At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Service Owner

Manchester: £51,000 – £75,500

Hybrid

Permanent

  

Landscape

The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).

The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Need to know (to be successful in this role, you will need to know):

• Strong experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
• Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
• Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
• Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
• Good understanding of project methodologies and ITIL principles (certification desirable)
• Proactive in resolving issues proactively and pragmatically through cross-organisational working
• Good understanding of data management principles and their application

What’s in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Service Owner is responsible for the service management provision of a first class system support and enhancement function for our HR and Finance corporate platforms. This involves owning, actively managing and evolving our key 3rd party partner relationships to ensure AQA can cost-effectively optimise it’s use of the technologies and related suppliers to meet current and future business needs.The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).
The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Activities:
Proactive management of all 3rd party suppliers (currently 4), ensuring delivery of services to required level of quality and achievement of all KPIs
Define operational performance standards and monitor and report on the performance and quality of service provision to internal stakeholders, proactively managing identified issues and risks to delivery performance
Ensure high levels of customer satisfaction are delivered through effective and customer-focused IT services
Active stakeholder management to collaboratively engage and also challenge stakeholders/ suppliers of all levels, both internal and 3rd party
Act as escalation point for issues, including any major incidents
Model leadership behaviours with confidence and get the very best from direct reports and teams by providing clarity, feedback, coaching and development, while continuously seeking to enhance performance in line with business objectives
Cover for Delivery Lead role as required, to ensure no single point of failure in overall service provision
Set challenging targets and support staff to achieve them whilst managing performance effectively
Manage holistic budgets (service and technical) to ensure overall cost effectiveness for AQA
Undertake regular service meetings with suppliers
Accountable lead to support service audit requirements related to HR and Finance areas.
Ensure regular user access reviews are carried out to validate the access/roles of all business and support staff are still appropriate
Work closely with Delivery Lead to ensure effective risk management
Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change
Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative/ regulatory requirements
Adopt a continuous improvement approach to ensure the ongoing optimisation of the service being delivered to the business


Need to know (to be successful in this role, you will need to know):
Strong customer focus
Previous experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
Good understanding of project methodologies and ITIL principles (certification desirable)
Experienced people manager (line or matrix management)
Proactive in resolving issues proactively and pragmatically through cross-organisational working
Good understanding of data management principles and their application

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Complaints Adviser

FTC from 1st May until end of November

Manchester:  £20,700 - £23,000

Hybrid Working

Do you have experience in customer service?

Are you a confident communicator who enjoys problem solving?

The purpose of the role is to support the Complaints team with the delivery of timely, quality responses for our customers and occasionally to assist colleagues in other departments in offering excellent customer service when resolving complaints. The Complaints Adviser will need to provide the best outcome for the customer, whilst adhering to company and regulatory policy. We can’t always provide the customer with their desired outcome, so it is important that the Complaints Adviser is empathetic and confident with dealing with challenging situations. We’re looking for someone who is dedicated to our values and behaviours, particularly keeping the customer front and centre. As the role will be supporting us in peak times, it’s important the Complaints Adviser can work in a fast-paced environment and prioritise and manage caseloads.

Fifty percent of our recruitment is offered internally only which means that this Complaints Adviser role could be your next job and the one after that.

What’s in it for me?

You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You’ll be joining a friendly team in a supportive environment where you’ll be networking with the whole business at AQA.  This is a great developmental role for someone who is interested in progressing further within the business. 

What do I need to be successful?

• Previous experience in a similar role dealing with complaints and solving problems.
• Strong written and verbal communication.
• A keen eye for detail and recording data with accuracy.
• The ability to multitask and prioritise.
• Excellent listening and problem solving skills.
• The ability and desire to work in a results driven and fast paced environment.
• A good understanding of Microsoft Office including Outlook and Word. 
• Have excellent relationship management skills when working with stakeholders.
• Conduct thorough complaints investigations.

 What do I do next?

Upload your most recent CV and a cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on 24th March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Supports with the delivery of timely, quality responses for our customers and assists colleagues in offering best in class service when resolving complaints. Ensures high quality case handling and is confident liaising with stakeholders.Customer (external or internal)
Builds exceptional relationships with our internal and external customers, delivering a best in class service that meets our customers’ needs.
Demonstrates flexibility by undertaking other responsibilities which are of a commensurate level as business needs change.

Cash (finances)
Liaise with line manager and relevant stakeholders when considering refunds, goodwill payments and compensation.

Product and internal processes
Supports with the resolution of complaints, maintaining a customer-focused approach. Assists with the day-to-day management of complaints, helping to ensure complaints are resolved efficiently and effectively.
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

People and culture
Supports our people in their handling of complaints by providing clarity, guidance and challenge, demonstrating AQA’s values and behaviours.

Technology
Uses CRM system to track progress of cases and manage own cases. Able to use other internal systems for investigative and reporting purposes.

Government and external
Ensures data accuracy to support regulatory data returns.
Follows internal complaints procedure and adheres to regulatory conditions.

Key internal relationships:

Complaints Leads
Complaints Manager
Customer and Sales teams
Operational teams

Key external relationships:
Teachers, Heads of Centres, Exams Officers
Parents and students
Associates

Key performance indicators:
Quality and timely responses to customers, as evidenced by ongoing Quality Assurance
Strong relationships with internal and external stakeholders
Accuracy in data quality


Person profile

Knowledge

A/P - Understanding of relevant supply chain/business process best practice
A/I- Broad understanding of the political, educational and business context within which AQA works A/I - Awareness of best-practice complaints management with associated procedures and systems

Qualification

A - Educated to degree level or experience in a similar role Skills
A/I/P – Customers front and centre – delivers the best outcome from the customer’s perspective
A/I/P - Builds great working relationships with external and internal customers
A/I/P - Supports colleagues in their handling of complaints and works well as part of a team
A/I/P - Able to ensure delivery of consistently high-quality complaints-handling during periods of varying customer demand
A/I/P - Communicates clearly and empathetically – verbally and in writing
A/P - Deals tactfully and discreetly with sensitive and confidential matters
A/P - Attention to detail and accuracy in customer correspondence and data input
A - Great IT skills; accurate and proficient user of CRM and database systems

Values and behaviours

I/P – Customer front and centre
I/P – Step up
I/P – Shape tomorrow
I/P – Work and learn together
I/P – Results matter

Experience

A/I - Experience of managing own complaints caseload A/I - Experience of conducting complaints investigations

Assessment key (criteria to be assessed at the selection stage)

A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Events Practical Section Team Leader

Fixed Term Contract until 31 January 2025

Guildford: £22,100 - £25,400

Office Based

 Are you a customer focused team leader?

Do you want to be a part of helping art Teachers and Students across the country get the exam results they deserve?

In your role as the Events Practical Section Team Leader you will work in a small team handling fragile artwork, building exhibitions of artwork for upcoming events, and organising artwork to be returned to schools/colleges. You will train and lead a team of temporary staff, organising their daily/weekly workload, and working to tight deadlines to ensure all stored artwork is returned and all new artwork is itemised and logged.

What’s in it for me?

You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You’ll be joining a friendly team in a supportive environment where you’ll be a part of helping art students from across the country showcase their hard work to get the exam results they deserve. 

What do I need to be successful?

• Experience working within a logistical/despatch environment is required

• Knowledge of how to use CRM system (Microsoft Dynamics) to respond to customer queries is beneficial

• Good PC skills, especially in Microsoft Office applications

• A keen and careful eye for detail to ensure accuracy

• Ability to prioritise and manage workload

• Able to work independently as well as part of a wider team

• Problem solving skills to support dealing with queries

 What do I do next?

Upload your most recent CV and cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on midnight Sunday 24 March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every application will receive a response.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

In your role as the Events Practical Section Team Leader you will work in a small team handling fragile artwork, building exhibitions of artwork for upcoming events, and organising artwork to be returned to schools/colleges. You will train and lead a team of temporary staff, organising their daily/weekly workload, and working to tight deadlines to ensure all stored artwork is returned and all new artwork is itemised and logged.Landscape: To assist the Events Production Co-ordinator with the building and dismantling of exhibitions, organising the return and collection of student artwork from schools/colleges, and leading a team of summer temporary staff with securely packaging up artwork to be returned to schools/colleges as well as the booking in of artwork received.

Activities:
Training and supervising a team of temporary staff to follow the Practical Section processes of securely storing and returning of school/college student artwork
Working alongside the Events Production Co-ordinator to map out timelines for the summer series
Organising and support the Art and Design awarding meetings for both GCSE and A-level
Supporting the Lead Events Producer and the Events Production Co-ordinator with the organisation of the Guildford office restructure, and liaise with the Facilities team around requirements for the safe storage of the student artwork and the Practical Section equipment
Liaising with overseas schools/colleges to organise student artwork to be sent into the Guildford office
Organising and support the Art and Design overseas moderation meetings for both GCSE and A-level (may require weekend work)
Assisting the Lead Events Producer and the Events Production Co-ordinator with the setup of the Art and Design teacher standardisation selection meetings
Using our database to track and monitor student artwork in the Guildford office, and provide lists to temporary staff of the artwork we hold for schools/college so it can be collected and safely returned
Updating our database to ensure all artwork stored is itemised, and updated to show whether the artwork has been used for an exhibition, or returned to the school/college
Building exhibitions of artwork for annual events, and anonymising all work to ensure no personal information can be accessible when the exhibitions are outside of the Guildford office
Liaising with Facilities team around organising postal services and couriers to safely return artwork
Answering customer queries using our CRM system (Microsoft Dynamics)
Liaising with schools/colleges around the collection of artwork, and sending out packaging to ensure safety in transit
Ensuring sufficient stock levels of packaging materials for the collection, return, and storage of artwork, and ordering additional supplies where stock is low

Need to know (to be successful in this role, you will need to know):
How to successfully lead a team, including creating daily/weekly workplans
How to work to tight deadlines
How organise and run internal meetings with external stakeholders
How to safely handle fragile artwork
How to construct large exhibtions of artwork
How to use Microsoft Office (including Access) to extract data
How to work with our CRM system (Microsoft Dynamics) to respond to customer queries

Activities:
Training and supervising a team of temporary staff to follow the Practical Section processes of securely storing and returning of school/college student artwork
Working alongside the Events Production Co-ordinator to map out timelines for the summer series
Organising and support the Art and Design awarding meetings for both GCSE and A-level
Supporting the Lead Events Producer and the Events Production Co-ordinator with the organisation of the Guildford office restructure, and liaise with the Facilities team around requirements for the safe storage of the student artwork and the Practical Section equipment
Liaising with overseas schools/colleges to organise student artwork to be sent into the Guildford office
Organising and support the Art and Design overseas moderation meetings for both GCSE and A-level (may require weekend work)
Assisting the Lead Events Producer and the Events Production Co-ordinator with the setup of the Art and Design teacher standardisation selection meetings
Using our database to track and monitor student artwork in the Guildford office, and provide lists to temporary staff of the artwork we hold for schools/college so it can be collected and safely returned
Updating our database to ensure all artwork stored is itemised, and updated to show whether the artwork has been used for an exhibition, or returned to the school/college
Building exhibitions of artwork for annual events, and anonymising all work to ensure no personal information can be accessible when the exhibitions are outside of the Guildford office
Liaising with Facilities team around organising postal services and couriers to safely return artwork
Answering customer queries using our CRM system (Microsoft Dynamics)
Liaising with schools/colleges around the collection of artwork, and sending out packaging to ensure safety in transit
Ensuring sufficient stock levels of packaging materials for the collection, return, and storage of artwork, and ordering additional supplies where stock is low

Need to know (to be successful in this role, you will need to know):
How to successfully lead a team, including creating daily/weekly workplans
How to work to tight deadlines
How organise and run internal meetings with external stakeholders
How to safely handle fragile artwork
How to construct large exhibtions of artwork
How to use Microsoft Office (including Access) to extract data
How to work with our CRM system (Microsoft Dynamics) to respond to customer queries
How to sufficiently stock take and order materials

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Procurement Lead

Maternity Cover Fixed Term Contract– 12 months

Guildford: £46,000 - £52,000 per year

Hybrid working model mix of office and home working during the week

Are you looking to increase your Procurement knowledge and work in both an Indirect and Direct sourcing environment?

This maternity cover contract will open the doors for you to work in a number of categories across the business widening your portfolio of expertise.

You can you see ways to capitalise on opportunities and deliver quick but sound business benefits, alongside managing a team of 2 Sourcing specialists.  

This is your chance to work closely with 3 specialist Category Managers, as well as supporting, guiding and leading a team of 2 all under the guidance of the Head of the Procurement department.

Confidence in providing pragmatic and expert advice and guidance to senior managers across the business on procurement related processes and strategies is key.

What’s in it for you?

• You’ll work on a hybrid working model and one which works for you and the team alike, with the ability to pay up to 7% into your pension and employer contributions up to 11.5% , 25 days annual leave with Christmas on top rising with service, alongside a host of other wellbeing benefits including the Headspace App, Life assurance, PMI and Access to a Health Cash plan as well as a Cycle to Work schemes .

In your role as Procurement Lead you will work with the wider team where last year alone they worked on close to 300 complex contracts across the organisation. You will work across-section of sectors and suppliers including, Technology, Facilities, HR, Marketing, Events and Operations will form part of your overall responsibility.  AQA are diving into one of its main strategic aims of digitally diversifying and focusing on the future of assessment in innovative and technically minded ways.

What will you be doing?

• Supporting and taking full management responsibility for your team, you will enable a real focus on team development, growth and future succession planning as well as being pivotal in allowing everyone to focus on continuous improvements.
• Ensuring crucial coordination of workloads associated with contract reviews, contract builds, benchmarking/RFx exercises and other allocated projects.
• A key conduit with the Category Managers, the wider business and external suppliers across the coordination and management of all sourcing-related activities.
• Full responsibility for all RFx projects at all level of sourcing suppliers. You will have oversight and management after briefings from the Category Managers to go to market at pace and review and analyse all viable options.
• Provide key and proactive assistance to the Category Managers in the supplier relationship management process and take responsibility for the coordination of meetings and follow-ups. The supplier relationship management project is crucial to AQA as it ensures that suppliers match their contractual obligations, that risks to AQA are mitigated and the relationship with suppliers is enhanced to ensure we are seen as a partner of choice to companies.

     

AQA fully utilise contract management software (Jaggear/Bravo/Workday) to enable detailed reviews of contracts, to build contracts, review and formally evaluate RFIs and RFPs, to monitor individual supplier performance (accuracy, productivity, progress and compliance) and to be able to obtain relevant/key reports.

This will be something you are already familiar with and will be able to develop full and subject matter expertise in.

What next?

Apply via our website by the closing date of 23:59 Tuesday 27th February 2024

For the next step in your procurement career apply today and tell us about yourself

Every application will receive a written response

#Pro22

** Internally this role is currently known as a Procurement Support Team Lead

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Senior Sourcing Specialist position is a newly created role within the Sourcing and Supply Management Team. The key responsibilities will be in providing direct support to the Category Managers as well as the coordination and management of all sourcing-related activities. The role will enable the Category Managers to enhance their focus on Business/Stakeholder liaison, Category Planning and supplier management. The Sourcing Team will benefit from a greater level of close support, guidance, training and day-to-day management. The Senior Sourcing Specialist will be key in contributing to the improvement in project delivery timescales and will provide tangible support in helping SSM to deliver the Finance vision and AQA strategy.Landscape
The role sits in the ten-person SSM team, based at Guildford, which is part of the Finance and Corporate Services division and reports directly to the Head of SSM. On a day-to-day basis, the Senior Sourcing Specialist will be responsible for liaising with the Category Managers, the two-person Sourcing Team and Procurement Administration. The Sourcing Team will report directly to the Senior Sourcing Specialist. The role will also have daily contact with other members of SSM, the wider FCS teams, with Stakeholders and other departments. In addition, the role will involve very regular contact with suppliers and AQA affiliate companies.

Activities
Take full responsibility and be accountable for all sourcing activities, contract reviews and other projects as agreed with the Team Category Managers
The Senior Sourcing Specialist will report directly to the Head of SSM and will be fully accountable for achieving all agreed performance objectives and other requirements.
Provide key and proactive assistance to the Category Managers in the supplier relationship management process and take responsibility for the coordination of meetings and follow-ups. The supplier relationship management project is crucial to AQA as it ensures that suppliers match their contractual obligations, that risks to AQA are mitigated and the relationship with suppliers is enhanced to ensure we are seen as a partner of choice to companies.
Work with the Category Managers in the build of individual Category Strategy documents. The Category Strategy builds will require spend data analysis, stakeholder analysis, market reviews, supplier research and trend analysis. These requirements will require the coordination of workloads with the Sourcing Team. The Category Strategies are key to meeting a prime SSM objective in ensuring that they provide comprehensive procurement planning support and guidance to Stakeholders and Department Heads. The Senior Sourcing Specialist will play a key role in coordinating the timely availability of the required data and other associated information.  
Proactively manage all benchmarking projects via the use of the RFI and/or RFP processes. Take responsibility for and be solely accountable for the completion of each benchmarking project within the agreed objectives and timescales set by the Category Managers. This involves detailed coordination between the Category Managers, the Sourcing Team, the Procurement Services Team, stakeholders and suppliers.  
Represent the Category Managers and SSM, where agreed, in Supplier, Stakeholder, Heads of Department and other teams meetings within AQA. The aim is to ensure that SSM’s reputation is enhanced, that the Team profile is raised and that the service/support provision to both colleagues and suppliers is rated as highly as possible. The Senior Sourcing Specialist role is key in ensuring that responses from colleagues and suppliers via surveys and questionnaires reflect the highest levels of support and service that SSM provide.     
Take full management responsibility for the SSM Sourcing Team. This involves the crucial coordination of the workloads associated with contract reviews, contract builds, benchmarking/RFI/RFP exercises and other allocated projects. The Sourcing Team members report directly to the Senior Sourcing Specialist, who in turn is tasked with holding weekly meetings with the individual Sourcing Team members.
Be solely accountable for the performance and personal development of the Sourcing Team. Agreed metrics are applied to the Team’s performance and on-going development which in turn form part of the Senior Sourcing Specialist’s performance objectives. The key priority is to ensure that the Sourcing Team are provided with required assistance, guidance, tools and motivation to achieve an outstanding rating in on-going personal reviews.
Have responsibility in ensuring that the Sourcing Team remain fully compliant with all relevant AQA Policies and SSM processes. Monitoring of compliance is a key on-going requirement and will be subject to both internal and external audits.
In order to coordinate and oversee spend analysis requirements, a knowledge of the suite of reports that can be generated from the Oracle finance software will need to be understood and training obtained from Procurement Services. The introduction of Workday finance suite in 2023 will require the Senior Sourcing Lead to gain a full understanding of the reports available again via training. The knowledge of key accounting systems is crucial in the coordination of spend-analysis projects, in understanding the extent of content output and the associated timescales involved in producing reports.
Develop a full understanding of SSM’s P2P contract management software (Jaggear/Bravo) to enable detailed reviews of contracts, to build contracts, review and formally evaluate RFIs and RFPs, to monitor individual performance (accuracy, productivity, progress and compliance) and to be able to obtain relevant/key reports.
Actively bring experience-based suggestions and challenges to processes and strategies
Provide key support in helping SSM achieve its prime objective of being trusted partners to AQA colleagues, providing procurement expertise in support of business objectives and requirements.

Need to Know (to be successful in this role, you will need to know):

Have a strong procurement background and qualified to at least CIPS4
Confidence in dealing with a cross-section of sectors and suppliers including Technology/IT, Facilities, HR, Marketing, Events and Operations
Ability to engage with internal stakeholders and external stakeholders influencing at all levels
Strong planning, management and leadership skills demonstrating a positive attitude to change
Strong verbal and written communication skills
Highly organised and an excellent planner
Ability to see ways to capitalise on opportunities and deliver quick but sound business benefits
Experience in providing advice and guidance to senior managers on procurement related matters, acting as an expert point of reference
Confident in balancing strategic and operational demands
Results focused and able to make pragmatic decisions whilst delivering at pace.
Self-motivated with the proven ability to achieve performance objectives and exceed expectations
Good interpersonal skills and willing to make a positive contribution to the Team, Department and company's culture
Able to motivate and support staff to achieve their targets as well as being a good role model 

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Researcher

Fixed Term Contract until 28th February 2025

Guildford or Manchester with Smart Working

South £34,600-£37,700 + additional benefits

North £33,200-£36,200 + additional benefits

Are you a Researcher with expertise in education, assessment, psychology or a related field? Do you have experience of applying quantitative research methods to complex problems and hold a minimum of a Master’s degree with a significant research element? Are you keen to further develop your skills and make an immediate impact on the guidance that AQA provides to our stakeholders?

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

In this role, you will be working in a fast-paced changing assessment environment, working with a highly experienced team who have a range of subject knowledge and experience.

Essential skills:

• You must hold at least a Master’s Degree,
• You must have experience of quantitative research, with applied knowledge of statistics and statistical techniques
• You will have the ability to analyse and gain insight from datasets, as well as be able to model/simulate data using specialised software such as R or Python
• You must have demonstrable theoretical or practical experience with sampling and study design
• You must be able to evidence a clear, unambiguous writing style and have experience of reporting research results through a variety of scientific and policy-oriented channels
• You must be able to build rapport to help develop effective working relationships with internal and external stakeholders

Desirable skills:

• Knowledge and understanding of exam-related processes, such as marking, standardisation, question paper production, and awarding
• Be able to contribute to developing original ways to collect, analyse and interpret educational data
• Be able to support the design, development and evaluation of new products and services
• Be able to engage with education stakeholders to maximise the uptake and influence of the research

You will have a working week of 35 hours, with up to three days working from home per week. You will have a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension.

You will have a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top.

Does this seem like your next challenge? If so, apply today with your CV and covering letter via our AQA job portal. Please also upload evidence of your writing with the application.  Without this we will not be able to consider you for shortlisting.   The piece of writing is not limited to peer-reviewed journal articles and may include (published) research reports, webpages / blog posts or conference papers (but not just slides). 

Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:

• The Researcher will work alongside a team of educational assessment experts to support the delivery of research and development projects.
• This will require developing and applying specialist knowledge of educational assessment and related research methodologies to deliver research tasks independently but within the context of collaborative projects and with appropriate guidance from the project owner.
• As a technical expert, the Researcher will be responsible for aspects of research projects such as carrying out literature reviews, analysing quantitative or qualitative data using specialised software, and contributing to and delivering presentations and reports.Landscape:

The Researcher will work within the Research and Development team. The team sits within the Assessment Research and Innovation business area and carries out qualitative and quantitative educational research with the goal of supporting AQA develop innovative, valid and inclusive assessments, whether on paper or on screen, and lead thinking in the sector. Our research programme defines our active areas of interest: accessibility, fairness and ED&I; validity and innovation; marking, grading and standards; AI in education and assessment.  Our team’s background is in the social and natural sciences and encompasses a broad spectrum of areas of expertise. The successful candidate will have access to a variety of training, development, and mentoring opportunities.

Activities:
Applying methodological expertise to support research design
Carrying out aspects of quantitative or qualitative research (e.g. literature reviews, data collection, data analysis, reports) using appropriate software, developing skills acquired in postgraduate studies or recent experience
Working in teams to contribute to the successful delivery of projects
Developing up-to-date knowledge of the educational assessment landscape and relevant literature
Ensuring compliance with AQA’s policies and procedures, with particular regard to Ethics and Data Protection
Contributing to research impact and engagement through report writing and other forms of dissemination and communication, beginning to develop a public voice in the assessment research community that contributes to the maintenance and enhancement of AQA’s reputation in educational assessment
Contributing to the ongoing development of the team’s research and development practice, promoting a positive team culture.

Need to know (to be successful in this role, you will need to have knowledge/experience of):
An undergraduate degree and a Master’s degree (or nearly completed) in psychology or education (although other disciplines will be considered), which will ideally include statistical training. Alternatively, an equivalent professional qualification or demonstrable experience.
Knowledge and developing practice of postgraduate-level qualitative or quantitative research methods for the social sciences
Demonstrable ability to communicate research findings to a range of stakeholders and in a variety of formats (written and spoken forms)
Ability to work independently and as part of a team
To succeed:you will have the ability to think critically about how exams and tests are made, how they work, and how they affect education and life chances.
You will be methodical with excellent attention to detail, capable of understanding and synthesising complex, diverse and incomplete information and able to present reasoned arguments
You will have the ability to build strong working relationships with a range of stakeholders
You will be able to manage your work and meet deadlines


(Desirable) Some experience of contributing to applied research in an academic or commercial setting
(Desirable) Principles of educational or psychological assessment (e.g. validity and reliability)
(Desirable) Principles of educational testing and test development (e.g. classical test theory, item response theory, psychometrics)

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Marketing Manager role is critical in the planning and delivery of world class integrated marketing campaigns supporting the activation of the Go To Market (GTM) Strategies for our business objectives, including brand and product campaigns.

Responsible for achieving campaign targets and leading your team to create campaigns that add real value to the business. You will work with other senior leaders in the team to ensure that all resource is coordinated and that capacity is managed.Landscape:
This role reports into the Senior Marketing & Brand Manager within the Marketing & Brand teams. You will work alongside other Marketing Managers who also lead their own teams delivering on other GTM strategies. Your role will heavily interface with the Marketing Operations and Market Strategy teams as well as key stakeholders outside of our team. 
The Marketing & Brand teams sit within the Corporate Affairs & Marketing directorate, which also includes Internal Communications, External Communications, and Policy & Public Affairs.

Your role
Activities:
Design and plan marketing campaigns that support delivery of the Go To Market Strategy.
Responsible for ensuring that campaigns within your stream add value to the business through agreed strategic drivers
Work with Market Strategists to ensure campaigns will meet business objectives to be monitored
Provide support, mentoring and coaching to direct reports to encourage and facilitate the sharing of best practice and continuous improvement
Manage and deliver the effective day to day running of high-profile, integrated campaigns from concept to completion, ensuring they are delivered on time, to brief, on budget and meeting the pre-agreed objectives and KPIs/ leading indicators.
As part of the campaign plan, work with Marketing Analyst to develop KPIs / leading indicators and targets to monitor against.
Monitor and review the campaign activity to ensure we deliver against planned campaign targets.
Work with colleagues responsible for development of content and delivery through the channels
Make interventions to optimise activity and achieve campaign targets.
Responsible for building internal relationships and working collaboratively across the team to successfully deliver the plan.

Need to know (to be successful in this role, you will need to know):
Work with others to achieve the organisation and team vision, contributing expertise and developing self and others to achieve excellence
Challenges self and others to create solutions and strives for improved ways of working
Understands individual part to play in achieving success; takes ownership and accepts accountability
Takes a flexible, forward looking, solutions focused approach
Consistently aiming high and delivering for our customers
The ability to prioritise activity using sound reasoning and judgement

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Safeguarding Administrator

We have an exciting opportunity for an experienced, resilient and diligent administrator to join our Exams Integrity team as a Temporary Safeguarding Administrator.

This is an excellent opportunity to hone your skills in professional curiosity, vigilance and integrity, and gain the experience of collaborating with trained safeguarding professionals in an energetic safeguarding environment.

Location: Manchester (our newly-refurbished office is on the Manchester University campus)

Contract dates: 7 May – August approx.

Rate of pay: £13.00 per hour

Hours: Full time, 35 hours per week (Mon-Fri)

Our safeguarding team work across the organisation, providing support, training and advice on safeguarding issues and receive referrals where there is a concern about a candidate. This is usually through written content in an exam script but also can be through social media, our customer services team or our colleagues who visit centres.

Working in Safeguarding within our Exams Integrity team, you’ll provide a high level of administrative support processing safeguarding referrals during our busiest period of the academic year. There may also be the opportunity to support in other areas including candidate malpractice, estimations, social media monitoring, very late arrivals and workforce planning. 

We’re looking for people with:

• Solid administrative experience, with high level of accuracy and attention to detail 
• Experience working in a safeguarding setting – educational, health care or as part of a social work degree.
• Resilience to process sometimes distressing information 
• Vigilance and the ability to employ professional curiosity when investigating and identifying risk
• Experience of note taking and recording safeguarding issues clearly and concisely
• Ability to perform evidence based defensible decision making 
• Excellent verbal and written communication skills and a confident telephone manner 
• Great organisational skills, with the ability to prioritise conflicting workloads and meet deadlines

Full training and support will be given. 

If you would like to discuss this role prior to applying please contact Becki Hinchliffe, at rhinchliffe@aqa.org.uk

Successful candidates will be invited to an Assessment session at our offices ahead of appointment.

The role is primarily based in our newly refurbished offices, but you will work a combination of days in the office and at home. You may be expected to work a higher proportion of days in the office initially for your training and probation so that you have the opportunity to get up to speed and to get to know everyone else in your team. Once probation is passed, you will have greater confidence in the work you are doing and the support network around you, and there may be the opportunity to work further days from home depending on business need.

To apply, follow the instructions at the top of this page to create your account. 

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.  

For more information on safeguarding at AQA please visit the AQA website here.  

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Do you want a role that offers more than just sitting at a desk but keeps the convenience of being in an office environment?

If you have the get up and go to provide a real presence in our office, then why not join our Facilities team?

You would be part of a small and dedicated team working in the heart of our operations; ensuring that the buildings run safely and efficiently. This is a role that gives variety to your day, including helping to prepare and set up meeting rooms, managing post distribution, responding to building needs and acting as a point of contact for those working in the office

Ideally you'll bring some facilities based experience with you, but if not then a can-do-attitude that doesn't shy away from manual work may still get you far! As this is a great chance to develop skills in office administration, conference support and basic maintenance tasks, all whilst working in our newly refurbished building.

Contract details:

Location: Refurbished offices on the University of Manchester campus
Pay: £13.00 per hour
Start Date: Two contracts one to start in April and one in May
End Date: August
Hours: Full time, 35 hours a week Monday to Friday
Working Pattern: Shift patterns will be either, 7am - 3pm, 8am - 4pm, 9am - 5pm or 10an - 6pm depending on business needs

Interested?
Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account.

Your submitted application will be reviewed and, if successfully shortlisted, you’ll be invited to interview in person with our Facilities Manager.

Applications are currently ongoing until we have placed the right people into the roles; therefore we reserve the right to close this advert without prior warning. An early application is therefore encouraged.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Solutions Architect

Permanent

Milton Keynes: £65,000 - £69,000

Manchester £63,000 - £67,000

 

Smart Working - Approximately 2 days per week in office although this may be more/less depending on work requirements.

 

Do you have an interest and passion for solution architecture, with knowledge and experience of using cloud providers especially Azure?

Do you want to join an organisation at the start of the Architecture evolution and play a critical role in the migration, modernisation and convergence programme?

Is it important to you that your work makes a clear and tangible difference to not only your colleagues but to a wider audience?

 

We are looking to expand our growing Architecture team with either an experienced Solution Architect or Senior Software Developer who are looking to transition into a Solution Architect role.

 

As a team we will be focusing on ensure all our products and solutions are fit for purpose, this includes enhancing the current solutions as well as ensuring the technology remains up to date and fit for the future roadmaps.

  

If you have the experience and confidence to drive solutions and can effectively influence innovation and change, we’d love to hear to talk about how we can work together to use and enhance your skills.

 

Desirable Skills

 

• Experience in the design of modern cloud applications and the methods used to analyze and documents such architectures.
• Ability to persuades and influence both internal and external stakeholders.
• Nurture, support and encourage the development teams to ensure they stay engaged with the technical vision
• Have a can-do attitude with the ability to manage your own time
• Be inquisitive and eager to research and learn new and emerging technologies
• Be a strong team player

What’s in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To be responsible for architecting, designing, and specifying software solutions to the highest standards in conjunction with internal and external stakeholders.
Requires extensive knowledge of the Microsoft Azure cloud platform, the Microsoft development stack and related technologies surrounding the .Net framework, with focus on best practice and the latest cloud design patterns.Landscape:
The Architecture and Innovation Department report to the Director of Assessment Technology and are responsible for scoping and integration of solutions for the next generation of assessment delivery.
As a member of the Architecture Team within the Architecture and Innovation, you will report to the Lead Solution Architect to help shape and deliver the overall technical strategy for the whole of Assessment Technology.

Activities:
Contribute towards the policies, guidelines and standards that make up the Architectural strategy developing and maintaining them in line with business drivers and goals to establish robust and flexible controls.
Collaborate with colleagues within the architecture team to establish solution architecture, recommending appropriate technologies, defining solution workflows, and developing prototypes as necessary.
Plan, manage, and deliver the implementation of strategic and tactical changes in line with Architectural and Product roadmaps.
Actively research new (and emerging) technologies and trends. Be self-motivated in your learning, appreciating, and striving for the benefits our products could gain. Consider how to minimise the impact of introducing such technologies into the development process and how best to minimise the risks of doing so.
Seek approvals for significant architectural changes via the Lead Architect and presentations to the formal design committee.
Provide appropriate levels of documentation to support architectural designs.
Work with development teams to ensure successful implementation of the architecture. This includes providing technical support, helping to develop their skills when introducing new technologies to them.
Actively contribute towards a roadmap of prioritised technical changes including but not limited to items such as architecture, cost-savings, security, performance, quality, and technical debt.
Be an influencer of innovation and change across the AQA group.
Produce high-level feature estimates in conjunction with development teams.
Collaborate with Product Managers and Business Analysts to
review requirements and suggest solutions.
develop business process models and flows with the aim of identification of appropriate bounded-contexts and business rules.
Provide developer roadmaps that support training against upcoming architectures, design patterns and standards.
Run brown-bag sessions to champion solution architectures and best practice.
Successfully communicate all concepts and guidelines to development teams and provide support in the delivery of software using the new architecture.
Support the learning and development of other team members by mentoring and coaching.
Provide specialist application design and performance expertise to the software development group.
Have detailed knowledge of the latest design patterns and implement appropriately across solution designs.
Effectively manage risks in changes to production, carefully consider and take a balanced view on changes.
Provide product support when needed.

To be successful in this role, you will need to:
Demonstrate expert knowledge, and experience in the design of modern cloud applications and the methods used to analyze and documents such architectures.
Demonstrate a pro-active approach to communication.
Have a can-do attitude with the ability to manage your own time
Be inquisitive and eager to research and learn new and emerging technologies
Be a strong team player

Qualifications
Computing degree or equivalent level of business computing experience and/or Professional accreditation (BCS etc.)
Professional architecture qualification and proven equivalent architectural experience

Skills
Logical thinker, able to diagnose, troubleshoot and co-ordinate resolution of complex technical issues in a pressured environment.
Excellent communication and stakeholder management skills, able to engage with colleagues and customers at all levels, whether technical or otherwise coupled with ability to sell and communicate ideas clearly to colleagues at differing levels of seniority and technical expertise.
Ability to identify business objectives and form innovative potential solutions, supported by competent arguments.
Proven ability to produce and maintain effective documentation.
Persuades and influences both internal and external networks.
Resilient and able to work under pressure in a fast-moving change environment.
Solid commercial acumen
Provide architectural leadership, driving solution implementations through to successful delivery.
Expert in software architecture and defining cloud solutions.
Knowledge of Azure Cloud architecture, components, and services including security, high availability, disaster recovery and performance tuning
Knowledge of Azure cloud design patterns, application migration and modernization approaches
Extensive commercial software development knowledge in cloud and on-premise environments
Advanced knowledge of software design patterns
Advanced knowledge of OO design principles and techniques

Experience
A wide breadth of architectural experience with proven and successful delivery of modernising corporate architectures and applying appropriate governance.
Direct experience of working at a senior level with sponsors and users on new IT developments.
Has performed in a variety of roles throughout the System Delivery Life Cycle and at different levels of seniority.
Extensive experience gained in enterprise class computing and networking infrastructure environments including high availability and disaster recovery services.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Recruitment Advisor

Location: Guildford – University of Surrey campus

Duration: March - June

Rate of pay: £15.53 per hour

Are you looking to develop your career in recruitment or move in-house from an agency?

If you’d like to work for a charitable organisation that helps teachers and students to reach their potential, then why not join our internal recruitment team here at AQA.

With a 35-hour working week, and our smart working approach which enables a mix of office and home working, you’ll soon realise work life balance is achievable in recruitment.

You’ll be joining our team of internal recruiters who manage all temporary worker requirements for AQA and ensure the customer is always front and centre. Most of the roles you’ll be recruiting will be campaign led, supporting our critical delivery of examinations and results, or they may be ad hoc requests to support the running of the business throughout our annual cycle. Your contact with managers and candidates will be direct – you won’t be working through an account manager, and we recruit and payroll our temps directly.

You’ll be adept at managing the full lifecycle – thriving on the 360 challenge of advertising through selection to offer and enjoy building creative attraction campaigns and building relationships with stakeholders in multiple departments.

  

For a fast-paced role, that will stretch your skills in an environment where results matter, then apply today.

The deadline to apply is Sunday 24 March, but we’ll closing this advert once we find a suitable applicant.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Digital Logistics Administrator

Fixed Term Contract 2 April – 31 December

Manchester: £23,100 - £25,100

Hybrid Working – This role is predominantly office based during the summer

Are you an experienced administrator with the desire to run processes, dip your toe into leading people and to progress in your career?

Are you a strong organiser with keen attention to detail who enjoys working with and supporting others?

Are you experienced in Microsoft Office, online file sharing and media files?

Fifty percent of our recruitment is offered internally only which means that this Digital Logistics Administrator job could be your next job and the one after that.

The summer is a busy period for an exam board. You will be joining a strong team of 10 people within Digital Logistics. In the peak season, the team becomes over 100 people and you will have the opportunity to lead a team of up to 20 temporary staff. There are lots of different projects for you to get involved in and this could be a good stepping stone to gaining the right experience to become a permanent team leader or a process delivery lead across the business. This role will work in a “smart hybrid” manner, which means attending the office as business dictates. As this role is covering peak exam period, it is likely that you will need to be present in the office often to support the delivery.

Job Description

To support the team with the logistics of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. To enable departmental process delivery in a timely and cost effective manner, whilst ensuring quality is maintained.

What’s in it for me?

You will have a basic of  25 days annual leave per year (pro rata for the length of this contract), with Bank Holidays on top and a working week of 35 hours. There is a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. 

Who you are:

You will have experience in a similar role with strong IT & admin skills. You will also be a confident communicator with good people skills.

What do I need to be successful?

• Good written communication skills with attention to detail and accuracy
• A good understanding of Microsoft Office including Outlook, Word and Excel
• Self-motivated and willing to learn
• Results focused: must be able to work at pace in a fast-paced environment whilst maintaining high levels of accuracy
• Have a commitment to ‘work and learn together’: build strong working relationships and own knowledge and learning to facilitate confident and timely administrative support
• Experience in a customer service/facing role is desirable as you will be working with a large team and supporting internal and external stakeholders
• Experience in a team leader role is beneficial but not essential.  A desire to support in the leadership of others is equally valued.

What do I do next?

Upload your most recent CV and cover letter explaining why you are the best person for the job.

You could wait until applications close at midnight on midnight 17th March to apply but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.

Every year we make results happen for millions of people across the UK. To explore how you can be a part of that, apply through the link. Every application will receive a response. 

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To support the team with the production and distribution of digital and physical materials, providing excellent customer service to internal/external customers and stakeholders. To enable departmental process delivery in a timely and cost effective manner, whilst ensuring quality is maintained.Key result areas:
Outcomes:

Customer (external or internal)
Build exceptional relationships with our internal and external customers; provide excellent customer service.
Be flexible and responsive; take control of dealing with customers – agree actions and ensure these are followed through.

Product and internal processes
Support the completion of key activities that are identified in the department plan.
Ensures AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

People and culture
Approach duties with a high degree of professionalism so that customers have a great experience of working with P&L at every opportunity.
Consistently demonstrate the values and behaviours we wish AQA to be famous for.
Be the professional representative of AQA’s brand to our customers via our numerous communication channels.
Drive personal performance, to achieve personal and organisation goals.

Cash (finances)
Supervise groups of temporary staff during peak periods, ensuring productivity targets are being met and monitored and provide regular feedback to line managers about where improvements can be made.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and stakeholders.

Technology
Contribute to operational technology projects as needed, to meet strategic objectives.


Key internal relationships:
Orders, Data Control and Results team
Preparation and Marking team
Resource Management team

Key external relationships:
Associates
DRS
Parcelforce
Schools and colleges

Key performance indicators:
Build exceptional relationships with our internal and external customers
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism
Escalate potential issues in a timely manner

Knowledge
P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works
A/I - Good working knowledge and understanding of systems and procedures used within a logistics environment

Qualification
A - Educated to degree level or experience in a similar role

Skills
A/I - Organise and supervise groups of staff
A/I - Implement change positively
P - Work flexibly as part of a team and to use own initiatives to meet objectives
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing
A - Supervises the work of others effectively

Behaviours
I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P - Personal contribution
I/P - Continuous excellence

Experience
A/I - Experience of working within a logistics environment
A - Experience of supervising staff
P - Experience of supporting the delivery of new processes or new technologies
A - Experience of delivering to multiple deadlines
I - Experience of working under pressure to deliver quality outcomes

Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Looking to fill a gap on your CV? Need a job with a purpose?

You could be moments away from making an application to AQA, a company that makes a considerable impact within the world of education. Not only will this role provide you with a fulfilling purpose, it’ll also be a great opportunity to gain experience of key skills.

You’ll play an important role within our busy and dynamic team. Tasks include preparing materials for our training events, using bespoke software (with full training), supporting meetings and working closely with colleagues to ensure that effective marking and moderation can take place.

All we ask is that you can demonstrate your:

• excellent attention to detail
• exceptional planning and organisation skills
• ability to work to tight deadlines and under pressure
• good customer service and IT skills

From day one we’ll make sure you’re fully equipped and trained. You’ll become part of a diverse and supportive team where you’ll be playing a vital role in ensuring that exam results are delivered on time across the country.

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities around the business.

Applications will be reviewed as we receive them, so please get your application in as soon as possible, as we reserve the right to close our advert early! 

Hourly rate: 12.50 p/h

Start dates: across April until July 2024

Hours: 35 hours a week; 7 hour shifts between 8am and 7pm. Weekend shifts will be shared amongst the team. There may also be opportunities for additional hours, depending on business need and availability.

Location: University of Manchester campus, hybrid work

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Administrator

Are you looking for an opportunity to use your administrative experience in a role that makes a real difference? If you’re searching for a challenge, in a team where the student is at the forefront of all they do, then why not join our Exams Integrity team. We’re currently recruiting diligent administrators to support the team during our peak business period.

Location: Manchester (our newly-refurbished office is on the Manchester University campus)

Contract dates: 29 April – July/August approx.

Rate of pay: £13.00 per hour

Hours: Full time 35 hours per week (Mon-Fri)

The Exams Integrity team’s main focus is on two key areas: investigation into allegations of malpractice and management of post results appeals from schools and colleges.

As an administrator you will provide the team with a high level of administrative support, processing high volumes of work across a range of work areas, these include:

• Candidate Malpractice
• Estimations
• Safeguarding
• Social media monitoring
• Very late arrivals
• Workforce planning.
   

We’re looking for people with the following skills:

• Previous administration experience
• A high level of accuracy and attention to detail
• Evidence-based decision making
• Excellent verbal communication skills and a confident telephone manner
• To clearly express key information in writing
• Great organisation skills with the ability to prioritise conflicting workloads
   

Successful candidates will be invited to an Assessment session at our offices ahead of appointment.

The role is primarily based in our newly refurbished offices, but you will work a combination of days in the office and at home. You may be expected to work a higher proportion of days in the office initially for your training and probation so that you have the opportunity to get up to speed and to get to know everyone else in your team. Once probation is passed, you will have greater confidence in the work you are doing and the support network around you, and there may be the opportunity to work further days from home depending on business need.

To apply, follow the instructions at the top of this page to create your account.

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.

For more information on safeguarding at AQA please visit the AQA website here.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Recruitment Administrator

Do you enjoy working in a fast-paced environment, with a wide variety of tasks to complete in your day? If you understand the value of treating both job applicants and colleagues with care and want to work somewhere where results matter, then why not join our recruitment team here at AQA.

Location: Guildford – our smart working approach means you’ll have the chance to work some of your days each week from home
Job type: Temporary, full-time (35 hours per week)
Duration: March to May/June
Hourly Rate: £12.20 p/h

We’re looking for a Temporary Recruitment Administrator to support our great work in getting a diverse range of people new careers at AQA. Working in a compact in-house recruitment team who recruit our examiners and temporary employees, you’ll be dealing first hand with high volumes of applications and will be an important point of contact for candidates, ensuring the customer is always front and centre.

You won’t be afraid to step up and get stuck into the detail, reviewing applications, processing references and responding to high volumes of queries about the recruitment journey. You’ll receive in-person training and will be supported by the team as you learn how to use our bespoke recruitment systems and follow agreed processes making sure they run efficiently.

If some or all of this sounds like you, then please submit your application today as we’d love to hear from you.

How to apply

Click “Apply” and select “Create Account” to set yourself up a Workday Applicant Account, then complete the required fields of the application.

The closing date for applications is midnight on Sunday 17 March 2023 but we’ll close the advert once we find a suitable applicant.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Customer Service Advisor

 

Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Advisor.

 

By supporting students, exams officers and markers, you’ll play a vital role in ensuring that exam results are delivered on time across the country. You’ll be putting our customers at the front and centre of all that you do by answering telephone and email queries.

 

You’ll become part of a diverse and supportive team and will undergo a five-day in-person training period to make sure you’re fully equipped and confident.

 

Don’t worry if you haven’t worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.

 

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you’ll find your next job whilst in this one! 

 

Location:

AQA Manchester, University of Manchester campus

5 days of in-office training, opportunity for hybrid working (up to 3 days working from home)

 

Hours:
Full time (35 hours per week over 5 days)
7hr shifts between 8am and 9pm - evening and weekend shifts are shared amongst the team
 

Contract Dates:

Start dates from 02 April with contracts ending 26th May 2024

 

*please note that many temporary staff will be offered an extension to their initial contract end date
 

Hourly Rate:
£12.50 per hour

 

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