in accordance with corporate timeline, guidelines and policies
• Financial activities includes but not limited to:
  • Preparation and posting of journals
  • Monthly, quarterly and yearly closing activities and reporting. This includes preparation of financial statements and schedules
  • Preparation of monthly reconciliation and schedules
  • Analysis of accounts
• Ensure accuracy, completeness and timeliness of financial transactions
• Participate in process/continuous improvement initiatives
• Work closely with all stakeholders and as a team with other team members to ensure end deliverables and KPI are met
• Perform all other related tasks assigned from time to time by Team lead/Head of FSSC

Requirements:

• • Diploma & Degree holder in accounting and/or finance or professional qualifications.
  • At least 3 years of working experience in a similar capacity within a shared services set-up.
  • Meticulous, analytical and a high degree of agility.
  • Proactive in resolving matters, while being able to manage time effectively.
  • Highly committed and able to work independently.
  • Stakeholder influencing; strong in communication and negotiation skills with the ability to work in a fast-paced and collaborative environment are essential.
  • Experience in Business central (Accounting software), RPA (Uipath) is preferred

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Open culture
• Fitness membership
• Dental insurance
• Vision insurance

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• Analyze business systems to align the software solutions with business programs.
• Develop business specifications and hand it over to technical team for system development.
• Provide systems support for any changes made to existing business environment.
• Coordinate with IT team for any system enhancement/solutions
• To assist the process / operation improvement initiatives.

Job Requirements

• Applicant must be at least 1 year in service with the Company
• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Information Technology, Computer Science or any related field.
• Knowledge of IT/Business software.
• Possesses excellent communication skills, both verbal and written.
• Well communicated in English and Malay Language, other language is added advantage.
• Experience in banks and/or project management would be an added advantage.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

Your new company
Based on the outskirts of Strathaven, our client is recruiting for a Purchase Ledger Assistant to join their team on a permanent basis. The hours of work are Monday-Friday, 8.30am-5pm. Once training has been completed, hybrid working can be utilised, with 3 days per week in the office and 2 days per week from home offered. Due to the location of the role, it is essential that candidates have access to their own transport.

Your new role
Reporting to the Manager, the Purchase Ledger Assistant will work as part of a team of 6 (& as part of a wider finance function) and undertake a range of responsibilities. Your duties will include, but will not be limited to; matching, batching and coding of invoices, reconciliations, liaising with suppliers & internal colleagues, data entry, inbox management, handling queries, setting up new supplier accounts and general associated finance administration. The IT system used is Navision.

What you'll need to succeed
Experience of purchase ledger is ideal. Training can be provided in areas in which you are less experienced. You will be a team player who can also work well from their own initiative. You must have excellent communicative ability as you will work with a range of suppliers, clients and colleagues on a daily basis and correspond with them via telephone, email and face to face.


What you'll get in return
This is an excellent opportunity to join a well-established and well-respected organisation in a role in which you can utilise your existing finance support experience whilst developing your skillset. The team and manager are supportive and the organisation offers an excellent benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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Your new company

Hays Accountancy and Finance South Yorkshire are working with a large public sector organisation in Rotherham.
Due to an internal restructure, the role is immediately available for an enthusiastic and innovative candidate to step in.
Reporting to the Finance Team Leader, you will support efficient and effective delivery.

Your new role

Key role duties will include supporting your team leader to gather, input and process financial data, ensuring all records are processed in a timely and accurate manor. You must process the records in accordance with legislation, billing procedures and collection policies.

What you'll need to succeed

You will have experience working in a similar post within a finance department, with some experience of data input, using ICT systems with Excel as a key focus.
The ability to process large data sets, and manage your own workload.

What you'll get in return

37 hours per week
£23K+ per annum (pay uplift pending)
Paid holidays (minimum of 28 days plus public holidays)
Hybrid and flexible working
Free 24 hour helpline
Personal learning and development plan

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk