Total 6 human resources job vacancies in Education / Training category in London, SE22 0AT

Learning Resource Facilitator £24,2417.64 - £26,187.43 including London Weighting Allowance per annum (Pro Rata of £28,325.00 - £30,378.00 per annum including London Weighting Allowance)Full Time, Term Time OnlyYou will be supporting students and staff in our Learning Resources Centres Job Responsibilities To contribute to the efficient and effective operation of the Learning Resource Centres and to work as part of a team providing effective support for students and staff. To carry out counter duties, including using a computerised system to issue and discharge materials. To assist users in researching and retrieving information from the Learning Resource Centre’s paper-based and computerised resources. To promote the Learning Resources service to students and staff. Support students to behave in a manner which does not prevent other students from learning. Person Specification Good IT skills, including knowledge of Microsoft Office packages. Ability to communicate with students and staff, both orally and in writing. Ability to work under pressure, organise own work and meet deadlines Ability to work as part of a team and relate to, and work cooperatively with other teams across the College Understanding of and commitment to the UCG Equality and Diversity Policy, together with practical ideas for implementation in this post. You will be required to work some evenings and occasional Saturdays. The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

Learning Resource Facilitator £24,2417.64 - £26,187.43 including London Weighting Allowance per annum (Pro Rata of £28,325.00 - £30,378.00 per annum including London Weighting Allowance)Full Time, Term Time OnlyYou will be supporting students and staff in our Learning Resources Centres Job Responsibilities To contribute to the efficient and effective operation of the Learning Resource Centres and to work as part of a team providing effective support for students and staff. To carry out counter duties, including using a computerised system to issue and discharge materials. To assist users in researching and retrieving information from the Learning Resource Centre’s paper-based and computerised resources. To promote the Learning Resources service to students and staff. Support students to behave in a manner which does not prevent other students from learning. Person Specification Good IT skills, including knowledge of Microsoft Office packages. Ability to communicate with students and staff, both orally and in writing. Ability to work under pressure, organise own work and meet deadlines Ability to work as part of a team and relate to, and work cooperatively with other teams across the College Understanding of and commitment to the UCG Equality and Diversity Policy, together with practical ideas for implementation in this post. You will be required to work some evenings and occasional Saturdays. The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

What skills and experience we're looking for

We are looking to appoint an experienced Librarian to manage our Learning Resources department to provide valuable support our students at Harris Boys' Academy East Dulwich.

We would like to hear from you if you have:

• Experience of working in a school library
• In-depth knowledge of children's and YA literature
• Evidence of relevant qualifications & further training
• Experience of working under pressure and meeting deadlines
• Experience of working on one's own initiative and to work within a team
• Experience of working flexibly in response to changing situations
• Sound knowledge of Management Information Systems

For a full job description and person specification, please download the Job Pack.

What the school offers its staff

Harris Boys' Academy East Dulwich opened in September 2009 and is part of the Outstanding Harris Federation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level to senior leadership.We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme, electric car scheme, a Wellbeing Cash Plan and many other benefits.

Further details about the role

Your responsibilities will include:

• Liaising with and ordering from book representatives, wholesalers, internet and any other cost-effective source
• Liaising with teaching staff over acquisition and management of stock to support the curriculum
• Evaluating books for age, content and condition and supporting the school's Literacy schemes
• Managing class sets and providing materials for DEAR Time reading sessions
• With appropriate manager, writing, evaluating and monitoring the LRC action plan
• Implementing annual action plan review, identifying needs and resources
• Reviewing and updating LRC policy annually
• Creating an inclusive environment and opening the library to students at break time, lunch time and after school
• Working closely with SENCO to accommodate SEN students in the library both during breaks and lesson times as required
• Leading and managing student induction days
• Planning and teaching library lessons as required
• Researching and providing resources for Curriculum use/lessons based in library
• Researching and producing displays and competitions
• Organise author visits and other library events
• Overseeing the use of LRC ICT equipment
• Overseeing the Library Homework Club
• Leading and managing the after-school Book Club
• Training and managing student librarians
• Stock take of catalogue annually
• Conducting yearly surveys/feedback on what students think of the library
• Producing termly newsletters and updates to staff and students

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Learning Resource Facilitator £28,325.00 - £30,378.00 per annum including London Weighting AllowanceFull Time, Term Time OnlyYou will be supporting students and staff in our Learning Resources Centres Job Responsibilities To contribute to the efficient and effective operation of the Learning Resource Centres and to work as part of a team providing effective support for students and staff. To carry out counter duties, including using a computerised system to issue and discharge materials. To assist users in researching and retrieving information from the Learning Resource Centre’s paper-based and computerised resources. To promote the Learning Resources service to students and staff. Support students to behave in a manner which does not prevent other students from learning. Person Specification Good IT skills, including knowledge of Microsoft Office packages. Ability to communicate with students and staff, both orally and in writing. Ability to work under pressure, organise own work and meet deadlines Ability to work as part of a team and relate to, and work cooperatively with other teams across the College Understanding of and commitment to the UCG Equality and Diversity Policy, together with practical ideas for implementation in this post. You will be required to work some evenings and occasional Saturdays. The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

FIXED-TERM, FULL-TIME JOB VACANCY
ASSOCIATE, TRAINING AND SUPPORT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 23 May, 2024

The Training & Support Associate will provide responsive, accurate support for fundraising staff; will help to develop and deliver training curriculum for staff using fundraising technology; and will provide tailored documentation that aligns use of the tools with the organization’s business practices and fundraising goals.

This is a 18 months, fixed-term, full-time position, with the possibility of extension and it will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Associate Director of Training and Support based in Berlin.

Responsibilities:

User Support and Issue Resolution:

Provide timely and effective response to user support requests, concerns, and technical issues related to Salesforce and other fundraising systems through a support ticketing system; inclusive of new user set-up, onboarding and gift adjustments,
Research, troubleshoot, and resolve user issues by providing clear instructions, guidance, and solutions;
Reinforce the use of end-user documentation with staff, and actively contribute to enhancing and updating user documentation for fundraising systems and processes;
Escalate complex technical problems or system issues to more technical staff as needed; and
Relationship-manage stakeholders in geographical regions as best fits with time-zones supported in role. Host “office hours” as required.
Training and Education:

Assist in the development and delivery of training sessions and workshops for fundraising staff, focusing on the effective use of Salesforce and other fundraising tools;
Contribute to the creation of training materials, user guides, and documentation to support staff learning and ongoing reference;
Collaborate with senior team members to continuously improve training programs based on user feedback and evolving system features; and
Participate in the creation and updating of internal business process/how-to “knowledgebase” for use by the Training & Support team.
Data Integrity and Compliance:

Assist with data entry and data quality control processes to ensure accurate and reliable data in fundraising systems;
Provide guidance to fundraising staff on data entry best practices and data hygiene to maintain data integrity; and
Support compliance with data protection regulations and internal data management policies.
System Enhancements and User Adoption:

Collaborate with the FSDA team to identify areas for system enhancements, process improvements, and automation that can enhance the user experience and fundraising effectiveness;
Participate in, and support staff with, the planning and execution of User Acceptance Testing (UAT) for system upgrades, enhancements, and new features;
Perform tasks in HRW’s eCRM system Engaging Networks such as troubleshooting supporter data, payment processing issues, providing data exports, processing refunds, and providing training; and
Assist in promoting user adoption of fundraising systems through communication efforts and training initiatives.
Other:

Carry out other duties as required.
Qualifications:

Education: A bachelor’s degree or equivalent work experience is required.

Experience: A minimum of one year of relevant experience working in nonprofit fundraising, adult training and education, fundraising technology (Salesforce strongly preferred), or customer support is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge:

Prior experience in providing user support, preferably in a technical or customer service role is required. Proficiency in using ticketing systems or customer support software (e.g., Zendesk, Freshservice) is desirable.
Experience using or supporting Salesforce or other common nonprofit CRM systems is required.
Strong problem-solving and troubleshooting skills to effectively address user inquiries and technical issues is required.
Excellent communication skills, both written and verbal in English, with the ability to explain technical concepts to non-technical individuals, and to staff for whom English is not their first language is required.
Detail-oriented with the ability to manage multiple tasks and prioritize effectively is required.
Ability to work collaboratively within a team environment and assist with training initiatives is required.
Basic understanding of nonprofit fundraising principles and practices is desirable is desirable.
Familiarity with data entry and data management best practices is required.
Ability to work collaboratively with diverse stakeholders and teams is required.
Proficiency with Microsoft Office software is required.
Other: Applicants for this position must possess valid work authorization to work from the location they would like to be based from.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. If based in the United States, the salary range would be USD 58,000- 62,327. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 23 May, 2024 by visiting our online job portal at careers.hrw.org and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

The Learning Resources Centre (LRC) at the South Thames Colleges Group is looking for a Digital Learning Resources Advisor – someone to support students and staff with the use of LRC services, online library and digital learning resources.
Based at Kingston College, the Digital Learning Resources Advisor will provide frontline support in the College Learning Centre and they will create online guides and content for the Group’s Student Portal. They will select and embed digital resources, including e-books, in the Group’s virtual learning environment. There are two staffed Learning Centres at Kingston College – a recently built, modern Learning Centre and the Learning Centre at the College’s Creative Industries Centre.
We’d like our Digital Learning Resources Advisor to hold a Level 3 qualification and have experience of working in a customer focused environment, delivering a good or better level of customer service. You’ll have excellent knowledge of Microsoft PowerPoint, Excel, and Word as well as good knowledge of Microsoft 365 and Microsoft Teams. Able to work effectively without supervision, you’ll be a strong team player with excellent written and verbal communication skills, including an ability to adopt an approachable manner when dealing with customers.
The ability to design and create good quality online content, including text, images and video, is desirable, as is experience of supporting users with technical support.
Closing date for the return of completed applications is 6th December 2023.
The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.
As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.
When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.