Total 10 job vacancies by Buzz Group

Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:


Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational.
Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems,
audio – visual and IT equipment and any other systems required by the business.
Carry out improvements / projects to systems to budget and on time.
Give support and advice in the implementation of company policy, initiatives, and objectives.
When required, deal with external Statutory bodies.
Keep up to date and complete all company paperwork / reports on time.
Monitor the performance of contractors and suppliers when required.
Ensure the company obtains value for money on all orders raised.
Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables.
Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment.
Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements.
Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company’s objectives both efficiently and in a cost-effective manner.
Comply with Health & Safety legislation.
Proactively review the equipment portfolio and identify opportunities to add value to the operations.
Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager.
Provide out of hours and weekend cover for a wider area to support the clubs – on an on-call rota basis.
Provide holiday cover to a wider area to meet business needs.
Provide telephone support to colleagues.
Manage your call queue and prioritise issues.
Liaise with the club manager on all issues, during visits.
Carry out portable appliance testing (PAT) as and when required.
Any Ad Hoc responsibilities.


You will aim to achieve

You’re responsible for servicing and maintaining in full working order the company’s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in and around the London. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

You will aim to achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction. This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments.


Delivery of the KPI’s set by the IT/Field management teams.
Incident resolution in line with department SLA’s.
Exceptional standards are kept within the club arcades during installations, removals, and
maintenance.


#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in and around the Peterborough, Northampton, Coventry, Leicester and surrounding areas. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

You will aim to achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction. This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments.


Delivery of the KPI’s set by the IT/Field management teams.
Incident resolution in line with department SLA’s.
Exceptional standards are kept within the club arcades during installations, removals, and
maintenance.


#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in North/East London, Essex and surrounding areas. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

You will aim to achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction. This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments.


Delivery of the KPI’s set by the IT/Field management teams.
Incident resolution in line with department SLA’s.
Exceptional standards are kept within the club arcades during installations, removals, and
maintenance.


#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in North/East London, Essex and surrounding areas. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

You will aim to achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction. This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments.


Delivery of the KPI’s set by the IT/Field management teams.
Incident resolution in line with department SLA’s.
Exceptional standards are kept within the club arcades during installations, removals, and
maintenance.


#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in North/East London, Essex and surrounding areas. You will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

You will aim to achieve

As a Field Service Engineer specialising in Slot Machines, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs. Your expertise will be crucial in troubleshooting technical issues, providing timely resolutions, and delivering exceptional customer service to maintain high levels of customer satisfaction. This role requires a blend of technical proficiency, customer-centric approach, and adaptability to dynamic work environments.


Delivery of the KPI’s set by the IT/Field management teams.
Incident resolution in line with department SLA’s.
Exceptional standards are kept within the club arcades during installations, removals, and
maintenance.


#BB1

We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Pension


Your tasks and responsibilities

The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams.

The role will be split between BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working.

Key Responsibilities


Responding to technical support call escalations from the 1st and 2nd line service desk team.
Installing and configuring operating systems and other applications.
Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices)
Work on projects to drive forward change at Buzz’s technology stack and produce high-quality documentation along with this.
Working with the wider Infrastructure team to improve our customer experience.
Participation in the on-call Rota and BAU-related activitie


Your knowledge and experience

You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position.

You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers.

Strong Skills in at least five of the following areas:


Microsoft Desktop and Server Operating Systems
VMware Virtualization
SAN and Backup Technologies. (IBM, Commvault and Veeam preferred)
Microsoft Azure
Office 365 Administration
Active Directory/DNS/Group Policy
Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS)
Basic understanding of networking principles


You should be:


An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached.
You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process.
Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry.
Flexible to changing demands and workloads.
Work effectively as a team and alongside other teams within the IT function.
Producing high-quality documentation to drive a high standard of operation within the function.
Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal.
Motivated and enthusiastic individual with a positive ‘can do’ attitude.
Microsoft MCSE / MCITP certification or demonstrable equivalent experience.
Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes.
Strong technical aptitude, with a passion for learning and driving improvement.
Working knowledge of the ITIL framework
Hold a full clean driving license as travel between group sites will be required.




#BB1

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are:


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities:


Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational.
Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems,
audio – visual and IT equipment and any other systems required by the business.
Carry out improvements / projects to systems to budget and on time.
Give support and advice in the implementation of company policy, initiatives, and objectives.
When required, deal with external Statutory bodies.
Keep up to date and complete all company paperwork / reports on time.
Monitor the performance of contractors and suppliers when required.
Ensure the company obtains value for money on all orders raised.
Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables.
Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment.
Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements.
Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company’s objectives both efficiently and in a cost-effective manner.
Comply with Health & Safety legislation.
Proactively review the equipment portfolio and identify opportunities to add value to the operations.
Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager.
Provide out of hours and weekend cover for a wider area to support the clubs – on an on-call rota basis.
Provide holiday cover to a wider area to meet business needs.
Provide telephone support to colleagues.
Manage your call queue and prioritise issues.
Liaise with the club manager on all issues, during visits.
Carry out portable appliance testing (PAT) as and when required.
Any Ad Hoc responsibilities.


You will aim to achieve

You’re responsible for servicing and maintaining in full working order the company’s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.