Total 12 customer service job vacancies in Finance / Banking / Insurance category in nottingham ng2 3aj

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Nottingham, covering our friendly Nottingham, Arnold and Ilkeston branches
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Support colleagues, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.


About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Service Care Solutions are currently working on behalf of a local authority in Nottingham for a Finance Technician to join their team.

Location: Nottingham
Working: Hybrid
Salary: £18-£22 (umbrella/ltd)

Job Description:

• To provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focused service is delivered within required KPI, PI and activity timescales.
• To work as part of a team using an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that the advice is interpreted and managed within local policies and national guidance to direct payments, provider payments, deferred payments, residential and non-residential assessments.
• To ensure that complex data management is provided on behalf of the local authority and falls within local policies and national guidance to process and maintain direct payments, provider payments, deferred payments, residential and non-residential
• To manage workload and prioritise tasks effectively and extract data to help support any service user complaints/requests (including SARS or FOI).
• Effectively communicate with outside bodies such as legal service organisations etc.
• To deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.
• To deal with daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential and non-residential assessments teams within agreed timescales and deadlines.
• To work together with your colleagues in reviewing and updating procedures to improve quality and consistency.
• To maintain effective working relationships with Lincolnshire County Council staff, providers of services, service users, and other professionals.
• To maintain computer and manual filing systems.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Claims Administration/customer service Professional| Once competent in the role, there will be the opportunity for hybrid working arrangements| Full Time | £20,000-£25,000 depending on experience

Do you have a can-do attitude, excellent written and verbal communication skills and relevant experience in an administrative/customer service position?

Our clients are forward thinking entrepreneurs who aren't afraid to challenge the status quo.

They own a portfolio of businesses including a market leading FCA regulated Claims Management Company. Customers are at the heart of this business and our clients are passionate about the help and support they have been able to provide them over the last 15+ years.

It is a market leader in various consumer claim types, and they require someone like you, who's ready to dive in, learn and become an integral part of their success story. Your role will help elevate their multi-channel customer service deliverables with a particular focus on their growing Car Finance DCA Claims division.

Are you the right person for this opportunity?

• An ambitious mindset that is eager to learn and grow
• Commercially aware with an ability to adapt to a fast-paced environment
• Strong administrative and computer skills
• Excellent communication skills
• A passion for customer service, process improvement and a proactive approach to problem solving
• A customer service background
• Experience working within an FCA or an SRA regulated environment is a distinct advantage.

What will your role look like?

• Help and support our Car Finance DCA customers through the lifecycle of their compensation claim(s)
• Respond to customer queries – through our portal, emails and inbound calls
• Undertaking and accurately documenting the results of various third-party enquiries we undertake in support of the client’s claim
• Liaising with lenders, customers and the Financial Ombudsman Service to ensure that we provide timely and accurate responses to any queries raised.
• Companywide administration support

What can you expect in return?

• A competitive salary and a discretionary bonus structure
• A great place to work and a friendly environment
• Career progression opportunities across the group

Are you ready to take on this exciting challenge and be part of a progressive team?

Then click “APPLY” now!

Your data will be handled in line with GDPR.

Finance Officer
Location: Nottingham
Contract: Temporary (3 month initial)
Rate: £15-17 per hour umbrella (37hr work week)
Start date: ASAP
Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions are recruiting on behalf of a Housing Association in Nottingham for a Finance Officer to join the team on a temporary basis. The company is seeking a Finance Officer to join their management accounting team. They are a large and supportive finance department, providing the opportunity to develop and gain experience in management accountancy.

The Finance Officer will be responsible for providing essential financial support to budget holders alongside their finance colleagues. They will be required to assist the Ledgers, Rents & Banking team in the provision of effective and responsive financial services to the NCHA Group.

Main responsibilities

• Financial Process Management:

• Maintain and administer purchase and nominal ledgers, rent account postings, and journal records.
• Ensure efficient processing of invoices and receipts and reconcile supplier, customer, and rent statements.

• Run weekly interfaces from housing to accounts, manage rent postings, and chase missing codes.
• Maintain and reconcile suspense and cash in transit accounts, ensuring unallocated rent payments are accurately assigned.

• Assist with bank account processes and perform reconciliations according to timetables.
• Log and post daily bank statements and transactions.

• Prepare and process system entries (e.g., invoicing, payments, general ledger journals).
• Administer and maintain the OCR system, processing error entries, and ensuring timely updates.

• Extract and analyse data for VAT/CIS returns, ensuring timely submission.
• Assist with period and year-end close procedures, statutory account production, and audit processes.

Candidate Requirements

• Experience in a financial role dealing with income and expenditure, applying financial rules and procedures.
• Knowledge of financial budgetary controls.
• Familiarity with financial systems such as purchase ledger and/or sales ledger.
• Proficiency in Microsoft Excel, including advanced functions like pivot tables and VLookups.
• Understanding and responding appropriately to the needs of people from diverse backgrounds.