Total 1 job vacancies by Nova training

Summary
We are looking for someone who is confident and reliable to join our busy office in a garage environment. This is with an excellent opportunity supporting with Customer Service and Business Administration duties. This is a fast paced working environment and busy garage so the individual will need to be organised and motivated.

Annual wage £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course Customer service practitioner
Hours Monday - Friday, 9.00am - 5:30pm.
37.5 hours a week hours a week

Possible start date
18 Nov 2024

Duration
12 Months

Positions available
1

Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work
Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails
Processing and inputting orders, MOTs
Quotations to customers via email and telephone calls
Answering the phone and booking customers in.
Dealing with customer queries
Building a good rapport with customers
Keeping and maintaining accurate and organised records
Dealing with invoices and assisting with book keeping
Where you’ll work
New Rd, Willenhall

WV13 2DA

Check your travel to work
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
STAFF SELECT LTD

Your training course
Customer service practitioner

Equal to Level 2 (GCSE)

Course contents
Your training plan
Customer Service Practitioner Level 2
Functional Skills English and maths to level 2 if required
20% off the job training
Allocated at the company no day release
Requirements
Essential qualifications
GCSE or equivalent English (Grade 4 / C and above) essential
GCSE Maths 4 / C (Grade 4 / C and above) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills
Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Other requirements
This will be in a garage environment. Successful applicants will have a good polite telephone manner and Grades need to be 4/C in Maths and English. Accuracy and attention to detail is key. Customer facing role

About this company
Established in the 1980’s we are a reliable family run business based in the West Midlands. We welcome all customers and take great pride in providing a quality, efficient and affordable service. It can be a stressful experience when something goes wrong with your car and it can be difficult to find a mechanic you can trust. We are your local trusted garage and promise to look after your vehicles. All our work is guaranteed. We work on vehicles of all makes, models and sizes – petrol, diesel and electric. Our workshops are fully equipped with state of the art diagnostic equipment and we employ qualified technicians and diagnostic specialists. We are a DVSA approved MOT testing centre authorised to inspect vehicle classes 4 and 7. We are also approved by Wolverhampton City council to inspect Taxis.