FM Conway is currently seeking an IT Help Desk Engineer to join our busy and thriving IT Team. As our IT Help Desk Engineer you will provide service desk support across the business. You will play a key role in implementing, administrating, and maintaining a variety of hardware, software and network products including all variants of Microsoft Windows. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.
The duties of the IT Helpdesk Engineer role will include:
- Maintaining and improving the company’s hardware, network and other computer equipment and records
- Ensuring that the reliability and security of the system is always maintained
- Monitoring the systems performance and undertaking maintenance and upgrades as required
- Supporting other team members with their workload as required
What skills and experience do you need?
We are looking for a passionate IT Help Desk Engineer who has a strong understanding of PC hardware, peripheral devices and has basic network experience. You will have experience with Active Directory and password re-sets, Microsoft Office support, Office 365 and demonstrable experience of applying technology to benefit the business. It is essential you have an excellent understanding of Microsoft operation systems, Microsoft Office products and you will be educated to GCSE level. You may be required to attend site visits therefore, a driving licence is essential for this role.
What benefits will you receive?
As our IT Help Desk Engineer, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Information Technology Division
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects. Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients’ systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology. It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients. This is a really exciting time to be joining the business as we transition through a huge period of growth.
So if you would like to Join our Family as our IT Help Desk Engineer then please click ‘apply’ today.
Closing Date: 18/10/2024
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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