Total 1 job vacancies by NHS Jobs

The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trusts network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers. Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery. This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times. Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business. Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trusts users, including: Networks (Wired and Wireless) External Connectivity (WANs, etc) Firewalls Web Proxies Remote Access Solutions Telecoms including Mitel IP telephony All other network and telecoms systems/equipment Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches. Completing regular infrastructure audits & housekeeping Assisting with system updates and upgrades with minimal impact on the production environment when required. Assisting with project delivery. Responsible for ensuring documentation is kept up to date.