Total 19 job vacancies by 12542 Citicorp Services India Private Limited

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the In-Business QA– Global Corporates Regional Lead

Key responsibilities include:

• Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Global Corporates QA Head, support execution of the following:

• Consistent and objective assessments during QARs, covering Institutional and Commercial Banking in Taiwan
• Subsequent follow-up on corrective actions that were raised during QARs            
• Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions

• Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support Global Corporates Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of WLCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives

Skills/Competencies: 

Quality Assurance: 

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change seamlessly
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• High awareness and adherence to the control environment including Quality Assurance

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management 
• Solid organizational skills with ability to manage priorities effectively 
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. Management uses the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, assess training needs and remediate process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective lines of business, Wholesale Credit Risk (WCR), to partner stakeholders and to regulators.

This role reports to the ICM In-Business Quality Assurance – Problem Credit Management.

Key responsibilities include:

• As a Quality Assurance Lead within Wholesale Credit Risk (WLCR) covering activities relating to Institutional Risk Analysis, Corporate Banking, Services and Portfolio Management, you will lead periodic reviews for across all ICM verticals and serve as the primary point of contact for such reviews
• Set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
• Provide effective credible challenge to relevant Heads regarding standards and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Ensure credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s procedures and policies established within the risk governance framework and the wholesale credit risk framework
• Accountable for leading the Quality Assurance team which is responsible for execution of the following:
  • Consistent and objective assessments during QARs
  • Conduct subsequent follow-ups on corrective actions that were raised during QARs           
• Take accountability for the execution of the QA Program and Framework requirements, including end-to-end delivery of QAR testing and the escalation of any concerns
• Verify that established standards and processes are followed and consistently applied under the relevant business segments
• Support stakeholders with implementation of effective remedial activities
• Lead ongoing engagement amongst In-Business QA Teams, proactively seeking opportunities to identify thematical control weakness in the WCR Control Environment
• Serves as a trusted partner and advisor on WCR risks and controls, policy and procedure requirements across WCR activities
• Collaborate with stakeholders in identifying actions to address root causes for concerns and exceptions
• Lead monitoring activities and drives business accountability for the timely closure of concerns
• Ensure controls are operating in compliance with prescribed policies and procedures
• Minimize unnecessary costs to the firm by focusing on driving risk focused outcomes
• Update and create QAR templates
• Assist in other QARs across WCR In-Business QA as required
• Interact with the respective senior management across ICM, to ensure that quality assurance protocols are adequate for all portfolios
• Lead business engagement with key stakeholders across WCR activities
• Take ownership and accountability of the respective portfolios
• Take accountability for identifying risks that arise from teams’ activities, and assess, escalate and actively engage in the management of such risks
• Escalate issues pertaining to people, processes and products and resolves them in a timely fashion
• Provide oversight and guidance over the assessment of complex issues, structures potential solutions and drive effective resolution with stakeholders.
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Act as a change agent coaching staff in areas with noted deficiencies and sharing best practices
• Ensure ongoing and timely feedback and coaching of ICM In-Business Quality Assurance staff to sustain a strong risk and control culture / effective risk mindset
• Provide coaching and knowledge transfer through training and sharing of best practices
• Take accountability for timely delivery of ad hoc requests from ICM management, Practices team, Internal Audit and regulator etc
• Take accountability and oversees team-wide initiatives on process improvements and best practices to ensure an efficient implementation of In-Business QA operating model
• Lead discussions with business and QA management to adopt and export QA best practices across the firm, widening the scope of QA, creating confidence and developing strong and fruitful department relationship
• Attract, develop and retain top quality assurance staff
• Support Head of WLCR IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

Skills/Competencies

• Quality assurance experience, including 12-16 years in wholesale banking credit operations, internal audit, credit risk, loan review or quality assurance review function at an investment or large commercial bank
• Deep knowledge of Wholesale Credit and organizational awareness, portfolios, and processes
• Thorough understanding of policies and procedures with the ability to execute change seamlessly
• Exceptional knowledge and experience in designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures, reporting to senior management of observed findings, and continuous improvement, working closely with the Head of WLCR IBQA and Global Head of WCR IBQA
• Strong grasp of capital markets and wholesale lending credit risk processes, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-business makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Significant experience in preparing and delivering presentations
• Outstanding awareness and adherence to the control environment including Quality Assurance
• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Recognized as a skillful manager with a track record of building high performing teams
• Proven culture carrier
• Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
• BA/BSc or higher degree in Business (MBA), or any other related subject

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR Procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk Standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools specific to Data Testing, that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute data testing as part of QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Lead ongoing and periodic assessment of the quality of the Data Testing within QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of data testing work papers completed in the QARs

• Feedback from IBQA staff and key business stakeholders, where relevant

• Lead in collaboration, provide oversight, consultation and guidance over the assessment of Methodology related questions from In-Business QA staff performing data related testing within QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Attract, develop, and retain top quality assurance staff

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable Technology Internal Audit / Assurance experience, including 7-10 years in banking, credit risk management, internal audit, risk and controls, model risk or technology (e.g. Python, code reviews).

• Deep knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in management of workload and lead the team on delivery of tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Tableau or visualization tool familiarity

• Experience with programming languages (SQL, Python) etc.

Qualifications: 

BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. Management uses the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, assess training needs and remediate process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective lines of business, Wholesale Credit Risk (WCR), to partner stakeholders and to regulators.

This role reports to the ICM In-Business Quality Assurance – Problem Credit Management

Key responsibilities include:

• As a Quality Assurance Senior Officer for within Wholesale Credit Risk (WLCR) covering activities relating to Institutional Risk Analysis, Corporate Banking, Services and Portfolio Management, you will execute periodic reviews across all ICM verticals
• Support the team’s execution of complex clients/transactions, actively supporting QA Function Heads and QA leads on all QAR related activities
• Ensure credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s procedures and policies established within the risk governance framework and the wholesale credit risk framework
• Accountable for supporting the Quality Assurance team which is responsible for execution of the following:
  • Consistent and objective assessments during QARs
  • Conducts Subsequent follow-ups on corrective actions that were raised during QARs           
• Take accountability for the supporting the management for execution of the QA Program and Framework requirements, including end-to-end delivery of QAR testing and the escalation of any concerns
• Verify that established standards and processes are followed and consistently applied under the relevant business segments
• Support stakeholders with implementation of effective remedial activities
• Assist in ongoing engagement amongst In-Business QA Teams, proactively seeking opportunities to identify thematic control weakness in the WCR Control Environment
• Assist in other QARs across WCR In-Business QA as required
• Work with stakeholders in identifying actions to address root causes for concerns and exceptions
• Assist in monitoring activities and drives business accountability for the timely closure of concerns
• Ensure controls are operating in compliance with prescribed policies and procedures
• Serve as an advisor on WCR risks and controls, policy and procedure requirements across WCR activities
• Assist the Business in identifying actions to address root causes for exceptions
• Coordinate the monitoring and timely execution of concerns closure activities
• Update and create QAR templates
• Interact with the respective senior management across ICM, to ensure that quality assurance protocols are adequate for all portfolios
• Support business engagement with key stakeholders across WCR activities
• Take accountability for identifying risks that arise from teams’ activities, and assess, escalate and actively engage in the management of such risks
• Escalate issues pertaining to people, processes and products and resolves them in a timely fashion
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Ensure ongoing and timely feedback and coaching of ICM In-Business Quality Assurance staff to sustain a strong risk and control culture / effective risk mindset
• Provide coaching and knowledge transfer through training and sharing of best practices
• Take accountability and oversees team-wide initiatives on process improvements and best practices to ensure an efficient implementation of In-Business QA operating model
• Support Head of WLCR IBQA and QA leads on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

Skills/Competencies:

• Quality assurance experience, including 8-10 years in wholesale banking credit operations, internal audit, credit risk, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change seamlessly
• Knowledge and experience in designing and implementing Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures
• Experience in preparing and delivering presentations
• Awareness and adherence to the control environment including Quality Assurance
• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Proven culture carrier
• Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
• BA/BSc or higher degree in Business (MBA), or any other related subject

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Job Family Group:

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Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the In-Business QA– Global Corporates Regional Lead

Key responsibilities include:

• Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Global Corporates QA Head, support execution of the following:

• Consistent and objective assessments during QARs, covering Institutional and Commercial Banking in Taiwan
• Subsequent follow-up on corrective actions that were raised during QARs            
• Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions

• Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support Global Corporates Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of WLCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives

Skills/Competencies: 

Quality Assurance: 

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change seamlessly
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• High awareness and adherence to the control environment including Quality Assurance

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management 
• Solid organizational skills with ability to manage priorities effectively 
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.  In-Business Quality Assurance is an integral part of the ICM organization. 

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective business areas, Independent Risk, and critical partner stakeholders and regulators.

This role reports to the ICM In-Business QA, Function Head – Counterparty Credit Risk Horizontal processes.

Key Responsibilities:

• Drive the development and implementation of a comprehensive program of IBQA coverage related to financing and securitisation activities in Markets across the first line of defence, working in close collaboration with business management and leveraging the product/functional expertise to ensure seamless delivery of the IBQA plan.
• Provide effective credible challenge to Business Region Heads and Portfolio Managers as regards credit memoranda and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
• Establish and drive processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
• Accountable for leading the Quality Assurance team which is responsible for execution of the following:
  • Consistent and objective assessments during QARs
  • Subsequent follow-up on corrective actions that were raised during QARs           
  • Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Update and create QAR templates and continuously improve processes and infrastructure by exploring and evaluating new data sources, tools, and capabilities
• Interact with the respective senior management across ICM, in order to ensure that quality assurance protocols are adequate for all portfolios
• Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders.
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Act as a change agent coaching staff in areas with noted deficiencies and sharing any observed best practices
• Ensure ongoing and timely feedback and coaching of ICM Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution
• Attract, develop and retain top quality assurance staff
• Support the Global Head of WCR IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Skills/Competencies:

Audit / Credit / Counterparty Credit / Quality Assurance:

• Demonstratable credit / Counterparty credit risk Audit / quality assurance experience, including 7-10 years in banking, credit risk management, Loan review function at an investment or large commercial bank
• Deep knowledge of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
• Sound knowledge of underwriting standards for Banks, broker dealers, funds including hedge funds, investment advisors and pension funds, Insurance and public sector companies.
• Ability to understand complex counterparty credit product structures including derivatives and well-versed in securitisation and credit financing products as well as credit analysis, underwriting, legal documentation etc. Financing and funding solutions including TRS, CLOs, ABS, Municipal financing / Residential Financing and securitisation, Prime and Hedge fund financing etc.
• Insights over key counterparty credit risk themes such as limit framework, Early warning indicators, Stress testing, Wrong way risk, exposure modelling including PFE, collateral (ISDA / CSA) and margining processes including key regulations (including uncleared margin rules and IMM) and CVA
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement, working closely and independently to the Global Head of WCR IBQA and Regional Directors
• Demonstrable grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Leadership

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Identifies stretch opportunities to elevate individual and team performance and recognizes individuals based on performance 
• Recognized as a skillful manager with a track record of building high performing teams
• Coach, mentor and lead team members to develop team strengths and build bench strength  
• Proven culture carrier 

Competencies

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems
• Significant experience in preparing presentations for seniors

Technical: 

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Ensure accurate and timely delivery of key changes to the business by leading Global Change Management (GCM) process
• Creating and managing end to end calendar with critical steps, dependencies and dates
• Hosting kick-off calls with change owner to gather stakeholders, begin impact assessment and identify leads from each functional group to be part of the project
• Help change owners craft clear messages that address all stakeholder questions (including Legal & Compliance)
• Build and develop partnerships with potential initiators/ change owners, channel leads and stakeholders by:
• Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process
• Facilitate and lead cross-functional meetings
• Assist in awareness campaigns and communications of Global Change Management objectives, process
• Develop analytics and reporting to track effectiveness of process and identify potential process improvements
• Contribute to developing enhancements of Work Flow Management tool
• Provide thought leadership in continually reviewing process and identifying improvements
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years Project Management experience in financial services, control compliance or legal disciplines
• Experience with work-flow systems
• Excellent project management and organizational skills.
• Outstanding relationship building and relationship management skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree or equivalent experience

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the Global Corporates Lead .

Key responsibilities include:

• Support the Head of BCMA In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.

• Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
• Under the supervision of the Head of BCMA In-Business Quality Assurance, support execution of the following:

• Consistent and objective assessments during QARs
• Subsequent follow-up on corrective actions that were raised during QARs            
• Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions

• Assist WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support ICM Head of BCMA In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Support the Global Head of WCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Skills/Competencies: 

Quality Assurance: 

• Demonstrable quality control / quality assurance experience, including 5-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.
• Understanding of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
• Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Good background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• Understanding of QA policies and procedures with the ability to execute change seamlessly.
• Strong awareness and adherence to the control environment including Quality Assurance and Quality Control.

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Assist colleagues in identifying stretch opportunities to elevate individual and team performance
• Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Good organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
• Clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority  

Technical: 

• Intermediate Microsoft Office (Word, Excel, and PowerPoint) skills 

Qualifications: 

BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

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Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the ICM In-Business Quality Assurance – Credit Processes Lead

Key responsibilities include:

• Support Credit Processes Leads and Function Head in executing the quarterly reviews by conducting process and file reviews.
• Assist in providing effective credible challenge during QARs to Portfolio Managers, as regards credit processes quality (loan booking, legal documentation, collateral valuation) to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the In-Business Quality Assurance CP Lead, support execution of the following:
  • Consistent and objective assessments during QARs
  • Ensures controls are operating in compliance with prescribed policies and procedures
  • Subsequent follow-up on corrective actions that were raised during QARs            
  • Assist in preparing quarterly reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Assist in other QARs across WCR In-Business QA as required
• Assist WLCR In-Business QA function in the establishment of In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support the Credit Processes Function Head for In-Business QA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Quality Assurance experience, including 8-10 years in wholesale banking credit operations, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Understanding of Wholesale Credit Processes, portfolios and processes
• Understanding of risk management and controls frameworks related to wholesale lending credit risk management or another financial risk discipline
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Ideally, credit operations background, with experience on day-to-day credit support functions associated with loan processing, legal documentation, collateral valuation and stress testing
• Understanding of QA policies and procedures with the ability to execute change seamlessly
• Strong awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Demonstrated success at execution of responsibilities in a large financial institution
• Proven culture carrier and a strong team player
• Impeccable interpersonal skills, with the ability to build relationships
• Solid organizational skills with ability to manage time and prioritise effectively with little supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Product Developer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Product Developer is responsible for activities related to the development or new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs
• This role manages the end-to-end product development lifecycle for Collateral Systems and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking
• Creates a product vision aligned to business priorities and corresponding road-map to delivery
• Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms
• Develops plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product ambassador within user community
• Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives
• Manages and implements a wide variety of products and solutions
• Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing
• Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy
• Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions
• Creates clear and specific project plans, business and technical requirements documents for product execution
• Interacts with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy
• Focuses on controls and governance, including performing Need-to-Know based security and access reviews, Access Approvals, controls testing and documentation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Intellectual curiosity, analytical and conceptual thinker
• Proactively seeks and develops new opportunities
• Attention to detail and process/analytic mindset
• Ability to build networks and relationships internally and externally
• Familiarity with product development methodologies
• Direct experience in end-to-end project delivery, preferably in product development, and knowledge of various analytical tools including Qlikview, Tableau, Access
• Comfortable with performing data investigations that require a high degree of accuracy with tight timescales
• Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets
• Ability to structure and break down problems, develop solutions, and to drive to results
• Process Management knowledge with a propensity for detail and comprehensiveness of content
• Ability to collaborate and clearly communicate with team members of an organization
• Project Management skills with experience leading large cross functional initiatives
• Generation of reports and presentations for management

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure, and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Contribute to the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and regular assessment of the quality of the QARs performed by In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff, where relevant

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings and proactively assess the impact to In-Business QA Methodology.

• Contribute in providing ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 3-5 years in banking, credit risk management, internal audit or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control.

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

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Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR Procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standards, Procedure and Methodology Manual.

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools specific to Data Testing, that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute data testing as part of QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class IBQA function

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the Data Testing within QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of data testing work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required relating to Data testing to In-Business QA staff

• Collaborate, provide oversight, consultation and guidance over the assessment of Methodology related questions from In-Business QA staff performing data related testing within QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable Technology Internal Audit / Assurance experience, including 5-7 years in banking, credit risk management, internal audit, risk and controls, model risk or technology (e.g. Python, code reviews).

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Tableau or visualization tool familiarity

• Experience with programming languages (SQL, Python) etc.

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.  

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the ICM In-Business Quality Assurance – Credit Processes Lead

Key responsibilities include:

• Support Credit Processes Leads and Function Head in executing the quarterly reviews by conducting process and file reviews.
• Assist in providing effective credible challenge during QARs to Portfolio Managers, as regards credit processes quality (loan booking, legal documentation, collateral valuation) to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the In-Business Quality Assurance CP Lead, support execution of the following:
  • Consistent and objective assessments during QARs
  • Ensures controls are operating in compliance with prescribed policies and procedures
  • Subsequent follow-up on corrective actions that were raised during QARs            
  • Assist in preparing quarterly reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Assist in other QARs across WCR In-Business QA as required
• Assist WLCR In-Business QA function in the establishment of In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support the Credit Processes Function Head for In-Business QA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Quality Assurance experience, including 5-8 years in wholesale banking credit operations, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Understanding of Wholesale Credit Processes, portfolios and processes
• Understanding of risk management and controls frameworks related to wholesale lending credit risk management or another financial risk discipline
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Ideally, credit operations background, with experience on day-to-day credit support functions associated with loan processing, legal documentation, collateral valuation and stress testing
• Understanding of QA policies and procedures with the ability to execute change seamlessly
• Strong awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Demonstrated success at execution of responsibilities in a large financial institution
• Proven culture carrier and a strong team player
• Impeccable interpersonal skills, with the ability to build relationships
• Solid organizational skills with ability to manage time and prioritise effectively with little supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function.

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.  

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting