Cennox provides a maintenance service to our customers in the financial and retail industry on a range of self-service devices. As a Field Service Engineer, you will be the face of Cennox when attending customer sites to resolve faults and carry out general maintenance.
We offer a friendly supportive engineering environment with field managers as your direct report to guide and support you during your onboarding, training, development and your day to day role. We have an abundance of "can-do attitude" and a desire to provide the best possible service to our customers. At Cennox, being part of the team is important to us and we are looking for people who have a positive "make it happen" approach and who want to learn and enhance their skills.
- Are you happy to be 'on the road' and travel to customer sites daily?
- Do you have a UK Driving licence and RTW in the UK (essential)
- Have you worked on ATM's, vending machines, gaming hardware or similar?
- Or do you come from a mechanical background building machines/engines from scratch?
- Do you live within the area of Stafford or surrounding radius?
Being in the field, you will work independently to resolve hardware and software issues with devices whilst being fully supported with all relevant training and over the phone technical support as required as well as being provided with a company van (which can be used for personal mileage should you wish to opt into this benefit), mobile, laptop and full training to enable you to work autonomously in the field.
The main responsibilities of this role will be to maintain and repair technical hardware issues within customer estates i.e., ATM machines, self-service kiosks and lockers to name a few, as well as diagnose system problems and repair them whilst keeping in line with service level agreements. You will need to provide excellent customer service and always remain professional when dealing with clients, ensuring you communicate accurately between all departments to provide smooth resolutions for our customers.
You will attend training sessions to ensure you are capable and confident at fulfilling service levels and you will need to be comfortable working both independently and within a team.
For this role we do require you to have some previous experience in a transferrable field such as working on ATMs, vending machines, mechanical experience or other such hardware, as well as a working knowledge of Windows based software. You will have come from a customer facing role and must hold a full and valid Driving licence. Our engineers work a 9hr day (1 hr lunch) on rotational shifts that cover 7am-7pm and 1 in 4 weekends.
Cennox offer a competitive salary as well as opportunities to earn overtime. As a guide, this can average an additional £4-5k per year. Benefits include 22 days holiday (plus Bank Holidays), access to pension scheme, 2x life assurance, healthcare plan, financial reward for refer a friend scheme and longevity within a growing company.
To apply, please submit your CV or contact our Recruitment team for more information.
As a valued member of the Cennox family, you will receive:
- 22 days annual leave (plus bank holidays)
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- Refer a Friend scheme worth £250
- Optional Healthcare plan including retail and gym discounts
- Free onsite parking
- Employee Assistance Programme and much more!
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, which is inclusive but not limited to: financial and criminal record checks, as well as education/employment references.
Within Cennox, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our staff, our products, our customers, and our community. Cennox are proud to encourage suitably skilled and qualified applications from all walks of life, regardless of your personal characteristics.
As a Level 1 Disability Confident employer, we are proud to welcome applicants with disabilities and providing you meet the minimum job requirements above, we will ensure you are offered an interview. Please let us know prior to your interview so we can discuss any adjustments with you.
