Total 8 customer service job vacancies in Finance / Banking / Insurance category in kuala lumpur

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main purpose of the job:

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses. 

Job Description:

• To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
• Proactively review and monitor online fraud alert system and in order to mitigate fraud loss. 
• To provide sound judgement when perform bypass to overwrite system response. 
• To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers. 
• Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts. 
• To source a daily data compilation for management monthly report preparation
• Attend to cuctomer and merchant's enquiries on products/facilities. 
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable. 
• To perform force authorisation within exceptional authorisation requests
• To source data compilation for MIS and ensure the daily reports requirements are properly executed. 

Job Requirements:

• Bachelor’s degree in finance, business administration, or a related field.
• 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply. 
• Strong knowledge of card and authorization systems.
• Familiarity with fraud detection tools and techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
• Good communication skills and the ability to work under pressure in a fast-paced environment.
• Able to work on rotational shift 24/7. 

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• • To follow up closely with customers regarding their payment from time to time as required.
  • To report daily survey results to the team leader.
  • Assist customers regarding product knowledge and payment procedures.
  • Educate customers to make payment promptly.
  • Deliver good customer service and maintain high professionalism during negotiation with customers.

Requirements:

• • Possess SPM, STPM, Diploma or Degree in any field.
  • Preferably possess 1 – 2 years related working experiences.
  • Experience in Credit Recovery is an advantage.
  • Good communication and negotiation skills in English and Bahasa Malaysia are must.
  • Pleasant personality and able to work with minimum supervision.
  • Fresh graduates are encouraged to apply.
  • Able to work under pressure.
  • Possess own transport(motorcycle) and has valid driving license.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Job Description:

• Deliver high-quality contact verification and update system accurately upon telephone interview with applicant.
• Deliver high-quality assessment skill to detect fraud document and information given.
• Deliver high quality account approved with low delinquent rate.
• To equip with credit policies, standards and guideline for credit judgment.
• To comply with company’s guidelines and procedures for all product credit schemes.
• To ensure confidentiality, integrity, availability of all AEON’s information assets are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned Key Performance Index.

Job Requirements:

• Diploma or Degree in Finance/Accountancy/Banking/Business or equivalent.
• Fresh graduates are encouraged to apply for this job.
• Minimum 1 year in Credit Assessment and/or credit evaluation experiences is advantage.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal.
• Good knowledge of Microsoft Word, Excel, Power Point etc

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description

• Manage Credit Card Finance Operation Function, to ensure that Settlement to Merchant and Card Scheme by timely basis;
• Manage Loan Financing Function, ensure that proper reconciliation being carry out by timely basis;
• Lead the accounting department and ensure that all the expenses recognize (ie accruals, prepayment and fixed assets) on time.
• To review month end account closing and perform analysis on fluctuation.
• To ensure that periodical closings, reports, ledgers reconciliation are prepared accurately and reviewed in a timely manner.
• Support respective Stakeholder on Credit Card and Loan Financing operation, providing recommendations or problem solving as and when required.
• To manage Strategic Department, review monthly management reports, Department Performance Reporting to respective Business Unit.
• To support in preparing variance analysis on performance as well as cost analysis for difference types of meeting purposes.
• Ensure financial records are maintained in compliance with accepted policies and procedures.
• To work closely with Internal and external auditors. 
• Ensure compliance of Finance processes and initiate operations efficiency improvement to existing processes if required
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.
• Support the company’s business direction and growth

Requirements:

• Degree holder in Accounting / Finance and/or professional accounting qualification in ACCA, CIMA, CPA or MACPA.
• Minimum 10 years of relevant experience with established companies and/or reputable audit firms.
• Proficiency in all aspects of financial processes
• Keep abreast with changes in financial reporting standards
• Ability to work under pressure and meeting tight deadline.
• A good team player, strong in Finance Operation skill and leadership skills
• Think out-of-box and recommend alternative solutions for challenges encountered.

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave