Claims Administration/customer service Professional| Once competent in the role, there will be the opportunity for hybrid working arrangements| Full Time | £20,000-£25,000 depending on experience
Do you have a can-do attitude, excellent written and verbal communication skills and relevant experience in an administrative/customer service position?
Our clients are forward thinking entrepreneurs who aren't afraid to challenge the status quo.
They own a portfolio of businesses including a market leading FCA regulated Claims Management Company. Customers are at the heart of this business and our clients are passionate about the help and support they have been able to provide them over the last 15+ years.
It is a market leader in various consumer claim types, and they require someone like you, who's ready to dive in, learn and become an integral part of their success story. Your role will help elevate their multi-channel customer service deliverables with a particular focus on their growing Car Finance DCA Claims division.
Are you the right person for this opportunity?
• An ambitious mindset that is eager to learn and grow
• Commercially aware with an ability to adapt to a fast-paced environment
• Strong administrative and computer skills
• Excellent communication skills
• A passion for customer service, process improvement and a proactive approach to problem solving
• A customer service background
• Experience working within an FCA or an SRA regulated environment is a distinct advantage.
What will your role look like?
• Help and support our Car Finance DCA customers through the lifecycle of their compensation claim(s)
• Respond to customer queries – through our portal, emails and inbound calls
• Undertaking and accurately documenting the results of various third-party enquiries we undertake in support of the client’s claim
• Liaising with lenders, customers and the Financial Ombudsman Service to ensure that we provide timely and accurate responses to any queries raised.
• Companywide administration support
What can you expect in return?
• A competitive salary and a discretionary bonus structure
• A great place to work and a friendly environment
• Career progression opportunities across the group
Are you ready to take on this exciting challenge and be part of a progressive team?
Then click “APPLY” now!
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