Total 12 Others level Finance / Banking / Insurance job vacancies in Keighley, BD18

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Shipley, covering our friendly Shipley Market Square branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

To carry out vehicle checks at the start of every shift, reporting any vehicle defects to a member of the 'Transport & Logistics' management team. To ensure each vehicle is washed inside and out at least once per week. To make sure the vehicle is kept in clean and tidy state. To ensure they follow the delivery route schedule unless they have been diverted by road closures etc. or being directed to do so by a member of the management team. To wear the correct provide PPE and staff uniforms provided. To ensure that at all times when leaving their vehicles it is fully secured (locking every door and window). The keys to remain with the driver at all times whilst at. The vehicle should never be left unattended when loading, or unloading. To ensure the vehicle doesn't run out of fuel by refueling the vehicles as and when required. To ensure the vehicles are securely loaded; to avoid damage on route. Vehicles should be loaded in route order. To assist in the on the job training of new members of staff. To ensure that all infection control procedures and related policies are strictly observed at all times. To carry out all duties as instructed in line with the requirements of the AGH Solutions and customer operational procedures in order to provide a quality service and to fulfil the customers requirements. Ensure that they check all packages before delivery if they find any damage to the packaging they should report it to the department it is been picked up from, or the relevant manager. In the event of a vehicle breakdown; contact the breakdown service on the number provided, notify the relevant member of the 'Transport & Logistics' management team.

Doing Amazing Things Together

We’re all about possibilities. Are you?

Are you a friendly and adaptable person? Is community important to you? Do you enjoy a variety of different activities from bowling and swimming to enthusiastically exploring the local park?

Become a Bank Support Worker

What matters to the people we support matters to us. It’s their life, their way.

Our Outreach support across the Shipley and Keighley area works with people living in their own homes. We need people like you to ensure they can live as independently as possible.

We are looking for flexible and open-minded people to join our team. If you are energetic and love trying new activities and are passionate about helping people to access their community, then we want to hear from you.

You could be empowering people to maintain or learn new skills needed to live their best life!

For this role we need you to be a driver with access to your own vehicle, so you can get around Shipley and Keighley and make the most of the time you are spending with the people you support.

You should be available to work a variety shifts across the week and alternate weekends.

So, if you enjoy building meaningful relationships and think you could plan, communicate and deliver support with and alongside people, then this is the place for you.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We will train you in everything you need to be a great Bank Support Worker. We can also support you to achieve a Level 2 diploma in Health and Social Care and pursue a career that takes on more responsibility.

What will you do?

Supporting people is really important but it’s not all trips out and artwork. We also support people to take their medication, make healthy lifestyle choices or maintain their home in a way they are safe and well.
It sounds exciting to say no two days will be the same, but in support, sometimes they are. Sometimes people like routine and struggle with change… But when you support someone to try something new – what a feeling!
If you want to empower people to live the life they choose and you share our values… Apply to become a Support Worker today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Please read the attached Job description and person specification for more details about this role. Right to Work in the UK Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Doing Amazing Things Together

We’re all about possibilities. Are you?

Are you a friendly and adaptable person? Is community important to you? Do you enjoy a variety of different activities from bowling and swimming to enthusiastically exploring the local park?

Become a Bank Support Worker

What matters to the people we support matters to us. It’s their life, their way.

Our Outreach support across the Shipley and Keighley area works with people living in their own homes. We need people like you to ensure they can live as independently as possible.

We are looking for flexible and open-minded people to join our team. If you are energetic and love trying new activities and are passionate about helping people to access their community, then we want to hear from you.

You could be empowering people to maintain or learn new skills needed to live their best life!

For this role we need you to be a driver with access to your own vehicle, so you can get around Shipley and Keighley and make the most of the time you are spending with the people you support.

You should be available to work a variety shifts across the week and alternate weekends.

So, if you enjoy building meaningful relationships and think you could plan, communicate and deliver support with and alongside people, then this is the place for you.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We will train you in everything you need to be a great Bank Support Worker. We can also support you to achieve a Level 2 diploma in Health and Social Care and pursue a career that takes on more responsibility.

What will you do?

Supporting people is really important but it’s not all trips out and artwork. We also support people to take their medication, make healthy lifestyle choices or maintain their home in a way they are safe and well.
It sounds exciting to say no two days will be the same, but in support, sometimes they are. Sometimes people like routine and struggle with change… But when you support someone to try something new – what a feeling!
If you want to empower people to live the life they choose and you share our values… Apply to become a Support Worker today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Patient CareResponsible for ensuring that he/she: Practices at all times within the professional parameters prescribed by the Nursing and Midwifery Council (NMC). Assesses holistic care needs using evidence-based assessment tools. Prepares a relevant, evidence-based plan of care detailing interventions to risk assess manage and treat mental health needs. Provides skilled nursing interventions, which are based on the agreed plan of care. Evaluates and updates the plan of care to ensure patient needs are met. Administers prescribed medical treatments within the framework provided by professional, legal and local policy guidance. Observes and reports on the effects of prescribed medical treatments. Contributes to multi- disciplinary/ agency meetings and care plans. Facilitates empowerment and choice for service users as far as legal and risk . Management constraints allow. Supports and facilitates patient advocacy. Contributes to programmes of research and practice development. Working as part of a Team Promotes effective team working Promotes multi- agency collaboration. Managing Self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your line manager using the Trust Appraisal process. Comply with all Trust policies, procedures and protocols. Pay regard to materials and equipment. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from your line manager whenever necessary. Staff Supervision and Support Supervises junior staff Assists in the identification of staff development needs. Supports staff to attain development objectives as identified through the Trust development scheme. Contributes to teaching and staff development as highlighted in identification process. Financial Responsibility Assists in the efficient management of resources including deployment of staff on a shift basis. Safeguarding All staff members have a duty to report any concerns they have about the safety or well being of adult service users, members of their families, including children. Employees should be aware of their roles & responsibilities to both prevent and respond appropriately to abuse. They should undertake the safeguarding training required for their particular role. Please read the attached Job description and person specification for further details about this role.

Please apply on-line which must include at least 2 referees (including your current Responsible Officer for UK applicants) covering at least the last 3 years of employment / education; this may include 1 character reference where you have gaps in employment. Please see job plan attached for further details.

Doing Amazing Things Together

We’re all about possibilities. Are you?

Are you a friendly and adaptable person? Is community important to you? Do you enjoy a variety of different activities from bowling and swimming to enthusiastically exploring the local park?

Become a Bank Support Worker

What matters to the people we support matters to us. It’s their life, their way.

Our Outreach support across the Shipley and Keighley area works with people living in their own homes. We need people like you to ensure they can live as independently as possible.

We are looking for flexible and open-minded people to join our team. If you are energetic and love trying new activities and are passionate about helping people to access their community, then we want to hear from you.

You could be empowering people to maintain or learn new skills needed to live their best life!

For this role we need you to be a driver with access to your own vehicle, so you can get around Shipley and Keighley and make the most of the time you are spending with the people you support.

You should be available to work a variety shifts across the week and alternate weekends.

So, if you enjoy building meaningful relationships and think you could plan, communicate and deliver support with and alongside people, then this is the place for you.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We will train you in everything you need to be a great Bank Support Worker. We can also support you to achieve a Level 2 diploma in Health and Social Care and pursue a career that takes on more responsibility.

What will you do?

Supporting people is really important but it’s not all trips out and artwork. We also support people to take their medication, make healthy lifestyle choices or maintain their home in a way they are safe and well.
It sounds exciting to say no two days will be the same, but in support, sometimes they are. Sometimes people like routine and struggle with change… But when you support someone to try something new – what a feeling!
If you want to empower people to live the life they choose and you share our values… Apply to become a Support Worker today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

For further details and a detailed job description, please see the attached job description and person specification attached to this advert

The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities will include (but not limited to):

• Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
• Ensuring that debt is collected within set targets and outstanding monies are actively chased.
• Identifying, recording, and processing end to end dispute resolution.
• Conducting collection calls in a structured way and updating and maintaining notes on multiple systems.
• Managing customers with complex billing requirements across multiple sites.
• Recording invoice disputes in credit management system.
• Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
• Processing credit and credit re-bill requests in the system as required.
• Responsible for account reconciliations end to end AR.
• Attending regular regional debt calls and ledger reviews.
• Building and maintaining excellent working relationships with customers and internal key stake holders.

Skills & Experiences:

• At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution.
• Comfortable working in a high volume and fast-paced environment.
• Service background is desirable.
• Good communications in both written & spoken English.
• CRM, Salesforce is beneficial.
• User knowledge of SAP is desirable.
• Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
• Competent negotiator and influencer.
• Detail focused.
• Collaborative team player and able to work independently.

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme plus Quarterly Commission.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.

This position is a 12 month FTC based at our Keighley team office.

Responsibilities will include (but not limited to):

• Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
• Ensuring that debt is collected within set targets and outstanding monies are actively chased.
• Identifying, recording, and processing end to end dispute resolution.
• Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
• Managing customers with complex billing requirements across multiple sites.
• Recording invoice disputes in credit management system.
• Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
• Processing credit and credit re-bill requests in the system as required.
• Responsible for account reconciliations end to end AR.
• Attending regular regional debt calls and ledger reviews.
• Building and maintaining excellent working relationships with customers and internal key stake holders.

Skills & Experiences:

• At least two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
• Comfortable working in a high volume and fast-paced environment.
• Service background is desirable.
• Good communications in both written & spoken English.
• User knowledge of SAP is desirable.
• Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
• Competent negotiator and influencer.
• Detail focused.
• Collaborative team player and able to work independently.

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Please apply on-line which must include at least 2 referees (including your current Responsible Officer for UK applicants) covering at least the last 3 years of employment / education; this may include 1 character reference where you have gaps in employment. Please see job plan attached for further details.