The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trust’s network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.
This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.
Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.
• Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trust’s users, including:• Networks (Wired and Wireless)
• External Connectivity (WAN’s, etc)
• Firewalls
• Web Proxies
• Remote Access Solutions
• Telecoms including Mitel IP telephony
• All other network and telecoms systems/equipment
• Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
• Completing regular infrastructure audits & housekeeping
• Assisting with system updates and upgrades with minimal impact on the production environment when required.
• Assisting with project delivery.
• Responsible for ensuring documentation is kept up to date.
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trust’s network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.
This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.
Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.
• Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trust’s users, including:• Networks (Wired and Wireless)
• External Connectivity (WAN’s, etc)
• Firewalls
• Web Proxies
• Remote Access Solutions
• Telecoms including Mitel IP telephony
• All other network and telecoms systems/equipment
• Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
• Completing regular infrastructure audits & housekeeping
• Assisting with system updates and upgrades with minimal impact on the production environment when required.
• Assisting with project delivery.
• Responsible for ensuring documentation is kept up to date.
This advert closes on Monday 8 Jan 2024
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