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Keywords Studios

Training Specialist - Customer Support

Full-time

Suginami City, Tokyo

Education / Training

9 months ago

<日本語は英文の後に続きます>We are seeking a motivated and experienced Training Specialist to help support our training department inside of Customer Service.....

<日本語は英文の後に続きます>

We are seeking a motivated and experienced Training Specialist to help support our training department inside of Customer Service. Core responsibilities include providing outstanding service to our players by developing effective customer service procedures, implementing loyalty programs, and setting/achieving satisfaction goals, and developing team members.

The training specialist will play an integral role in the creation and execution of various learning / development programs. This person will combine creativity, research and analysis, and a deep knowledge of adult learning to enhance existing materials and create new ones.

Duties & responsibilities:

Assist in developing engaging training materials by completing thorough research, game knowledge, analyzing player interactions and assessing the needs of internal staff, content creation

Facilitate and run training sessions / workshops to create a culture of learning
Ensure that new staff members receive appropriate introductory training
Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
Stay abreast of the new trends and tools in employee development
Day to day reporting and communication to clients
Cooperation with clients on training framework

仕事内容

カスタマーサービスでのトレーニングをサポートし、そして、モチベーションと経験のあるトレーニング・スペシャリストを募集しています。主な職務は、効率的なカスタマーサービスマニュアルの作成、ロイヤルティプログラムの実施、満足度目標の設定・達成、チームメンバーの育成などを通じて、ゲームプレイヤーに卓越したサービスを提供することです。

トレーニング・スペシャリストは、さまざまな学習・能力開発プログラムの作成と実行において重要な役割を担います。トレーニング・スペシャリストには、創造性、調査・分析力、成人学習に関する深い知識を組み合わせて、既存のトレーニング資料を強化し、新しい資料の作成を行っていただきます。

具体的な業務内容: